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| Windows XP...SP3...use Google Chrome...HP Computer
I recently had a new video card installed...this problem may not have anything to do with that, but I had to take my computer back four times for the tech to get it working properly...that is the only new thing I have recently installed. Everything seems to be working well...I thought that until I tried playing one of my Movie Maker DVD's and it wouldn't work...so I tried some of my others...none will now work and they worked before...(see enclosed error message)...do you think this is a problem with my new video card or something else...ATI Radeon HP 3600 Series graphics |
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| You need to tell us your computer make and model You need to find out by removing the side panel of your computer what size power supply you have in the computer. This video card requires a minimum of 400 watt power supply, see here and I am not too sure any factory built computer has that much power installed other then by upgrading. Did he install DirectX 10.1? Nice 3 minute video on it here |
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| Hewlet-Packard HP Compaq dc 7700p Convertible Intel (R) Core (TM) 2CPU 6400 @ 213 GHz 213 Ghz 1.98 GB of RAM Don't know about Direct X 10.1..... |
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- Posted by ravencajun (My Page) on Mon, Jun 18, 12 at 16:57
| Run free belarc to get all the info on what is in the pc. |
Here is a link that might be useful: Belarc
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| I did as suggested above and ran Belarc...how do I get this information to you to process? |
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| Do you need more than the following? Operating System new � server roles System Model |
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| Here's all of it..I didn't know if it would all come through on here, but I think it does: Operating System new � server roles System Model Windows XP Professional Service Pack 3 (build 2600) Install Language: English (United States) System Locale: English (United States) Installed: 12/14/2006 8:46:58 AM Hewlett-Packard HP Compaq dc7700p Convertible Minitower System Serial Number: MXL64800ZF Asset Tag: MXL64800ZF Chassis Serial Number: MXL64800ZF Enclosure Type: Mini-Tower Processor a Main Circuit Board b 2.13 gigahertz Intel Core 2 Duo 64 kilobyte primary memory cache 2048 kilobyte secondary memory cache 64-bit ready Multi-core (2 total) Not hyper-threaded Board: Hewlett-Packard 0A58h Serial Number: MXL64800ZF Bus Clock: 1066 megahertz BIOS: Hewlett-Packard 786E1 v01.05 08/30/2006 new USB Storage Use in past 30 Days (mouse over last used for details) new Hosted Virtual Machines (mouse over name for details) Last Used HP Photosmart C5180, rev 1.00 6/17/2012 8:25:26 AM* * Possibly used again before the reboot following this time. None discovered Drives new � drive encryption Memory Modules c,d 491.41 Gigabytes Usable Hard Drive Capacity 432.05 Gigabytes Hard Drive Free Space HL-DT-ST DVD+-RW GSA-H31L [Optical drive] ST3250824AS [Hard drive] (250.06 GB) -- drive 1, s/n 9ND0B8Y3, rev 3.AHJ, SMART Status: Healthy Slot 'XMM1' has 1024 MB (serial number 110CAEC5) * Operating System is installed on c: Marks a disabled account; Marks a locked account ↑ Intel(R) 82566DM Gigabit Network Connection All required security hotfixes (using the 06/12/2012 Microsoft Security Bulletin Summary) have been installed. Hotfixes from Microsoft Update (agent version 7.4.7600.226) wait for download and install approval. Last install: 6/4/2012 7:41:09 AM, download: 6/4/2012 7:39:20 AM, check: 6/18/2012 5:13:47 AM. |
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| On the top or side of the case there is a code on the HP label that ends with #ABA what are the 7 digits before this? In the original post you wrote this - "ATI Radeon HP 3600 Series graphics" - you meant HD and not HP, correct? How wide or high is the computer case? I am trying to determine if you have a small form factor (about 4 inches high or wide, or the standard case about 7 inches wide. I do not think Belarc provides the power supply figures so you are going to have to open the case. If it is a small form factor case there are 2 buttons near the front, one on each side. Depress these and draw the cover towards you. The power supply is clearly visible in the rear left corner with the label on top. If it is a standard case there will be possibly 2 screws at the back holding the side panel on, remove these, slide the panel forward and off. The power supply will be up top at the back of the case with the label visible on the side. either way we need the output watts please. Either remove the power cord from the rear while doing this or keep your fingers out of the interior. |
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| EN32BUT before the ABA...yes, HD The case is about 7 inches wide. I'm not strong enough to move the case out and remove the side, I'll have to wait for someone to be here...the side just slides off... |
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| OK I now think you have the dc7700p "convertible minitower" using the HP jargon. Look here and scroll well down the page to a 4 column boxed table, yours is the right hand column. About a third of the way down it shows the power supply size which is 365 watts. You'll also notice they offer a 365 watt PLUS 80, not sure what this is but it likely is a better quality piece for computers with heavier power demands. No more wattage available but a heavy duty supply - better quality. ATI state the video card requires a minimum of 400 watts, meaning a 450 watt or higher would be preferred. And not a cheapie low end power supply. I don't mean to bad mouth your tech but it seems odd that you have had to haul this machine back there so often for a basic fault he might have created. Upscale video cards are power hungry. Video cards are big business and can cost plenty and I would think every tech would be well informed about them and their power needs. Was there a particular aim to buying this upscale card? I ask because you have a professional quality business machine and generally they do not lend themselves to being upgraded to gaming computers. |
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| My kids and grandkids wanted to play games....I've taken it back to the shop...and don't mind the bad mouthing...I'm thinking that myself |
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| Ouch! Sorry if I upset the grand kids. That is probably the wise choice because you may have spent another $60 to $80 for a better power supply that is still going in an older machine. Too often they become obsolete by the time you look for a new computer. Just today while rebuilding/modifying my main machine but keeping most parts to run the second one I had the very same issue. I have a couple of power supplies hanging around here but on inspection neither is good enough for either computer so I have just spent $80 plus tax on yet another power supply. Upgrading is a challenge at times and often not worth the effort. |
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| I'll spend the extra bucks as long as he gets it working...all I want is for it to work :o) |
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