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abbey_cny

Kindle & Mac help

abbey_cny
10 years ago

I went to Amazon Kindle help for this but I didn't get a lot of help so I am hoping someone here can assist me. I have a Kindle Fire, and the last book I ordered did not download. I tried transferring via usb cable and transferring it from my Amazon-Kindle list of books and nothing worked. The Amazon rep told me it was because I didn't have the lastest software update for my Kindle, but we had a heck of a time getting the software update to download to my kindle. She kept telling me to download it to my C drive, but I don't know where that is on my mac (sorry!). I finally ended up with a folder on my desktop which is labeled "update Kindle" and which contains files from 2013 and 2011. Back up files. boot files. But I cannot do anything with it as far as downloading to my Kindle. Does anyone have any suggestions for getting the softward update to my Kindle or should I go back to Amazon and hope I get a more helpful person next time?
Thanks!

Abbey

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