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threas

Laptop Webcam

threas
12 years ago

I can not get the webcam program to launch....It also doesn't not show up under my list of devices...did a lot of things to try and get it to work...any advice?

Theresa

Comments (125)

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    ok, did the above steps. I now have an Avast icon.... :)

  • zep516
    12 years ago
    last modified: 9 years ago

    Ok. Let me know if you're still getting "Windows Security Alerts keeps popping up" and how things are in general with the computer. Back later today.

    Joe

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  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    No security alerts... In general, seems good....thank you. Have a good day! See you later. :)

    Theresa

  • zep516
    12 years ago
    last modified: 9 years ago

    Hi Theresa,

    Glad things are little better for you with the computer.

    I'd like you to clear all the restore points when you get a chance. Instructions below:

    delete all system restore points

    1. In Control Panel / System, click System Protection (on the left of the window).

    2. Under automatic restore points, uncheck all the boxes in the list of disks available. This is to disable the System Restore.

    3.Vista will ask you to confirm this.

    4. Confirm by clicking the Disable System Restore. All restore points existing system will be abolished

    5. Click OK to close the window.

    6. Click System Protection, recheck all the boxes in the list of available disks and then click OK.

    7. This will thus put the system restore to function.

    8. You can then create a restore point total of nine by clicking the Create button. The system will then create other at regular intervals.

    Joe

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    Hi Joe, I followed your above instruction. Still get the error message, when I try to create a Restore Point:

    Error message reads:

    The restore point could not be created for the following reason: Insufficient storage available to create either the shadow copy or other shadow copy(0x8004231F)

    Please try again.

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    I tried shutting down the computer after unchecking boxes. I unchecked one box at a time. Nothing.
    There is a lot of lag when I'm playing games on Facebook and watching videos also...

  • zep516
    12 years ago
    last modified: 9 years ago

    Hi if you have time, could you post the following logs for me.

    Download DDS download here click Here

    Vista users right click on dds and select Run as administrator (you will receive a UAC prompt, please allow it)

    XP users Double click on dds to run it.
    * If your antivirus or firewall try to block DDS then please allow it to run.
    * When finished DDS will open 2 logs:

    1 DDS.txt
    2 Attach.txt

    * Save both logs to your desktop.
    * Please include the entire contents of both logs in your next reply.

    Note: DDS will instruct you to post the Attach.txt log as an attachment.
    Please just post it as you would any other log by copy and pasting it into the reply.

