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| I can not get the webcam program to launch....It also doesn't not show up under my list of devices...did a lot of things to try and get it to work...any advice?
Theresa |
Follow-Up Postings:
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| Hi Theresa, Can you provide the name of the Laptop make and model# ? Joe.. |
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| yup...HPG60-445DX NOTEBOOK PC... |
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| Ok. Great! Now all we need to do is a Google search for these key words "HPG60-445DX WEBCAM OPERATION" and see what comes up. Not a bad link see below: Let us know if it's help or you have other question. Joe |
Here is a link that might be useful: Webcam HPG60
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| Thanks Joe! I'll check it out and get back to you! Theresa |
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| Ok. There is a section that I think explains--> doesn't not show up under my list of devices Good luck! Joe |
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| I already did this...unless I'm missing something...? |
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| Try doing a System Restore to say yesterday, have you tried that? Joe |
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| Funny, you should say that... My system restore doesn't work either...was gonna ask about that another time... |
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| Ok. What is the operating system? Might want to try System File checker, need to know operating system though. Also Joe. |
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| Vista.. I am pretty sure I tried doing a SR in Safe Mode... |
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| Try it again, restart the computer, during restart keep tapping the F8 Key, wait for the Advanced Boot Options Menu to appear Black screen with white letters. Once you see that screen use the arrow keys to select the option you want in this case I want you to Select Repair Your Computer once you select it it will be highlighted, hit enter. Then see if System restore works in either regular mode or Boot back to the safe mode and try it there. If none of this works I want you to go to a thread--See link. It's my thread at Help 2 go. Scroll down to where I give instructions for using System file checker and follow them, here's the link to that thread below" |
Here is a link that might be useful: Help 2 go thread System file checker instructions
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| Thank you...I'll will report back.. |
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| Great have fun! And I'll keep my eyes open. Like to address System Restore first. Like we are doing. System file checker might fix everything. Joe |
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| I followed the System file checker instructions. I think I have system restore back. How can I check to be sure? |
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| Do you have an up to date antivirus..sometimes a virus or trojan can get in and disable the System Restore...Have you recently done a virus scan and a seperate malware scan using Malwarebytes (its free) |
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| I did a scan using Malwarebytes. I'm not sure about having an antivirus. I had a PC checkup a couple months back and the guy said I'm well covered for protection. I had Avast but removed it. I have Norton 360 Interner Security. Should I reinstall anther antivirus? |
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| "I followed the System file checker instructions. I think I have system restore back. How can I check to be sure?" Only use 1 Anti Virus program! As long as Norton 360 is current (Up-Dated) and the subscription is current you're ok. Ok. See if you can create a restore point. Instructions below: |
Here is a link that might be useful: Vista restore directions
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| Thanks, Joe! I'll be back! :) Theresa |
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| Tried to run a system restore: error message reads: The restore point could not be created for the following reason: Insufficient storage available to create either the shadow copy or other shadow copy(0x8004231F) Please try again. |
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| Can you do this for me, Please download MiniToolBox See link click on it and save it to your desktop . Then: List last 10 Event Viewer log |
Here is a link that might be useful: MiniToolBox.exe
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| will do... |
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| MiniToolBox by Farbar Version: 18-01-2012 Ran by Threas (administrator) on 19-02-2012 at 13:35:20 Microsoft� Windows Vista� Home Premium Service Pack 2 (X86) Boot Mode: Normal ********************************************************************** ***** ========================= Event log errors: =============================== Application errors: Error: (02/19/2012 08:04:28 AM) (Source: Microsoft-Windows-CAPI2) (User: ) Error: (02/19/2012 08:04:28 AM) (Source: Microsoft-Windows-CAPI2) (User: ) Error: (02/19/2012 07:48:40 AM) (Source: WinMgmt) (User: ) Error: (02/19/2012 07:47:45 AM) (Source: Microsoft-Windows-CAPI2) (User: ) Error: (02/19/2012 07:47:45 AM) (Source: Microsoft-Windows-CAPI2) (User: ) Error: (02/19/2012 04:52:23 AM) (Source: Bonjour Service) (User: ) Error: (02/19/2012 04:52:23 AM) (Source: Bonjour Service) (User: ) Error: (02/19/2012 04:52:23 AM) (Source: Bonjour Service) (User: ) Error: (02/19/2012 04:52:20 AM) (Source: Bonjour Service) (User: ) System errors: Error: (02/19/2012 08:05:09 AM) (Source: Service Control Manager) (User: ) Error: (02/19/2012 08:05:09 AM) (Source: Service Control Manager) (User: ) Error: (02/19/2012 08:04:41 AM) (Source: ipnathlp) (User: ) Error: (02/19/2012 08:04:41 AM) (Source: ipnathlp) (User: ) Error: (02/19/2012 07:48:41 AM) (Source: Service Control Manager) (User: ) Error: (02/19/2012 07:48:41 AM) (Source: Service Control Manager) (User: ) Error: (02/19/2012 07:48:41 AM) (Source: Service Control Manager) (User: ) Error: (02/19/2012 07:47:58 AM) (Source: ipnathlp) (User: ) Error: (02/19/2012 07:47:58 AM) (Source: ipnathlp) (User: ) Microsoft Office Sessions: =========================== Installed Programs ============================ Adobe Flash Player 11 Plugin (Version: 11.1.102.55) ========================= Memory info: =================================== Percentage of memory in use: 51% ========================= Partitions: ===================================== 1 Drive c: () (Fixed) (Total:287.17 GB) (Free:240.51 GB) NTFS ========================= Users: ======================================== User accounts for \\THREAS-PC Administrator Alex Guest **** End of log **** |
