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Laptop won't pass starting window screen

11 years ago

I was in a long meeting using my work laptop (a Dell Lattitude E6410) without a power cord, the battery run out and the laptop died.

When I turned it on again by pushing the power up botton, powered through a docking station, it asked me to enter password, once it accepted the password, went to the "starting window" screen then just stayed there. I shut it down by pushing the power up botton and turned it back on, same thing happened again. Does it mean the laptop has a hardware failure?

Please help!

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Comments (5)

genes
11 years ago
Unplug it, take the battery out..hold the power button down for a min then put battery back in and plug it in and try booting it up
ravencajun Zone 8b TX
11 years ago
Or leave battery out and use direct plug. Find out what item is the problem, laptop, battery, dock, plug, so try each method to rule out each.
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What is the computer model number? Consider seriously before taking it to a repair shop because today you'll likely buy a new computer for close to what you might well pay in repair charges. With the recovery CDs you can do this yourself. It is a simple task requiring very little user input other than agreeing to allow it to wipe the drive so you lose all your data - which the repair guy will do anyway so you may as well curse at yourself as curse at him/her. In fact it might just be a good idea to insert disk 1 of the Recovery set just to see if there is more action than you have now. You can always click Cancel or hit the power button to end the processs. Gene's idea of using a second monitor is great, that will eliminate one thing from the equation. With no beep it does sound as though the motherboard has quit. They made some eMachines a few years ago with defective power supplies which quit without warning. In many cases the power supply also took out the motherboard and replacements were not available. Those computer were instant garbage but I thought that was fixed before your machine was made. Take the left side off your computer and read odd the make and wattage of your power supply
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mikie_gw
11 years ago
Windows starts so hardware seems working.

Maybe if reseting the battery & hardware, and trying ac only doesn't work...
Tap F8 several times for a couple seconds as soon as you power on and see the first signs of life on the screen.
That should get you to the Start options menu window.

Maybe choose - Last known working configuration or if says something like Repair my computer.. that takes you to more options.
Startup Repair there will fix several things or offer you a restore point probably if it doesn't see anything wrong in its first quick look on some computers.
genes
11 years ago
azmom....lettuce know what worked/didnt work
azmom
Original Author
11 years ago
Thank you so much for all of your inputs.

I took out the battery as suggested, it did not work. Powered on with/without docking station, it did not work.
Went to work called the IT support team.

First tried the "tapping F8 key" just as Mikie suggested, got into Start Options menu, picked "Last use good configuration" or something like that. Once computer finished the steps, repowered it on, but the power up still could not pass the "starting window" screen.

Then tried the "tapping F12 key". I had to start tapping the F12 key as soon as push the power on botton. Finally get into the start options menu, picked "diagnostic". It ran a lengthy testing for about 30 minutes. The results showed error code 2000-0142, msg 6142 status 79. Tech support person said the hard drive was bad. The rest of the testing on memory and CPU...etc. showed no problem.

I am waiting for IT to install new hard drive and port old data. I only hope that the data I did not back up would be preserved.

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