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 9.0.8112.16421 BrowserJavaVersion: 1.6.0_30
    Run by Threas at 14:11:10 on 2012-02-23
    Microsoft� Windows Vista� Home Premium 6.0.6002.2.1252.1.1033.18.2814.1593 [GMT -5:00]
    . AV: avast! Antivirus *Enabled/Updated* (2B2D1395-420B-D5C9-657E-930FE358FC3C)
    SP: avast! Antivirus *Enabled/Updated* (904CF271-6431-DA47-5FCE-A87D98DFB681)
    SP: Windows Defender *Enabled/Updated* (D68DDC3A-831F-4fae-9E44-DA132C1ACF46)
    . ============== Running Processes ===============
    . svchost.exe
    svchost.exe
    svchost.exe
    svchost.exe
    svchost.exe
    svchost.exe
    svchost.exe
    svchost.exe
    svchost.exe
    svchost.exe
    svchost.exe
    svchost.exe
    C:\Program Files\Norton PC Checkup\Engine\2.0.17.20\ccSvcHst.exe
    C:\Windows\system32\taskeng.exe
    C:\Windows\system32\Dwm.exe
    C:\Windows\Explorer.EXE
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\CyberLink\YouCam\YouCamService.exe
    C:\Program Files\HP\QuickPlay\QPService.exe
    C:\Program Files\AVAST Software\Avast\AvastUI.exe
    C:\Program Files\Windows Media Player\wmpnscfg.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Users\Threas\AppData\Local\Google\Update\1.3.21.99\GoogleCrashHandler.exe
    svchost.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe
    C:\Windows\system32\SearchFilterHost.exe
    . ============== Pseudo HJT Report ===============
    . uStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
    uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
    mStart Page = http
    mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
    uInternet Settings,ProxyOverride = *.local
    mSearchAssistant =
    mURLSearchHooks: H - No File
    BHO: Adobe PDF Link Helper: (18df081c-e8ad-4283-a596-fa578c2ebdc3) - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: avast! WebRep: (8e5e2654-ad2d-48bf-ac2d-d17f00898d06) - c:\program files\avast software\avast\aswWebRepIE.dll
    BHO: Skype Browser Helper: (ae805869-2e5c-4ed4-8f7b-f1f7851a4497) - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    BHO: Microsoft Live Search Toolbar Helper: (d2ce3e00-f94a-4740-988e-03dc2f38c34f) - c:\program files\msn\toolbar\3.0.0541.0\msneshellx.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: (dbc80044-a445-435b-bc74-9c25c1c588a9) - c:\program files\java\jre6\bin\jp2ssv.dll
    TB: avast! WebRep: (8e5e2654-ad2d-48bf-ac2d-d17f00898d06) - c:\program files\avast software\avast\aswWebRepIE.dll
    TB: (604BC32A-9680-40D1-9AC6-E06B23A1BA4C) - No File
    TB: (9565115D-C7D6-46D3-BD63-B67B481A4368) - No File
    TB: ShopAtHome Toolbar: (98279c38-de4b-4bcf-93c9-8ec26069d6f4) - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
    TB: (472734EA-242A-422B-ADF8-83D1E48CC825) - No File
    uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
    uRun: [Google Update] "c:\users\threas\appdata\local\google\update\GoogleUpdate.exe" /c
    uRun: [Skype] "c:\program files\skype\phone\Skype.exe" /minimized /regrun
    mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
    mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" updatewithcreateonce "software\cyberlink\youcam\2.0"
    mRun: [YouCam Service] "c:\program files\cyberlink\youcam\YouCamService.exe" /s
    mRun: [QPService] "c:\program files\hp\quickplay\QPService.exe"
    mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
    dRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hidden
    mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
    mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
    IE: (2670000A-7350-4f3c-8081-5663EE0C6C49) - (48E73304-E1D6-4330-914C-F5F514E3486C) - c:\progra~1\micros~3\office12\ONBttnIE.dll
    IE: (898EA8C8-E7FF-479B-8935-AEC46303B9E5) - (898EA8C8-E7FF-479B-8935-AEC46303B9E5) - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    IE: (92780B25-18CC-41C8-B9BE-3C9C571A8263) - (FF059E31-CC5A-4E2E-BF3B-96E929D65503) - c:\progra~1\micros~3\office12\REFIEBAR.DLL
    DPF: (8AD9C840-044E-11D1-B3E9-00805F499D93) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_030-windows-i586.cab
    DPF: (CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0
    07-windows-i586.cab
    DPF: (CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
    DPF: (CAFEEFAC-0016-0000-0030-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
