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Mon, Aug 15, 11 at 18:49
| The monitor on my MIL'c HP laptop, running Windows 7, frequently goes totally white, even when she's just playing solitaire.
I've done a de-frag and a clean-up with Norton, but it still does it. Any suggestions? TIA R3 |
Follow-Up Postings:
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| If you have access to a external monitor (or a friend), just plug the monitor into the laptop. If it continues to work, the problem is in the display / screen. |
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| Look near the clock in the lower right corner for a pennant style flag. Click or hover and see what it says there because Windows 7 has the capability to repair itself. Follow the link it will provide for hopefully a fix. |
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| Thanks, After a little more 'trying anything', I found that the Windows key will bring up the Start menu and Taskbar so she can continue working without much disruption. There's occasionally a faint, but non-functional, scroll bar on the right side of the screen It seems to be acting like a virus or a program that is trying to initialize. |
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- Posted by ravencajun (My Page) on Wed, Aug 17, 11 at 11:47
| run malwarebytes on it just to be sure she does not have malware causing the problem, it is free and you just update it and run full scan. Malwarebytes' Anti-Malware (Win) - Detecting and Removing Malware |
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