Is this a new problem (the scan feature worked fine in the past)? What happens if you copy something? Is there any differences based on the type of document (black and white text vs. color magazine page)? Have you tried changing the resolution of the scan or any other settings?

I found this protocol on another forum for a different 1350 concern. I think it might be a good process for you to try. It sure won't hurt anything. The print carriage may be jammed, follow these steps to correct the problem: Open the print cartridge access door. If the print carriage can move, it should move to center. If the print carriage stays all the way left, unplug the power cord and then plug it back in. This will reset the unit and may allow the print carriage to move from the left. Disconnect the power cord from the all-in-one. Remove both print cartridges. Move the print carriage left and right slightly to verify that the print carriage will move freely. If the print carriage will not move freely, check for obstructions. Close the print cartridge access door. Plug the power cord back in. After the all-in-one initializes, the print cartridge light will flash. Open the access door and install the print cartridges. Close the print cartridge access door. If the problem returns, remove the print cartridges and wipe the electrical contacts before reinstalling them. Try to make a copy. If the all-in-one pulls in paper but cannot make a copy, there may be a problem with the scanner mechanism. DA

I have found on some models for some reason they want you to replace the black cartridge also, have you tried removing and replacing the current black cartridge along with the new color one? you may try that and even adding a new black one to see if that is what it takes. and to clarify is it printing at all? does the black print? what happens when you do try to print?

The crash was eveil and took place in stages. First, I was told there wasn't enough virtual memory. The the screen/programs kept freezing and I had to use the start button on the tower to shut down the session in order to get out of the frozen screen. Things got very slow and when I ran MS security Essentials it removed several files but the problems persisted. Finally, when I rebooted I didn't have a router and last, the modem stopped working. I took the tower to a local repair shop and he was very curt when he called me and said I had a terrible virus. He was about to wipe clean the hard drive and I askede if I could come in and save some files. His reply was that he didn't have time to wait for me. I couldn't stand going without email and internet so I just let him do his thing. Oh, he also told me to get a new router and he had never seen my old router. I did as I was told and went to Staples where a salesman advised me against getting the super-duper wireless model router because my ISP, TDS is notoriously slow (boy do I agree with that!) and even if I got a very good router I still would never be able to stream movies. The repairman gave me back the tower with a version of XP slightly different from my original (no, I don't know what I had, only that the screen and icons work a little differently), Internet Explorer 8 and Outlook Express. I immediately had problems setting up OE even thgough my ISP confirmed I had used all the correct settings. I had bought a new printer with wireless capabilities and it worked only as a wireless. Then--the router stopped working!!! When the man from Staples came he sat down and opened a few programs and punched in changes while he was able to talk to me. He found that my laptop had a virus but I no longer use it because I prefer my netbook. He told me he found several settings that were incorrect even though I never changed them. He was quite a whiz, polite, patient and I am pleased I now know someone local who will come to my house if I need him. He said Staples will have some good sales around Christmas and recommended HP. One of my previous desktops was HP and I was always satisfied with the way it worked. He carefully told me he thought I would find what I want and get a better deal with an HP when I said I was considering a Dell. Lastly, he recommended I get 6G of RAM, 500 or more on a hard drive, and a quad core processor. I am about to put out a general question on this forum asking what I can expect if I pay for a quad core vs. a dual core. Before he left he asked if I wanted him to he would set me up with a gmail account. I told him TDS's POP3 and SMTP is gmail and I was going to let them set me up with their gmail for my two email addys. My mail is @ TDS, not @ gmail, but the server uses gmail. Not certain I understand this. Sorry, I am aware I said a lot but didn't tell you specifically what the tech did when he came to my home. It was like he worked magic! Nancy