    DPF: (CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA) - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_30-windows-i586.cab
    TCP: DhcpNameServer = 208.59.247.45 208.59.247.46 192.168.1.1
    TCP: Interfaces\(C53262C3-4621-4DE4-9D5D-414D410C4238) : DhcpNameServer = 208.59.247.45 208.59.247.46 192.168.1.1
    Handler: skype-ie-addon-data - (91774881-D725-4E58-B298-07617B9B86A8) - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
    Handler: skype4com - (FFC8B962-9B40-4DFF-9458-1830C7DD7F5D) - c:\progra~1\common~1\skype\SKYPE4~1.DLL
    mASetup: (10880D85-AAD9-4558-ABDC-2AB1552D831F) - "c:\program files\common files\lightscribe\LSRunOnce.exe"
    . ================= FIREFOX ===================
    . FF - ProfilePath - c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.default\
    FF - prefs.js: browser.search.defaulturl - hxxp://www.startsearcher.com/?q=
    FF - prefs.js: browser.search.selectedEngine - Yahoo
    FF - prefs.js: browser.startup.homepage - about:home
    FF - prefs.js: keyword.URL - hxxp://www.startsearcher.com/?src=kw&q=
    FF - prefs.js: network.proxy.type - 0
    FF - component: c:\programdata\norton\(0c55c096-0f1d-4f28-aaa2-85ef591126e7)\nis_18.1.0.37\coffplgn\components\coFFPlgn.dll
    FF - component: c:\programdata\norton\(0c55c096-0f1d-4f28-aaa2-85ef591126e7)\nis_18.1.0.37\ipsffplgn\components\IPSFFPl.dll
    FF - component: c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.default\extensions\(8bdea9d6-6f62-45eb-8ee9-8a81af0d2f94)\components\RadioWMPCoreGecko19.dll
    FF - component: c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.default\extensions\engine@conduit.com\components\RadioWMPCoreGecko19.dll
    FF - plugin: c:\program files\adobe\reader 9.0\reader\air\nppdf32.dll
    FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
    FF - plugin: c:\program files\microsoft silverlight\4.1.10111.0\npctrlui.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\NPcol400.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\NPcol500.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npCouponPrinter.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\npMozCouponPrinter.dll
    FF - plugin: c:\users\threas\appdata\local\google\update\1.3.21.99\npGoogleUpdate3.dll
    FF - plugin: c:\users\threas\appdata\local\yahoo!\browserplus\2.9.8\plugins\npybrowserplus_2.9.8.dll
    FF - plugin: c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.default\extensions\(ab91efd4-6975-4081-8552-1b3922ed79e2)\plugins\npAclmPlugin.dll
    FF - plugin: c:\users\threas\appdata\roaming\mozilla\firefox\profiles\iqp42yjh.default\extensions\(ab91efd4-6975-4081-8552-1b3922ed79e2)\plugins\npProductDetectPlugin.dll
    . ---- FIREFOX POLICIES ----
    FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
    ============= SERVICES / DRIVERS ===============
    . R0 pssnap;Paramount Software Snapshot Filter;c:\windows\system32\drivers\pssnap.sys [2010-6-21 15328]
    R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2012-2-20 435032]
    R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2012-2-20 314456]
    R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2012-2-20 20568]
    R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2012-2-20 55128]
    R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2012-2-20 44768]
    R2 cyberbackup.Service;cyberbackup.Service;c:\program files\cyberbackup\CyberbackupService.exe [2012-1-17 13824]
    R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
    R2 lxdx_device;lxdx_device;c:\windows\system32\lxdxcoms.exe -service --> c:\windows\system32\lxdxcoms.exe -service [?]
    R2 Norton PC Checkup Application Launcher;Norton PC Checkup Application Launcher;c:\program files\norton pc checkup\engine\2.0.17.20\SymcPCCULaunchSvc.exe [2012-2-17 135608]
    R2 PCCUJobMgr;Common Client Job Manager Service;c:\program files\norton pc checkup\engine\2.0.17.20\ccSvcHst.exe [2012-2-17 126392]
    R2 Recovery Service for Windows;Recovery Service for Windows;c:\program files\sminst\BLService.exe [2009-4-20 365952]
    R2 ReflectService;Macrium Reflect Image Mounting Service;c:\program files\macrium\reflect\ReflectService.exe [2010-6-21 220128]
    R3 clwvd;CyberLink WebCam Virtual Driver;c:\windows\system32\drivers\clwvd.sys [2012-2-15 27760]