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| First: Please uninstall these programs from your Programs and features list. Best Removal Tool If any give uninstall problems, boot to safemode and uninstall from there. I'm reviewing this: The restore point could not be created for the following reason: Insufficient storage available to create either the shadow copy or other shadow copy(0x8004231F) Will get back to you. Joe |
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| Thank you, Joe! |
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| OK, I deleted the above listed programs... |
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| I'm stumped on the error: The restore point could not be created for the following reason: Insufficient storage available to create either the shadow copy or other shadow copy(0x8004231F) You have plenty free space too! 1 Drive c: () (Fixed) (Total:287.17 GB) (Free:240.51 GB) NTFS So Research is required, so far I have found, creating a new admin user account, increasing the shadow copy storage area, checking the shadow copy service is running. There is a possibility that the shadow copies are using drive / Partition "D" to back up to. Drive d: (RECOVERY) (Fixed) (Total:10.92 GB) (Free:0.12 GB) NTFS There would not be enough space there an an error would be generated, let me investigate a bit more though. Is there an External Drive connected to this computer? Joe |
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| "There is a possibility that the shadow copies are using drive / Partition "D" to back up to. Drive d: (RECOVERY) (Fixed) (Total:10.92 GB) (Free:0.12 GB) NTFS" Joe, I think you might be right. NO external drives. |
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| Ok. One more thing to do as it will help to get an idea of what else might be going on. Click Here to download HJTInstall.exe |
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| How do I get HJT icon on deskstop. my choices are: Do a system scan and save a logfile Do a system scan only View the list of backups Open the Misc Tools section Open online Hijack This Quickstart None of the above, just start the program Or was I supposed to do something else before this point? |
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| Hi threas, Did you download by clicking the "Click here" in the above post? If not. Click on "Click here" above or use the link I provided below. On the web page choose download wait for 5 seconds and a box will pop up. Choose "Save File" and save it to the desktop. Once there double click it. Then do a system scan and save a log file, log opens in notepad, copy and paste to the forum in your next reply. Note Vista users should right click on the hijackthis Icon on the desktop and choose "Run as Adminstrator" Joe :) |
Here is a link that might be useful: Hijackthis
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| I did click on Save File, but i don't see it on my desktop.?? i get the box with the choices above... |
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| That's odd. I noticed they moved hijackthis too! Let me see what I can find out. I'll also download it and see what's going on with it. Joe |
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| Now it's on my desktop! Thanks. I'll follow the above directions and report back... |
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| I only see the HJT Icon, not the exe. icon though...please advise.. |
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| Can you right click on the Icon and choose "Run as Administrator" then do a system scan and save a log file? Let me know.. Joe |
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| Actually when you first downlaod hijackthis, double click the hijackthis icon to install it, then the regular Icon will appear, right click on that one and run as adminstrator |
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| No "Run as Administrator" choice,just back to the run screen... |
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| Hit the main menu tab see what options that will bring up, if you see that. |
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| It says Welcome to HiJack This>>>Yada,Yada.... Then the choices are as above: Do a system scan and save a logfile |
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| Do a system scan and save a logfile Will that work? I am having trouble with it too! |
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| I think that will work...i'll do that... |
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| I ran the scan. window popped up "can't find HJT/Trends.....file (Something like that)would you like to create one?" i said yes. Now there is an empty box. I can't copy and paste the results either....??? |
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| Actually, the empty box is Notepad. Should I create a folder??? |
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| Yes create a folder see what happens :) |
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| I saved the file, but I don't know what is supposed to happen next...? |
