She might mean that she doesn't want the iPod Shuffle. That's the cheapest one, but it doesn't do much outside of shuffling everything on it. Ask her how much memory (or how many songs) she wants on it. Both nano and classic do videos now. You can pay extra for the touch screen on the iPod Touch but I don't think it is worth it. Most people will be happy with the Nano which I think stores about 1000 songs now. My husband needs a Classic because he has a huge music collection. I want an iPhone because I hate my phone and like the idea of having internet access, phone, and music all in one little box. Too bad it is still awfully expensive. If you work for a university that has a deal with Apple for their computers you can get iPods for cheaper than retail.

I found this, if none of this worked either then I don't know as I don't own anything apple but the support forums on apple seem to be very helpful with this so keep plugging away there and asking. Mary Here is a link that might be useful: forgotten password 4th generation ipod

Love my ipod! I take it with me whenever I travel and like forhtv enjoy being able to withdraw from the crowds. I have also found that I will walk for a longer time if I have it with me. Besides music, I have loaded webinars, seminars and recordings from various radio talk shows. I like the idea that I can listen to a recording at anytime anywhere and rewind if I miss out on something that was said. One thing that has worked very well for me are the upgraded earplugs from Apple. The ones that came with the ipod hurt my ears and did not fit well. The earplugs were pricey ($79) but when I had damaged them on a flight, Apple replaced them with no questions at all. Don't seem to listen to much music at home. Chris

Ipod Shuffles are pretty much just another "memory stick" based MP3 player. I have several that I use for exercise, etc. I bought the shuffle on a whim becuase I had heard good thing about them. Basically on a scale of 1-10 I would give it a 5 or 6. I found the sounds quality so-so, it was higher priced than other devices of the same capacity and the ear buds were of a pretty poor quality. You do need to use Itunes to load the device. For some that is a positive, for others (like me) a negative. If I had to do it over again, I would not buy an Ipod shuffle Diane