Return to the Computer Help Forum | Post a Follow-Up

 o
Consumer Reports Rates Computer Phone Support

Posted by mike_kaiser (My Page) on
Tue, Jun 7, 11 at 8:29

From the July 2011 issue of Consumer Reports:

The best computer tech support (via phone) - Apple

The worst computer tech support (via phone) - [Almost] Everybody else (Acer/Gateway/eMachines, Asus, Dell, HP/Compaq, Sony, Toshiba)

Lenovo isn't on the list so I guess they fall in the middle somewhere or they weren't surveyed.


Follow-Up Postings:

 o
RE: Consumer Reports Rates Computer Phone Support

Sevral months ago I got excellent telephone support
from my laptop manufacturer.
But that wasn't until i'd wasted several hours talking to India and made a phone call to the company CEO.
Try it the next time you get the run-a-round, it works wonders.


 o
RE: Consumer Reports Rates Computer Phone Support

One thing I learned, when you order a computer, order through their business unit. Same computer, same price, but say it is used for business. The warranty is better, the service is quick and excellent, and the techs are NA. I actually find the business machines are better priced.

Jane


 o
RE: Consumer Reports Rates Computer Phone Support

Now that's an interesting tip.


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!


Return to the Computer Help Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.


Learn more about in-text links on this page here