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| When we first downloaded hijackthis, the install Icon should have gone to the desktop, at that point you would have doubled click that Icon and Hijackthis would have automatically installed to C:\Programfiles\TrendMicro\hijackthis.exe See if it's in there: Know how to get there? Click > Start > double click Computer double click Local disk when that opens look for Program files folder and double click it, inside that folder look for Trend Micro folder and double click it, inside there should be Hijackthis exe. If you find it double click it and see if it will run from there. |
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| Got it, Thanks! Here it is: Logfile of Trend Micro HijackThis v2.0.4 Running processes: R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&b
d=Pavilion&pf=cnnb -- |
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| Ok good old Hijackthis. There's some issues to be addressed and I really need to look it over. I'll be back tomorrow. Thanks, Joe |
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| You have 3 Anti Virus programs, Avast, Norton 360, and left overs of Norton/Symantec Anti Virus big no! no!. I strongly suggest you get rid of Norton. I am providing a link for Application Remover pleas use it to Uninstall Norton / Symantec. This will leave you with Avast and that is good. We will start with that. |
Here is a link that might be useful: appremove
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| Go ahead and remove Norton, upon closer inspection on these items you're infected too. O4 - HKUS\S-1-5-18\..\Run: [454D5A46_ 0] C:\Windows\TEMP\uegsg.exe (User 'SYSTEM') You may have a possible Rootkit, don't run Malwarebytes or do anything. Go to a Malware removal forum. Link provided. Joe |
Here is a link that might be useful: malware-remova
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| Scratch the rootkit. After you remove Norton. Please run a Malawarebytes scan, Please download Malwarebytes' Anti-Malware to your desktop click Here Extra Note: |
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| oops don't worry about that "Click here" at the bottom of the above post. That's an error. This forum can be difficult when your not use to html. |
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| Hey Joe. Did you see the following: O3 - Toolbar: WhiteSmoke Toolbar - (52794457-af6c-4c50-9def-f2e24f4c8889) - C:\Program Files\whitesmoketoolbar\whitesmoketoolbarX.dll Can be construed as malware. See link below. Also, in the link, click on the VirusTotal scan results found under Description. Malwarebytes may remove it though it is a nasty toolbar to get rid of. May be something lurking in the background that HJT can't see. |
Here is a link that might be useful: whitesmoketoolbarX.dll
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| Norton- huh? I just bought the internet security online, no discs. Just really want to make sure what you mean, before I remove the wrong thing. Also, there is two choices: I plan to reinstall a Norton product in the future. Please leave my settings behind. Please remove all user data, including my passwords and quarantine contents. |
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| The final decision is going to have to be made by you, I would suggest getting rid of Norton and keeping avast only. If you decide to keep Norton Unistall Avast then. If you decide to uninstall Norton then yes remove all user data, including my passwords and quarantine. Service: Norton Internet Security - Unknown owner - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe (file missing) The above entry is from an older version of Norton probably left over from a long time ago and there may be more Norton files left over that Hijackthis is not showing, that's a reason I wanted you to run the application remover to get rid of all the Norton files on the computer. Let me know what you decide, having trouble, get rid of Norton take the loss. Post a malwarebytes log too. I did see it bbbluz! |
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| I'm going to do what you think...I trust you and appreciate all the help! :) Thanks, Joe! |
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| Good morning. Run and post the Malwarebytes log after Norton is gone. I'll look at that log later today. If everything goes ok, you can then post a fresh Hijackthis log too. We will start working with that. There are quite a few deletions to be done using Hijackthis. I don't expect to be back until 4 pm est. |
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| And thanks everyone else for all your help! I really appreciate it! :) OK, I'm in the Malware removal forum. Dumb Question: Do I have 32 or 64 bit? |
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| No reported infections in Malwarebytes: Malwarebytes Anti-Malware 1.60.1.1000 Database version: v2012.02.19.01 Windows Vista Service Pack 2 x86 NTFS 2/19/2012 7:50:08 AM Scan type: Quick scan Memory Processes Detected: 2 Memory Modules Detected: 1 Registry Keys Detected: 90 Registry Values Detected: 7 Registry Data Items Detected: 0 Folders Detected: 8 Files Detected: 44 (end) I'm going to run Hijack This again. |
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| I did restart my computer after I posted the above log. Don't know if that makes a difference or not. Here are the results of Hijack This: Logfile of Trend Micro HijackThis v2.0.4 Running processes: R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&b
d=Pavilion&pf=cnnb -- |
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| Scan saved at 10:06:11 PM, on 2/19/2012 Are you sure that's a new log. Hi we will delete some hijackthis entries, please follow all instructions carefully. If you van view these instructions on another computer that would be best or print them out. Double click the hijackthis Icon or however you have been getting it open. Do a System Scan only In other we are not saving a log file. Once the scan opens place a check mark in the following entries be sure to get them all and no others. O2 - BHO: Conduit Engine - (30F9B915-B755-4826-820B-08FBA6BD249D) - C:\Program Files\ConduitEngine\ConduitEngine.dll Once you have all the check marks in place. Click Fix Checked. Why Is Norton still there, need to uninstall it soon. |
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| Ok. Maybe norton's still there cause that's an older log. It's easy to do post an old log. |
