Return to the Computer Help Forum | Post a Follow-Up

 o
new computer email question

Posted by eviem (My Page) on
Fri, Jun 21, 13 at 18:37

I just got a new computer with Windows7. I have Comcast but use aol for email, etc. Now when I get an email and click on 'reply' to answer, the original email I received is still there and there's only a small space above to start replying. It is really annoying and on my old computer I just got a blank email when I clicked "reply" Does anyone know how I get rid of that original email? Thanks so much


Follow-Up Postings:

 o
RE: new computer email question

Look in the email tool bar for options, there should be an option to include message in reply or words like that. Check or uncheck it. That option for me is in the send section.


 o
RE: new computer email question

I was trying to go to "tools" and for whatever reason it's not on the aol site anymore. I have no idea why! But thanks for trying and answering.


 o
RE: new computer email question

Are you using the aol program for email or online at aol.com? I haven't used the aol program for years and use aol email with my desktop mail program but occasionally I log in at aol.com if that's where you are having the problem. Mary


 o
RE: new computer email question

Yes, I do use aol for just about everything and have it as my homepage. Comcast is my provider though, but I've always preferred aol and use the free one. I think I searched just about everywhere to solve this email problem but I can't find anywhere to get rid of it. It wasn't a problem in the past with Windows XP and aol.


 o
RE: new computer email question

I'm not clear on whether you have any AOL software installed on your computer or not. If so, that might explain the difference you're seeing. Did you have software installed on your last computer but are you now using the web interface only ? Or have you been using the webmail interface all along ?

And, pardon my curiosity... what is it that annoys you about the inclusion of the original message ? Is it the fact that it's there at all ? In that case, you'll have to manually remove the original message each time (see link in last paragraph below) or use a desktop client which can be set NOT to include the original when replying.

Or is the annoyance just that the original message is so close to the first line of your reply ? If this is the case, you could do what I do: just hold the "Enter" button down for a few seconds to push the original message down the screen a bit and give you more 'breathing room' for your reply. :-)

This answer in their Mail help states that the "include original message with reply" approach is pretty much the only option they give you. (See their "note" at the bottom of that article.) If you don't like it being there, they make you manually remove it.

Not very user-friendly, that. :-(

This post was edited by not2bright on Sat, Jun 22, 13 at 7:45


 o
RE: new computer email question

You could highlight the offending text and remove it with the DELETE key, or you could hit ENTER a few times and the quoted text will move down the page allowing you some more room. I've looked thru the AOL Webmail settings and did not find a way to disable the auto-quote when replying to a message. I still have AOL v9.0 installed (though I don't use it much) and it can be set to disable the auto-quote.

If this doesn't suit you & you are still bothered by AOL's Webmail, you could install an email client (a program whose primary function is to send/receive mail) and link it with your AOL account. Then you could change any settings at your discretion. The link below is just one example. You may already have Windows Live Mail installed. The setup would be similar but the instructions may be slightly different.

Here is a link that might be useful: AOL & Thunderbird


 o
RE: new computer email question

I have been thinking about what you posted in the orig post. Mine does the same thing, but I just hit enter two or three times and the message I am replying to moves down. I like it that way so I can refer to the orig message to see if there was anything I wanted to comment on. Before I hit send I high light and delete the message below.


 o
RE: new computer email question

Thanks so much, everyone, for all the answers. You've really helped me a lot. Yes, deleting the original email manually works well, even if it is an extra step, and I'm really happy to find a way to move the original down a little. As someone mentioned, it is really annoying me as it's so close to where I want to write. So I'll try clicking on the "enter" button. Good advice! I guess, as someone mentioned, there is just no way now to get the messages permanently gone. But all your advice will really help me out. Thanks again.


 o
RE: new computer email question

Here I am again and here's a stupid question. I was going to press "enter" as people suggested and I don't see any "enter" button. Where is it? (Remember this is a new computer and I'm soooo lost!) Thanks


 o
RE: new computer email question

Yes it's not clear if you have the actual AOL program installed or if you are accessing mail from aol.com. As said at aol.com there is no way to disable auto quote but in the program you can disable auto quote.

I have haven't had the program on here for years. No need for it since I have high speed. Didn't want to loose my address I have had all these years so I find it much easier to use a mail program on my desktop and phone for my aol mail.

The one thing I hate is if I do need to access my mail from aol.com on a mobile device they don't let you attach anything and that annoys me to no end and I dont understand why they would disable that so you are pretty much forced to use a mail program on mobile devices for aol. Mary


 o
RE: new computer email question

When you select "Reply" the original message will drop down -- leaving a space for you to key new info as your response. You can also select any or all of the original email (from the sender) by right clicking and delete it with delete key. When you are satisfied with the reply (leaving any or none of the original email) hitting send will take care of your response. The original email that you received remains intact. It can be deleted or left saved as with any received email. It has not changed.


 o
RE: new computer email question

If you have a standard keyboard, ENTER is probably right next to the number 3 on the far right side. There is also an ENTER key not far to the right of the letter L. Both should be labeled. A laptop or a non-standard keyboard may be different.


 o
RE: new computer email question

Thanks, I feel like an idiot. I was busy looking for "enter" on the email and never thought it just meant the enter key on the kepboard.


 o
RE: new computer email question

Remember too that in a business environment the original message can be important so the person knows what is being replied to, especially in a busy office with lots of emails moving back and forth.


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!


Return to the Computer Help Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.


Learn more about in-text links on this page here