Screen goes White

12 years ago

The monitor on my MIL'c HP laptop, running Windows 7, frequently goes totally white, even when she's just playing solitaire.

I've done a de-frag and a clean-up with Norton, but it still does it.

Any suggestions?

TIA

R3

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Comments (4)

zep516
12 years ago
If you have access to a external monitor (or a friend), just plug the monitor into the laptop.
If it continues to work, the problem is in the display / screen.
owbist
12 years ago
Look near the clock in the lower right corner for a pennant style flag. Click or hover and see what it says there because Windows 7 has the capability to repair itself. Follow the link it will provide for hopefully a fix.
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randy427
Original Author
12 years ago
Thanks,
After a little more 'trying anything', I found that the Windows key will bring up the Start menu and Taskbar so she can continue working without much disruption. There's occasionally a faint, but non-functional, scroll bar on the right side of the screen
It seems to be acting like a virus or a program that is trying to initialize.
ravencajun Zone 8b TX
12 years ago
run malwarebytes on it just to be sure she does not have malware causing the problem, it is free and you just update it and run full scan.
Malwarebytes' Anti-Malware (Win) - Detecting and Removing Malware

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Screen goes White

Comments (4)

zep516

owbist

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randy427
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ravencajun Zone 8b TX

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Screen goes White

Comments (4)

zep516

owbist

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randy427Original Author

ravencajun Zone 8b TX

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randy427
Original Author