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| Sorry, guess I used the old log. Should I post the newer one first? |
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| No. But you might not see all the entries i have asked you to delete in the above post. Don't worry about that. Just check the ones you see. You're doing a great job here it's nice working with you. Take your time. |
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| I needed to go into Hijack This and run as admin. again, I didn't do that with above log. Logfile of Trend Micro HijackThis v2.0.4 Running processes: R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&b
d=Pavilion&pf=cnnb -- |
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| Good Norton is gone. But all these entries are still there, it's imperative we get rid of them: Follow my instructions above. That is do a SYSTEM SCAN ONLY, place a check mark in the following entries, the little box to the left of each entry. You may have to be running as administrator. Then click fix checked (etc) as "explained" in above post with instructions for this exercise. Then do a system scan and save a log file. Check to see if those entries below are gone in the next log. Some can be stubborn. If that is the case, do it safe mode. O2 - BHO: Conduit Engine - (30F9B915-B755-4826-820B-08FBA6BD249D) - C:\Program Files\ConduitEngine\ConduitEngine.dll
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| Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 8:55:50 PM, on 2/20/2012 Platform: Windows Vista SP2 (WinNT 6.00.1906) MSIE: Internet Explorer v9.00 (9.00.8112.16421) Boot mode: Normal Running processes: R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&b
d=Pavilion&pf=cnnb -- |
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| Good job! Something else appeared, O4 - HKUS\S-1-5-18\..\Run: [kcokydps] C:\Windows\TEMP\xyikkeqfd\tjddjodlajb.exe (User 'SYSTEM') Again DO A SYSTEM SCAN ONLY, Place a check mark in those 2 entries. Click fix check, you know the drill. Post a fresh log |
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| Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 9:09:02 PM, on 2/20/2012 Platform: Windows Vista SP2 (WinNT 6.00.1906) MSIE: Internet Explorer v9.00 (9.00.8112.16421) Boot mode: Normal Running processes: R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&b
d=Pavilion&pf=cnnb -- |
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| Next Clean out your temporary internet files and temp files. Download TFC by OldTimer From here click Here Double-click TFC.exe to run it. Note: If you are running on Vista, right-click on the file and choose Run As Administrator TFC will close all programswhen run, so make sure you have saved all your work before you begin * Click the Start button to begin the cleaning process. Once TFC is finished it should restart your computer. If it does not, please manually restart the computer yourself to ensure a complete cleaning. |
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| OK, I ran TFC... Now what? Another thing I noticed is Windows Security Alerts keeps popping up, saying I am vulnerable. I click on the bubble and the virus protection is off. When I click on turn on, it doesn't do anything. I'm pretty sure I tried to get rid of Avast awhile ago. Should I reinstall it. And under Spyware and Malware protection is says Windows Defender is out of date. Nothing happens when I try to "Update Now". |
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| First of all you're running Avast Anti Virus, that's what we decided on. Can you see the avast Icon down by the clock, if so right click on it and see if there is an option to scan the computer. See if avast will do a scan for you. If right clicking does not work just double click it. For Windows Defender we may need to visit the windows up-date page. Lets try Avast first though. |
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| No icon for Avast. |
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| Hi, If you continue to have issues with avast lets uninstall it and reinstall it by following my directions below: Hi lets install Avast again just download it to the desktop, don't double click the install Icon yet. click Here To download Avast free first one on the left for home use click download at bottom. Next Once the Avast uninstall utility has completed, go back to the Avast install Icon that you downloaded first and double click it. This will start to install Avast.
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| ok, did the above steps. I now have an Avast icon.... :) |
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| Ok. Let me know if you're still getting "Windows Security Alerts keeps popping up" and how things are in general with the computer. Back later today. Joe |
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| No security alerts... In general, seems good....thank you. Have a good day! See you later. :) Theresa |
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| Hi Theresa, Glad things are little better for you with the computer. I'd like you to clear all the restore points when you get a chance. Instructions below: delete all system restore points 1. In Control Panel / System, click System Protection (on the left of the window). 2. Under automatic restore points, uncheck all the boxes in the list of disks available. This is to disable the System Restore. 3.Vista will ask you to confirm this. 4. Confirm by clicking the Disable System Restore. All restore points existing system will be abolished 5. Click OK to close the window. 6. Click System Protection, recheck all the boxes in the list of available disks and then click OK. 7. This will thus put the system restore to function. 8. You can then create a restore point total of nine by clicking the Create button. The system will then create other at regular intervals. Joe |
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| Hi Joe, I followed your above instruction. Still get the error message, when I try to create a Restore Point: Error message reads: The restore point could not be created for the following reason: Insufficient storage available to create either the shadow copy or other shadow copy(0x8004231F) Please try again. |