    R3 NVHDA;Service for NVIDIA High Definition Audio Driver;c:\windows\system32\drivers\nvhda32v.sys [2008-5-9 43040]
    S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
    S2 Norton Internet Security;Norton Internet Security;"c:\program files\norton internet security\engine\16.0.0.125\ccsvchst.exe" /s "norton internet security" /m "c:\program files\norton internet security\engine\16.0.0.125\dimaster.dll" /prefetch:1 --> c:\program files\norton internet security\engine\16.0.0.125\ccSvcHst.exe [?]
    S2 SkypeUpdate;Skype Updater;c:\program files\skype\updater\Updater.exe [2012-1-31 158856]
    S3 Com4QLBEx;Com4QLBEx;c:\program files\hewlett-packard\hp quick launch buttons\Com4QLBEx.exe [2009-4-20 193840]
    S3 PSMounter;Macrium Reflect Image Explorer Service;c:\windows\system32\drivers\psmounter.sys [2010-6-21 44512]
    S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
    S3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\drivers\WSDPrint.sys [2008-1-20 16896]
    . =============== Created Last 30 ================
    . 2012-02-21 07:06:25 6552120 ----a-w- c:\programdata\microsoft\windows defender\definition updates\(6167fd3a-aa70-411b-9e4e-0d8e6f78bf39)\mpengine.dll
    2012-02-21 05:02:28 6557240 ----a-w- c:\programdata\microsoft\windows defender\definition updates\backup\mpengine.dll
    2012-02-21 04:18:57 435032 ----a-w- c:\windows\system32\drivers\aswSnx.sys
    2012-02-21 04:18:54 55128 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
    2012-02-21 04:17:30 -------- d-----w- c:\programdata\AVAST Software
    2012-02-21 04:17:30 -------- d-----w- c:\program files\AVAST Software
    2012-02-19 23:11:58 388096 ----a-r- c:\users\threas\appdata\roaming\microsoft\installer\(45a66726-69bc-466b-a7a4-12fcba4883d7)\HiJackThis.exe
    2012-02-19 23:11:54 -------- d-----w- c:\program files\Trend Micro
    2012-02-19 12:44:50 -------- d-----w- c:\users\threas\appdata\roaming\Malwarebytes
    2012-02-19 12:44:32 -------- d-----w- c:\programdata\Malwarebytes
    2012-02-18 03:57:26 -------- d-----w- c:\windows\system32\drivers\nortonpccheckup\0200110.014
    2012-02-18 03:57:26 -------- d-----w- c:\windows\system32\drivers\NortonPCCheckup
    2012-02-18 03:57:24 -------- d-----w- c:\program files\Norton PC Checkup
    2012-02-18 00:57:23 -------- d-----w- c:\programdata\PC Drivers HeadQuarters
    2012-02-17 14:45:49 2048 ----a-w- c:\program files\internet explorer\iecompat.dll
    2012-02-15 21:53:59 -------- d-----w- c:\users\threas\appdata\local\CyberLink
    2012-02-15 21:49:04 27760 ----a-w- c:\windows\system32\drivers\clwvd.sys
    2012-02-15 20:25:29 -------- d-----w- c:\programdata\install_clap
    2012-02-15 17:23:21 -------- d-----r- c:\program files\Skype
    2012-02-15 00:31:51 2044416 ----a-w- c:\windows\system32\win32k.sys
    2012-02-15 00:31:48 680448 ----a-w- c:\windows\system32\msvcrt.dll
    2012-02-15 00:31:35 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
    2012-02-01 21:36:20 -------- d-----w- c:\program files\iPod
    2012-02-01 21:36:17 -------- d-----w- c:\program files\iTunes
    2012-01-31 11:45:27 9728 ----a-w- c:\windows\system32\lsass.exe
    2012-01-31 11:45:27 72704 ----a-w- c:\windows\system32\secur32.dll
    2012-01-31 11:45:27 440192 ----a-w- c:\windows\system32\drivers\ksecdd.sys
    2012-01-31 11:45:27 377344 ----a-w- c:\windows\system32\winhttp.dll
    2012-01-31 11:45:27 278528 ----a-w- c:\windows\system32\schannel.dll
    2012-01-31 11:45:27 1259008 ----a-w- c:\windows\system32\lsasrv.dll
    . ==================== Find3M ====================
    . 2012-02-21 09:01:41 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2012-01-29 10:10:42 237072 ------w- c:\windows\system32\MpSigStub.exe
    2011-12-22 00:52:12 55168 ----a-w- c:\windows\help\oem\scripts\HPSAUpdaterObj.exe
    2011-12-14 21:29:18 876928 ----a-w- c:\windows\help\oem\scripts\HP.SupportFramework.dll
    2011-12-10 20:24:06 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
    2011-12-08 20:58:12 22528 ----a-w- c:\windows\help\oem\scripts\PWAlertEnable.exe
    2011-12-07 16:29:22 49152 ----a-w- c:\windows\help\oem\scripts\Interop.TaskScheduler.dll
    2011-11-30 21:20:08 21048 ----a-w- c:\windows\help\oem\scripts\HPSADeployer.exe
    2011-11-28 18:01:25 41184 ----a-w- c:\windows\avastSS.scr
    . ============= FINISH: 14:13:30.05 ===============

