Azinoh: I can understand your wanting to know what worked. Problem is, I don't know. I tried all the suggestions given and a few more besides, and none seemed to have worked. When I closed my computer last evening the problem did not seem to be solved and I was getting a hard copy from the sender. This morning when I turned on the computer there was a Word icon on the desktop I hadn't seen before. I clicked it, and it opened to the document I wanted in a readable form. I'm not sure which of the things I tried put it there and if I have that problem again I may have to have trial and error to solve it again. Lou

Make life easier?? - forget it! As far as the new Word, I hate it. I've used Word for years and the new format takes me forever to remember where the common tools are. My office computer has Word 03 which I have no problem with. My home machine is 07 and I get so upset each time I have to use it. I still haven't found 'insert'. Nothing is where it was. What is annoying is trying to type up a letter quickly on 07, and spending more time trying to find the tools than it took to type the letter. Working with both versions each day drives me crazy. I use Notepad and when I go to save, it always saves as a txt. I do as Minnie and paste it to a Word document if I need to send it. I rarely do. I just use Notepad for a quick paste of something from the internet like a recipe. Jane

Thanks everyone. I did try to disable the programs Owbist recommended from the startup. It suggested I reboot - which I did, but it also said that access was denied and I might have to log in as the system administrator to make some of those changes. I have no idea how to log in as system administrator. This is my computer and I'm the only one who uses it, but a computer tech guy did set it up for me a year ago - and I don't know if he set me up as administrator or not. How can I check this out. [This is a separate question, but may be related. I think I need to log on as system administrator and secure my network - and find out my network's name and password. Again, I don't remember setting this up - but perhaps the tech guy did and asked me to pick a password and name - I think I would know which password I would have picked if he asked me. He might have had me type it in. I'm having trouble keeping my new laptop connected - and it is asking me the name of the network and other information. Sorry - I probably shouldn't ask this here, but I think it's related to logging on as system administrator]. Anyway, now when I start the computer, I have to go through a series of prompts to acknowledge that this is not the default start up. So this isn't saving time to get up and running. I'm sure there's another way to do this. I don't think I use real player - but how would I know what I use if I'm on a site like Amazon or Youtube and listen to a clip/video. If I'm not using realplayer, is there a default windows media player (I vaguely recall this) that gets used. Which is the best default music player to have? Is there any reason I would want to keep realplayer? Can I always get it later for free if I realize later I want it? Ravencajun - I do have revouninstaller and got a list of programs on the pc. But I don't know how to view what starts at boot up? When i tried to press "Hunter" mode, it just exists revo uninstaller. I was able to click on the programs and see that there are other probably useless ones - like netzero, earthlink set up files, - but when I click the link to google them, many sites state it's crapware and should be removed, but yahoo answers said best to leave it and be sure. So I don't know and haven't yet figured out how to get revo uninstaller to make suggestions. If I have revo uninstaller, would the WinPatrol still be good to run in addition? Can you tell me what you mean by disbling some of the startup programs in services rather than in msconfig? Not sure how to do that. Thanks. Lynn.

Try programming your opener like this. Press and hold the button on the remote and then press and immediately release the smart/learn button. If this doesn't work your logic board has failed.