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| I tried shutting down the computer after unchecking boxes. I unchecked one box at a time. Nothing. There is a lot of lag when I'm playing games on Facebook and watching videos also... |
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| Hi if you have time, could you post the following logs for me. Download DDS download here click Here Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it) XP users Double click on dds to run it. 1 DDS.txt * Save both logs to your desktop. Note: DDS will instruct you to post the Attach.txt log as an attachment. |
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| . DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_30 Run by Threas at 14:11:10 on 2012-02-23 Microsoft� Windows Vista� Home Premium 6.0.6002.2.1252.1.1033.18.2814.1593 [GMT -5:00] . AV: avast! Antivirus *Enabled/Updated* (2B2D1395-420B-D5C9-657E-930FE358FC3C) SP: avast! Antivirus *Enabled/Updated* (904CF271-6431-DA47-5FCE-A87D98DFB681) SP: Windows Defender *Enabled/Updated* (D68DDC3A-831F-4fae-9E44-DA132C1ACF46) . ============== Running Processes =============== . svchost.exe svchost.exe svchost.exe svchost.exe svchost.exe svchost.exe svchost.exe svchost.exe svchost.exe svchost.exe svchost.exe svchost.exe C:\Program Files\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe C:\Windows\system32\taskeng.exe C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\CyberLink\YouCam\YouCamService.exe C:\Program Files\HP\QuickPlay\QPService.exe C:\Program Files\AVAST Software\Avast\AvastUI.exe C:\Program Files\Windows Media Player\wmpnscfg.exe C:\Program Files\Skype\Phone\Skype.exe C:\Users\Threas\AppData\Local\Google\Update\1.3.21.99\GoogleCrashHandl er.exe svchost.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Mozilla Firefox\plugin-container.exe C:\Windows\system32\SearchFilterHost.exe . ============== Pseudo HJT Report =============== . uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&b d=Pavilion&pf=cnnb uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&b d=Pavilion&pf=cnnb mStart Page = http mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&b d=Pavilion&pf=cnnb uInternet Settings,ProxyOverride = *.local mSearchAssistant = mURLSearchHooks: H - No File BHO: Adobe PDF Link Helper: (18df081c-e8ad-4283-a596-fa578c2ebdc3) - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll BHO: avast! WebRep: (8e5e2654-ad2d-48bf-ac2d-d17f00898d06) - c:\program files\avast software\avast\aswWebRepIE.dll BHO: Skype Browser Helper: (ae805869-2e5c-4ed4-8f7b-f1f7851a4497) - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll BHO: Microsoft Live Search Toolbar Helper: (d2ce3e00-f94a-4740-988e-03dc2f38c34f) - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll BHO: Java(tm) Plug-In 2 SSV Helper: (dbc80044-a445-435b-bc74-9c25c1c588a9) - c:\program files\java\jre6\bin\jp2ssv.dll TB: avast! WebRep: (8e5e2654-ad2d-48bf-ac2d-d17f00898d06) - c:\program files\avast software\avast\aswWebRepIE.dll TB: (604BC32A-9680-40D1-9AC6-E06B23A1BA4C) - No File TB: (9565115D-C7D6-46D3-BD63-B67B481A4368) - No File TB: ShopAtHome Toolbar: (98279c38-de4b-4bcf-93c9-8ec26069d6f4) - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll TB: (472734EA-242A-422B-ADF8-83D1E48CC825) - No File uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe uRun: [Google Update] "c:\users\threas\appdata\local\google\update\GoogleUpdate.exe" /c uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe" mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe" mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe" mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe" mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe" mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" updatewithcreateonce "software\cyberlink\youcam\2.0" mRun: [YouCam Service] "c:\program files\cyberlink\youcam\YouCamService.exe" /s mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe" mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui dRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0) mPolicies-system: EnableUIADesktopToggle = 0 (0x0) IE: (2670000A-7350-4f3c-8081-5663EE0C6C49) - (48E73304-E1D6-4330-914C-F5F514E3486C) - c:\progra~1\micros~3\office12\ONBttnIE.dll IE: (898EA8C8-E7FF-479B-8935-AEC46303B9E5) - (898EA8C8-E7FF-479B-8935-AEC46303B9E5) - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll IE: (92780B25-18CC-41C8-B9BE-3C9C571A8263) - (FF059E31-CC5A-4E2E-BF3B-96E929D65503) - c:\progra~1\micros~3\office12\REFIEBAR.DLL DPF: (8AD9C840-044E-11D1-B3E9-00805F499D93) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab DPF: (CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab DPF: (CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab DPF: (CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab DPF: (CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab TCP: DhcpNameServer = 208.59.247.45 208.59.247.46 192.168.1.1 TCP: Interfaces\(C53262C3-4621-4DE4-9D5D-414D410C4238) : DhcpNameServer = 208.59.247.45 208.59.247.46 192.168.1.1 Handler: skype-ie-addon-data - (91774881-D725-4E58-B298-07617B9B86A8) - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll Handler: skype4com - (FFC8B962-9B40-4DFF-9458-1830C7DD7F5D) - c:\progra~1\common~1\skype\SKYPE4~1.DLL mASetup: (10880D85-AAD9-4558-ABDC-2AB1552D831F) - "c:\program files\common files\lightscribe\LSRunOnce.exe" . ================= FIREFOX =================== . FF - ProfilePath - c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.defa ult\ FF - prefs.js: browser.search.defaulturl - hxxp://www.startsearcher.com/?q= FF - prefs.js: browser.search.selectedEngine - Yahoo FF - prefs.js: browser.startup.homepage - about:home FF - prefs.js: keyword.URL - hxxp://www.startsearcher.com/?src=kw&q= FF - prefs.js: network.proxy.type - 0 FF - component: c:\programdata\norton\(0c55c096-0f1d-4f28-aaa2-85ef591126e7)\nis_18.1. 0.37\coffplgn\components\coFFPlgn.dll FF - component: c:\programdata\norton\(0c55c096-0f1d-4f28-aaa2-85ef591126e7)\nis_18.1. 