  • zep516
    12 years ago
    last modified: 9 years ago

    Hi Theresa,
    Norton Bootable Recovery Tool Wizard (Version: 4.1.0.15)
    Norton PC Checkup (Version: 2.0.17.20)
    Norton Utilities (Version: 14.5)

    Boot the computer to safe mode and try uninstalling those entries above from your programs an Features list.

    You also may consider running Application Remover again and see if it can remove any left over Norton files.

    Let me know.

    Joe

  • zep516
    12 years ago
    last modified: 9 years ago

    I want you to run this tool too, Norton remover. Please scroll down to Step # 2. Look for the yellow Download button / tab. Download it and run it.

    See link.

    Here is a link that might be useful: Norton remover.

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    Thanks Joe! I did what you suggested above. What's next?

  • zep516
    12 years ago
    last modified: 9 years ago

    Were any files removed? I hope so.

    See if you can create a restore point now. I provided a link for you.

    Here is a link that might be useful: restore-point-for-windows-vistas

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    Joe, yes the files for Norton were removed.
    Still can't create a restore point.Still get the error message, when I try to create a Restore Point:

    Error message reads:

    The restore point could not be created for the following reason: Insufficient storage available to create either the shadow copy or other shadow copy(0x8004231F)

    Please try again.

  • zep516
    12 years ago
    last modified: 9 years ago

    Ok. It looks like possible registry corruption but that's a guess. Only because I saw a reg cleaner installed on your machine that we removed. I am working from this link below. There talking about creating a new user account, they also ran SFC and we did that already. Take a look a the link. In the mean time I'm still thinking.

    Here is a link that might be useful: (0x8004231F)

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    I read the info.Thanks! I don't know if this means anything or not, but, I looked in my user accounts and I am listed as the Admin.(Threas)and (Alex) as Guest, but in the Minitoolbox log ran earlier, is has (Alex) as Admin. and (Threas)as Guest. While I was in user accounts I deleted (Alex)account. That account doesn't get used any more. I hope I didn't further screw things up...

    User accounts for \\THREAS-PC

    Administrator Alex Guest
    Threas

    **** End of log ****

  • zep516
    12 years ago
    last modified: 9 years ago

    No that should not hurt. I'm not sure how to change your user account. I have never given instructions on that. Someone else here may know and it may be worth a shot. I'm still looking around.

    Do you have a Vista operating disk?

    Joe

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    I do not have a Vista operating disk. I do have back up discs thru Macrium Reflect..Does that help?

    Do you think the link you gave above"(0x8004231F)",is worth a shot creating a new admin. account? Here's what it says:

    "If the above step does not fix the issue I would suggest that you create a new administrator user account on the computer.

    Login to the new user account and check if you can create system restore point.

