Karla, I did the same thing. One of the screens which popped up looked just like AVG, which is my AV. It was running a scan but there were smaller windows which looked like Windows and said,'security alert! your computer has a virus, you must update your antivirus. It had the colors of a Windows warning with the red X and blue background. The AV scan was zipping along with these alerts popping up. I was so confused, luckily I didn't react immediately (which is what I tend to do), I sat and looked at the windows and realized the scan (which looked exactly like AVG) was not AVG. It was missing the 'G'. The top of the screen just said AV. When I saw that, I knew the other boxes weren't Windows. I couldn't X anything or stop the scan. I tried to open AVG but it wouldn't open. I tried Malwarebytes, no luck. I then tried to shut down the computer and the Start button wouldn't work. More pop-ups all over the place. I manually shut the computer off. When I restarted, I did the same as Karla. I clicked on Malwarebytes immediatelly before the other processes started. It instantly grabbed 3 items before it scanned (thought that was odd). After the scan it showed 7 items: Trojan horse Fake AV.CDC Virus identified Exploit PDF Trojan.Fraudepack AV Suite Rogue.AVSecurity Suite Temp Files IE5 Rogue AV Security Suite. I don't know how to show the log. I might reinstall Windows and be done with this. It was very upsetting. My netbook seems to work normally but the proxy settings were changed and it has frozen a few times. Jane

Hi zep516, How did you know beanwabr was infected with Palladium Pro? I could not find out any info about this from beanwabr. You said my link leaded to a possible infected web site? I can tell you that this site (teesupport.com) is safe. I know this because this site keeps posting blogs (http://blog.teesupport.com/) for virus removal and legit applications uninstall instructions each day. Teesupport starts its blogs for over one year and some of blogs are even listed on the top search on Google. I do not think Google will allow sites that will damage your computer to exist for such a long time. I have also tested this site using online anti-virus scanners from various security vendors and all test show that it is a safe site. What is more, as far as I know, TeeSupport is an online company to provide remote tech support and they receive payment via PayPal or Safe Cart. Will a virus maker dare to receive payment via PayPal or Safe Cart? Talking about spam..There is a very interesting thing. See two latest posts from two different sites here: http://www.bleepingcomputer.com/virus-removal/remove-master-utilities http://www.citruscomputers.com/2011/09/01/remove-master-utilities-uninstall-guide/ "Your computer should now be free of the Master Utilities program. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes' Anti-Malware to protect against these types of threats in the future." -- This is the bleeping computer site that you won't doubt. I know bleeping computer site very well and I like it so much as you guys and I just want to list an example here to support my opinion. So far, I don't think there is any pure site without promoting anything. My principal is to choose info that I need and ignore the unwanted info on the internet. If a site does not force you to buy anything in an illegal way like rogue software and it can provide you some useful info, then that is not a bad site. By the way, I admit that sometimes I will buy things from the internet because of those sites' promotion but I don't think it is bad because they provide useful things to me and I think they deserve my payment for hard work of making such useful things. Enjoy the internet! Regards, Alan_hoicns

I can get you fixed up, but I can't do it at this forum, I need to see log reports to efficiently clean the machine, this forum does not support the log files I need to see. So start a topic at the forum below, and I'll answer you there. You will need to sign up and register, post in the spyware forum. I'll give you a set of instructions to get rid of the junk you have. Looks like some of the adware you have has set a proxie. Here is a link that might be useful: helptogo

Treewalk is a caching dns proxy you put on your local hard drive. I use it on my XP laptop. OpenDNS is a web based dns service that filters lookup use rather than using your isp dna configuration numbers. For some reason my router is returning lots of 'No response's from my isp's dns servers, especially at the surf the web rush hours. 0:00:56 Elapsed Time syslog: All DNS servers tried, no response. 0:01:03 Elapsed Time syslog: No response for DNS request to server 68.238.112.12 yet. 0:01:05 Elapsed Time syslog: No response for DNS request to server 68.238.96.12 yet. 0:01:05 Elapsed Time syslog: failed dns request len=62,srcip=192.168.0.2, url=www.msftncsi.com 0:01:05 Elapsed Time syslog: All DNS servers tried, no response. 0:20:00 Elapsed Time -- MARK --