0.37\ipsffplgn\components\IPSFFPl.dll FF - component: c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.defa ult\extensions\(8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94)\components\Radio WMPCoreGecko19.dll FF - component: c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.defa ult\extensions\engine@conduit.com\components\RadioWMPCoreGecko19.dll FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll FF - plugin: c:\program files\microsoft silverlight\4.1.10111.0\npctrlui.dll FF - plugin: c:\program files\mozilla firefox\plugins\NPcol400.dll FF - plugin: c:\program files\mozilla firefox\plugins\NPcol500.dll FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll FF - plugin: c:\users\threas\appdata\local\google\update\1.3.21.99\npGoogleUpdate3. dll FF - plugin: c:\users\threas\appdata\local\yahoo!\browserplus\2.9.8\plugins\npybrow serplus_2.9.8.dll FF - plugin: c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.defa ult\extensions\(ab91efd4-6975-4081-8552-1b3922ed79e2)\plugins\npAclmPl ugin.dll FF - plugin: c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.defa ult\extensions\(ab91efd4-6975-4081-8552-1b3922ed79e2)\plugins\npProduc tDetectPlugin.dll . ---- FIREFOX POLICIES ---- FF - user.js: yahoo.ytff.general.dontshowhpoffer - true ============= SERVICES / DRIVERS =============== . R0 pssnap;Paramount Software Snapshot Filter;c:\windows\system32\drivers\pssnap.sys [2010-6-21 15328] R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-2-20 435032] R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-2-20 314456] R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-2-20 20568] R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-2-20 55128] R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-2-20 44768] R2 cyberbackup.Service;cyberbackup.Service;c:\program files\cyberbackup\CyberbackupService.exe [2012-1-17 13824] R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504] R2 lxdx_device;lxdx_device;c:\windows\system32\lxdxcoms.exe -service --> c:\windows\system32\lxdxcoms.exe -service [?] R2 Norton PC Checkup Application Launcher;Norton PC Checkup Application Launcher;c:\program files\norton pc checkup\engine\2.0.17.20\SymcPCCULaunchSvc.exe [2012-2-17 135608] R2 PCCUJobMgr;Common Client Job Manager Service;c:\program files\norton pc checkup\engine\2.0.17.20\ccSvcHst.exe [2012-2-17 126392] R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2009-4-20 365952] R2 ReflectService;Macrium Reflect Image Mounting Service;c:\program files\macrium\reflect\ReflectService.exe [2010-6-21 220128] R3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\drivers\clwvd.sys [2012-2-15 27760] R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2008-5-9 43040] S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw. exe [2010-3-18 130384] S2 Norton Internet Security;Norton Internet Security;"c:\program files\norton internet security\engine\16.0.0.125\ccsvchst.exe" /s "norton internet security" /m "c:\program files\norton internet security\engine\16.0.0.125\dimaster.dll" /prefetch:1 --> c:\program files\norton internet security\engine\16.0.0.125\ccSvcHst.exe [?] S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-1-31 158856] S3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2009-4-20 193840] S3 PSMounter;Macrium Reflect Image Explorer Service;c:\windows\system32\drivers\psmounter.sys [2010-6-21 44512] S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache _v0400.exe [2010-3-18 753504] S3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\drivers\WSDPrint.sys [2008-1-20 16896] . =============== Created Last 30 ================ . 2012-02-21 07:06:25 6552120 ----a-w- c:\programdata\microsoft\windows defender\definition updates\(6167fd3a-aa70-411b-9e4e-0d8e6f78bf39)\mpengine.dll 2012-02-21 05:02:28 6557240 ----a-w- c:\programdata\microsoft\windows defender\definition updates\backup\mpengine.dll 2012-02-21 04:18:57 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys 2012-02-21 04:18:54 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys 2012-02-21 04:17:30 -------- d-----w- c:\programdata\AVAST Software 2012-02-21 04:17:30 -------- d-----w- c:\program files\AVAST Software 2012-02-19 23:11:58 388096 ----a-r- c:\users\threas\appdata\roaming\microsoft\installer\(45a66726-69bc-466 b-a7a4-12fcba4883d7)\HiJackThis.exe 2012-02-19 23:11:54 -------- d-----w- c:\program files\Trend Micro 2012-02-19 12:44:50 -------- d-----w- c:\users\threas\appdata\roaming\Malwarebytes 2012-02-19 12:44:32 -------- d-----w- c:\programdata\Malwarebytes 2012-02-18 03:57:26 -------- d-----w- c:\windows\system32\drivers\nortonpccheckup\0200110.014 2012-02-18 03:57:26 -------- d-----w- c:\windows\system32\drivers\NortonPCCheckup 2012-02-18 03:57:24 -------- d-----w- c:\program files\Norton PC Checkup 2012-02-18 00:57:23 -------- d-----w- c:\programdata\PC Drivers HeadQuarters 2012-02-17 14:45:49 2048 ----a-w- c:\program files\internet explorer\iecompat.dll 2012-02-15 21:53:59 -------- d-----w- c:\users\threas\appdata\local\CyberLink 2012-02-15 21:49:04 27760 ----a-w- c:\windows\system32\drivers\clwvd.sys 2012-02-15 20:25:29 -------- d-----w- c:\programdata\install_clap 2012-02-15 17:23:21 -------- d-----r- c:\program files\Skype 2012-02-15 00:31:51 2044416 ----a-w- c:\windows\system32\win32k.sys 2012-02-15 00:31:48 680448 ----a-w- c:\windows\system32\msvcrt.dll 2012-02-15 00:31:35 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat 2012-02-01 21:36:20 -------- d-----w- c:\program files\iPod 2012-02-01 21:36:17 -------- d-----w- c:\program files\iTunes 2012-01-31 11:45:27 9728 ----a-w- c:\windows\system32\lsass.exe 2012-01-31 11:45:27 72704 ----a-w- c:\windows\system32\secur32.dll 2012-01-31 11:45:27 440192 ----a-w- c:\windows\system32\drivers\ksecdd.sys 2012-01-31 11:45:27 377344 ----a-w- c:\windows\system32\winhttp.dll 2012-01-31 11:45:27 278528 ----a-w- c:\windows\system32\schannel.dll 2012-01-31 11:45:27 1259008 ----a-w- c:\windows\system32\lsasrv.dll . ==================== Find3M ==================== . 2012-02-21 09:01:41 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl 2012-01-29 10:10:42 237072 ------w- c:\windows\system32\MpSigStub.exe 2011-12-22 00:52:12 55168 ----a-w- c:\windows\help\oem\scripts\HPSAUpdaterObj.exe 2011-12-14 21:29:18 876928 ----a-w- c:\windows\help\oem\scripts\HP.SupportFramework.dll 2011-12-10 20:24:06 20464 ----a-w- c:\windows\system32\drivers\mbam.sys 2011-12-08 20:58:12 22528 ----a-w- c:\windows\help\oem\scripts\PWAlertEnable.exe 2011-12-07 16:29:22 49152 ----a-w- c:\windows\help\oem\scripts\Interop.TaskScheduler.dll 2011-11-30 21:20:08 21048 ----a-w- c:\windows\help\oem\scripts\HPSADeployer.exe 2011-11-28 18:01:25 41184 ----a-w- c:\windows\avastSS.scr . ============= FINISH: 14:13:30.05 =============== |