    Open User Accounts by clicking the Start button, clicking Control Panel, clicking User Accounts and Family Safety, and then clicking User Accounts.
    Click Manage another account. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
    Click Create a new account.
    Type the name you want to give the user account, click an account type, and then click Create Account.

    http://windows.microsoft.com/en-US/windows-vista/Create-a-user-account";

  • mikie_gw
    12 years ago
    last modified: 9 years ago

    I'd be curious ;
    What's the newest restore point.
    What's the oldest restore point.
    About how many restore points are there.

    You can easily look at that with CCleaner options.

    Sounds like you've changed so much from reading parts of the above, its not much good to you anyways.
    What I might do is schedule a check disk, turn off system restore & restart the computer before turning it back on & trying to make a new restore point. Be nice feeling to run defrag before making any restore point.

    Did you get the web camera working ?

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    I didn't create a new Administrator account. Should I try that?
    Should I install CCleaner?

    Didn't really play with camera yet. But I'm pretty sure, no go.

  • zep516
    12 years ago
    last modified: 9 years ago

    If your comfortable creating an account by all means do it.

    Yes install CCleaner.

    Funny I see what I think is your camera running at start up:

    mRun: [YouCam Service] "c:\program files\cyberlink\youcam\YouCamService.exe" /s

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    The camera must be running,because, I tried to do an uninstall of Cyberlink YouCam 5, and it says YouCam is using this program, please close and retry. I don't know how to turn it off...????

    I installed CCleaner. Right now I'm running a Drive Wiper on both Drives. C & D.

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    Okay, I created a new Administrator account. Now what? Joe, have I told you lately how much I appreciate all your help? :)

  • zep516
    12 years ago
    last modified: 9 years ago

    Anytime we make a change we want to go back and see if we can create a system restore point. See if you can.

    Do you have a Vista disk? Not a recovery disk, but a retail version of Vista.

  • zep516
    12 years ago
    last modified: 9 years ago

    Back to hijackthis,

    When you get a chance, do System Scan only, place a check mark in this entry:
    O4 - HKLM\..\Run: [UCam_Menu] "C:\Program Files\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"

    Fix checked.
    Close hijackthis
    Reboot.

    That will stop Youcam from running

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    I don't have a retail version of Vista...
    I tried to create a restore point again, no luck. Same message as above.
    I ran hijackthis scan. Rebooted. What should I try next?

  • zep516
    12 years ago
    last modified: 9 years ago

    If you fixed that entry above you could see if the camera works now.

    Lets also turn System restore off and on see link. Then see if a restore point can be created.

    Here is a link that might be useful: Turn-System-Restore-on-or-off

  • zep516
    12 years ago
    last modified: 9 years ago

    Lets try this too.

    Delete Shadow Copies Using "Disk Clean"

    Please use OPTION ONE See link.

    Here is a link that might be useful: Delete Shadow Copies

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    When I open the Elevated Command Prompt, is says to go to "General" tab click on "unblock" next to Security, under "Advanced" button. I don't have that part....???

  • zep516
    12 years ago
    last modified: 9 years ago

    Scroll down to option one on that page where it says all this stuff below.

    *********************************************************
    OPTION ONE
    Delete Shadow Copies Using "Disk Cleanup"

    NOTE: Disk Cleanup will delete all shadow copies and restore points saved to the selected hard drive letter except the most recent copy.

    1. Open the Start Menu, type cleanmgr into the search box, and press Enter.
    2. Select the drive/volume letter that you want to delete shadow copies on, and click on OK. (see screenshot below)
      NOTE: You will not see this window unless you have more than one drive or partition on your computer.
      ******************************************************
  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    Doh! Sorry about that. I didn't read far enough down...:? Ok, I did the disk clean up for Drive C should I also do one for Drive D "Recovery"?

  • zep516
    12 years ago
    last modified: 9 years ago

    NO! Don't do that. There may be recovery files there that will be needed someday. Try to create a restore point again after cleaning up those files and see what happens.

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    Nope...still won't create recovery point...

  • zep516
    12 years ago
    last modified: 9 years ago

    Try visiting the windows up-date page. Let the computer scan for up-dates. Windows up-date should be in Start> All Programs list.

