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Is it save to allow Lexmark/ Microsoft techs on pc

9 years ago

I really need to know asap if it's safe to allow these people remote access to my pc. I'm having issues with my printer and don't know what to do. Your thoughts please

Thanks
Nerry

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Comments (5)

Elmer J Fudd
9 years ago
If YOU initiate the contact to tech support, using a phone number from a User Manual or from the legit website of the company, I'll suggest it's 100% OK. I've done it a number of times myself for both hardware and software issues, it's very useful.
+++++++++++++++++

On the other hand, there has been an explosion of scam phone calls in the past few years that sound something like this:

"Hello, is this Gloria?" (they may have a correct name to go with the phone number, that's public information).

"This is Sanjay from Windows Security" or Windows Support or Microsoft or whatever. The calls I've received have been from people with Indian/Pakistani accents.

"We've gotten a report that your PC has a bad virus........." At this point I hang up.

For an unsolicited/uninitiated call like that, simply hang up. It's phony, a ruse. No individual or company outside your home knows whether you have or haven't a virus problem, don't speak with them or give any payment card information.
emma
9 years ago
I let HP on if I have a problem.

Snidley,
I got a few of those calls, after it happened the second time I started telling them I don't have a PC, you should have heard the silence. I did get one more and when I told him I didn't have a PC, he said....why. LOL

This post was edited by EmmaR on Mon, Sep 15, 14 at 15:18
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owbist
9 years ago
I think I might be leery about having printer techs on the computer. Printers are very cheap these days so unless you can get a price prior to allowing access you might want to consider buying a new printer. Unless you have a more expensive professional type machine of course.
Elmer J Fudd
9 years ago
owbist is right.

When I said "website of the company", I was thinking Lexmark, etc, not a computer repair or service company.

I agree with his comment, printers are too cheap to pay to fix. If a printer isn't working properly and is outside the warranty period, get a new one.
surya55_gw
Original Author
9 years ago
Snidely and Owbist- I can always count on you guys for straight and quick answers. I'll let them on only when I use the 800 number for HP. I finally got me a printer. Thank you so much.

Emma- you made me smile today and I'll remember your words should I ever receive a phone call like that.

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