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| Hi Theresa, Norton Bootable Recovery Tool Wizard (Version: 4.1.0.15) Norton PC Checkup (Version: 2.0.17.20) Norton Utilities (Version: 14.5) Boot the computer to safe mode and try uninstalling those entries above from your programs an Features list. You also may consider running Application Remover again and see if it can remove any left over Norton files. Let me know. Joe |
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| I want you to run this tool too, Norton remover. Please scroll down to Step # 2. Look for the yellow Download button / tab. Download it and run it. See link. |
Here is a link that might be useful: Norton remover.
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| Thanks Joe! I did what you suggested above. What's next? |
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| Were any files removed? I hope so. See if you can create a restore point now. I provided a link for you. |
Here is a link that might be useful: restore-point-for-windows-vistas
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| Joe, yes the files for Norton were removed. Still can't create a restore point.Still get the error message, when I try to create a Restore Point: Error message reads: The restore point could not be created for the following reason: Insufficient storage available to create either the shadow copy or other shadow copy(0x8004231F) Please try again. |
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| Ok. It looks like possible registry corruption but that's a guess. Only because I saw a reg cleaner installed on your machine that we removed. I am working from this link below. There talking about creating a new user account, they also ran SFC and we did that already. Take a look a the link. In the mean time I'm still thinking. |
Here is a link that might be useful: (0x8004231F)
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| I read the info.Thanks! I don't know if this means anything or not, but, I looked in my user accounts and I am listed as the Admin.(Threas)and (Alex) as Guest, but in the Minitoolbox log ran earlier, is has (Alex) as Admin. and (Threas)as Guest. While I was in user accounts I deleted (Alex)account. That account doesn't get used any more. I hope I didn't further screw things up... User accounts for \\THREAS-PC Administrator Alex Guest **** End of log **** |
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| No that should not hurt. I'm not sure how to change your user account. I have never given instructions on that. Someone else here may know and it may be worth a shot. I'm still looking around. Do you have a Vista operating disk? Joe |
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| I do not have a Vista operating disk. I do have back up discs thru Macrium Reflect..Does that help? Do you think the link you gave above"(0x8004231F)",is worth a shot creating a new admin. account? Here's what it says: "If the above step does not fix the issue I would suggest that you create a new administrator user account on the computer. Login to the new user account and check if you can create system restore point. Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts. http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account "
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| I'd be curious ; What's the newest restore point. What's the oldest restore point. About how many restore points are there. You can easily look at that with CCleaner options. Sounds like you've changed so much from reading parts of the above, its not much good to you anyways. Did you get the web camera working ? |
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| I didn't create a new Administrator account. Should I try that? Should I install CCleaner? Didn't really play with camera yet. But I'm pretty sure, no go. |
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| If your comfortable creating an account by all means do it. Yes install CCleaner. Funny I see what I think is your camera running at start up: mRun: [YouCam Service] "c:\program files\cyberlink\youcam\YouCamService.exe" /s |
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| The camera must be running,because, I tried to do an uninstall of Cyberlink YouCam 5, and it says YouCam is using this program, please close and retry. I don't know how to turn it off...???? I installed CCleaner. Right now I'm running a Drive Wiper on both Drives. C & D. |
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| Okay, I created a new Administrator account. Now what? Joe, have I told you lately how much I appreciate all your help? :) |
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| Anytime we make a change we want to go back and see if we can create a system restore point. See if you can. Do you have a Vista disk? Not a recovery disk, but a retail version of Vista. |
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| Back to hijackthis, When you get a chance, do System Scan only, place a check mark in this entry: Fix checked. That will stop Youcam from running |
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| I don't have a retail version of Vista... I tried to create a restore point again, no luck. Same message as above. I ran hijackthis scan. Rebooted. What should I try next? |
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| If you fixed that entry above you could see if the camera works now. Lets also turn System restore off and on see link. Then see if a restore point can be created. |
Here is a link that might be useful: Turn-System-Restore-on-or-off
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| Lets try this too. Delete Shadow Copies Using "Disk Clean" Please use OPTION ONE See link. |