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    Windows Update : Latest Scan Yesterday 8:30AM. When I scan for updates, the scan doesn't stop.....?

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    My laptop is really lagging now... like something is running in the background...?

  • zep516
    12 years ago
    last modified: 9 years ago

    Maybe we should restore it to factory settings, like it was new. Do you have any recovery disks?

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    I have Disks from Macrium Reflect. Will that do?

  • zep516
    12 years ago
    last modified: 9 years ago

    I have no idea what they are. Where did you get them?

    You should have made recovery disks when you got the computer, ha ha no one does. You do have a recovery partition I saw it so you may be able to make disks.

    Do me a favor reboot the computer and hold the F11 KEY down, tell me what comes up if anything.

    See link for reference on hp recovery.

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00810334&cc=us&lc=en&dlc=en

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01895783&tmp_task=useCategory&cc=us&dlc=en&lc=en&product=3979133

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    I have a Disk that I made. It's marked Recovery Disk. Is this good?

  • zep516
    12 years ago
    last modified: 9 years ago

    I can't guarantee anything sometimes things can go wrong when you make a disk. Your computer was pretty messed up when you first got here, no restore, no camera, sluggish,etc ect. We have covered a lot of bases and not getting anywhere. I would review the links I gave above about recovery above. There for your model. Then strongly consider doing a recovery. You will loose all your files, pictures, and that sort of thing. You would need to back up pictures etc that you wanted to save.

    Check out the links so you have some knowledge about it.

    Joe

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    "Do me a favor reboot the computer and hold the F11 KEY down, tell me what comes up if anything."

    The Recovery Manager comes up.

    Thanks, Joe...

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    Hey Joe, I restored my computer to factory settings. I still can't find the integrated webcam. Any advice?

    Theresa

  • zep516
    12 years ago
    last modified: 9 years ago

    No! I give up on that for now HA HA ! More importantly did you install an Anti Virus program? Did you go to windows up-date in install all up-dates including service packs. You will need to reinstall flash, java too.

    Tell me where you are with it.

  • zep516
    12 years ago
    last modified: 9 years ago

    Make sure the computer is up to date with windows up date, service pack, Anti Virus like Avast. Then deal with the Webcam issue.

    Fixing Webcam Problems in Windows Vista

    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01560721&cc=us&dlc=en&lc=en&product=3979133#N1100

    Joe

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    Thanks Joe! I did all the above... I cannot fond the webcam in device manager. I went through the above posts and researched a lot... still at a loss....???

  • zep516
    12 years ago
    last modified: 9 years ago

    Click Start , type Device Manager , and select Device Manager from the list provided.
    If there is no Imaging devices entry in the listing, highlight any topic (for example: Keyboards), and then on the Action menu, click Scan for hardware changes .

    If the Device Manager does not recognize the existence of the webcam after the scan, there may be a hardware issue.

    Did you try the above exercise?

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    Did the above....more than once...:/

  • zep516
    12 years ago
    last modified: 9 years ago

    I would conclude then a hardware issue. Broken Intergrated Circuit chip, broken connection, bad diode, resistor or anything like that. An alternative might be to consider a USB webcam as listed in the link provided.

    http://www.newegg.com/Store/SubCategory.aspx?SubCategory=152

  • bob414
    12 years ago
    last modified: 9 years ago

    I have a HP laptop with windows 7 so it may not be the same but if I click on the start button and type webcam in the search programs and files box my webcam is the first thing listed in the search result. I can right click on the name of the webcam and select send to and choose desktop. it will make a shortcut on the desktop. Or I can choose pin to taskbar or pin to start menu from the drop down list. This may not help you at all but thought I would suggest trying.

  • threas
    Original Author
    12 years ago
    last modified: 9 years ago

    Joe, i think you are right... thank you for all your help... :)
    Bob, thank you for the tip. Unfortunately, I did that and there is no webcam device detected.
    I'm probably going to buy one.
    Thank again for all your help.

    Theresa

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