Morz if you also have Windows XP you should consider installing Skype on both computers. Then get Mum a set of headphones so you can talk and walk her through the procedure - or any other problem while both of you are in front of your computers. Then you can keep up by showing the same page on your own computer. I use this quite often when helping folks. Having said that back to the issue. Have Mum install Crap Cleaner, linked below. Before using it go to Add/Remove Programs and remove the AVG install. Now run Crap Cleaner with the default settings to get those corrupt files off the machine and then do your install. If you or Mum are concerned about Crap Cleaner (it is a brilliant little freebie actually) you can create a Restore Point before moving forward so you can go back if necessary. This is just to give you confidence, you will not use it. Here is a link that might be useful: Crap Cleaner

I posted more info for you at your other post about the really bad infection you got on your computer, please let your programs get updated! not just windows and AVG but flash, adobe, java everything gets security updates not just windows they are essential to keep the holes blocked. If you let the pc get the daily updates it is much less than waiting several days or weeks then having to wait for all of those updates to install at once before you begin using the pc. I would think especially so on dial up. Smaller equals faster. I made other suggestions on your other post no point in repeating them.

Woah now! I would not say that. Only one anti spyware is barely enough. Most people install 2 or 3 as these do not normally run unless to set them to run. Having more than one of these allows you to use either and if in doubt use both at any given time. There are many free ones to choose from, all with inherent strengths and weaknesses. There are also too many sound alikes which are bad news indeed so tread warily when deciding. Here are a few reputable ones I either do or have used on my computers Spywareblaster Spybot Search & Destroy Superantispyware AdAware 2007 I also had the free AVG anti spyware program installed and was quite happy with that. We'll see how good the reports are on version 8 of their Anti virus with anti spyware built in, hopefully it will be as good as both running separately.

When you get home, Jan, plug the flash drive into a USB outlet on your computer. Double click My Computer and go to the drive letter where the memory drive is plugged in. Double click on that to open and the AVG update should show up. You have two choices now. Either install directly from the flash drive or copy the update to your computer if you have a file where you usually keep updates and then install. To install, double click the setup file and it will install on your computer.