Here is a link that might be useful: Delete Shadow Copies
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| When I open the Elevated Command Prompt, is says to go to "General" tab click on "unblock" next to Security, under "Advanced" button. I don't have that part....??? |
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| Scroll down to option one on that page where it says all this stuff below. ********************************************************* NOTE: Disk Cleanup will delete all shadow copies and restore points saved to the selected hard drive letter except the most recent copy. |
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| Doh! Sorry about that. I didn't read far enough down...:? Ok, I did the disk clean up for Drive C should I also do one for Drive D "Recovery"? |
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| NO! Don't do that. There may be recovery files there that will be needed someday. Try to create a restore point again after cleaning up those files and see what happens. |
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| Nope...still won't create recovery point... |
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| Try visiting the windows up-date page. Let the computer scan for up-dates. Windows up-date should be in Start> All Programs list. |
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| Windows Update : Latest Scan Yesterday 8:30AM. When I scan for updates, the scan doesn't stop.....? |
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| My laptop is really lagging now... like something is running in the background...? |
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| Maybe we should restore it to factory settings, like it was new. Do you have any recovery disks? |
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| I have Disks from Macrium Reflect. Will that do? |
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| I have no idea what they are. Where did you get them? You should have made recovery disks when you got the computer, ha ha no one does. You do have a recovery partition I saw it so you may be able to make disks. Do me a favor reboot the computer and hold the F11 KEY down, tell me what comes up if anything. See link for reference on hp recovery. http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc =en&dlc=en http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01895783&tmp_task =useCategory&cc=us&dlc=en&lc=en&product=3979133 |
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| I have a Disk that I made. It's marked Recovery Disk. Is this good? |
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| I can't guarantee anything sometimes things can go wrong when you make a disk. Your computer was pretty messed up when you first got here, no restore, no camera, sluggish,etc ect. We have covered a lot of bases and not getting anywhere. I would review the links I gave above about recovery above. There for your model. Then strongly consider doing a recovery. You will loose all your files, pictures, and that sort of thing. You would need to back up pictures etc that you wanted to save. Check out the links so you have some knowledge about it. Joe |
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| "Do me a favor reboot the computer and hold the F11 KEY down, tell me what comes up if anything." The Recovery Manager comes up. Thanks, Joe... |
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| Hey Joe, I restored my computer to factory settings. I still can't find the integrated webcam. Any advice? Theresa |
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| No! I give up on that for now HA HA ! More importantly did you install an Anti Virus program? Did you go to windows up-date in install all up-dates including service packs. You will need to reinstall flash, java too. Tell me where you are with it. |
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| Make sure the computer is up to date with windows up date, service pack, Anti Virus like Avast. Then deal with the Webcam issue. Fixing Webcam Problems in Windows Vista http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01560721&cc=us&dl c=en&lc=en&product=3979133#N1100 Joe |
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| Thanks Joe! I did all the above... I cannot fond the webcam in device manager. I went through the above posts and researched a lot... still at a loss....??? |
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| Click Start , type Device Manager , and select Device Manager from the list provided. If there is no Imaging devices entry in the listing, highlight any topic (for example: Keyboards), and then on the Action menu, click Scan for hardware changes . If the Device Manager does not recognize the existence of the webcam after the scan, there may be a hardware issue. Did you try the above exercise? |
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| Did the above....more than once...:/ |
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| I would conclude then a hardware issue. Broken Intergrated Circuit chip, broken connection, bad diode, resistor or anything like that. An alternative might be to consider a USB webcam as listed in the link provided. http://www.newegg.com/Store/SubCategory.aspx?SubCategory=152 |
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| I have a HP laptop with windows 7 so it may not be the same but if I click on the start button and type webcam in the search programs and files box my webcam is the first thing listed in the search result. I can right click on the name of the webcam and select send to and choose desktop. it will make a shortcut on the desktop. Or I can choose pin to taskbar or pin to start menu from the drop down list. This may not help you at all but thought I would suggest trying. |
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| Joe, i think you are right... thank you for all your help... :) Bob, thank you for the tip. Unfortunately, I did that and there is no webcam device detected. I'm probably going to buy one. Thank again for all your help. Theresa |
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