If Avg put them in the vault, then good! leave them there especially if you think there false positives. AVG could end up removing legit files. If that turns out TO BE THE CASE you can restore them FROM THE VAULT... Really need to know the name of the file and where it was!!!! SuperAntiSpyware will always pick up things that Malwarebytes might miss, that's why it's always best to run the 2 in conjunction. Run an ESET online scanner next.........

Thank you all for your help. I figured some things out last night before I upgraded to Win 8.1 - that download took hours to complete To get the verification code I needed to sign into my Sympatico account and I could not do it using my iPod. I had the right password and user name but I could not log on. I called Bell this morning at 7 am and was on the phone with them for more than 2 hours. They couldn't figure out what was wrong with my email because they had a hard time signing in too. After 2 hours they reset my password to the same one and after I hung up I still could not access my email. I finally had to call a friend to log in and get the Windows verification code for me so I could complete the installation. I switched to IE instead of using Mozilla. My laptop was always dimming after 5 minutes so I found the way to reset that. I will get rid of the trial McAfee. I will also download Malewarebytes and CC Cleaner which I used on my other laptop. haha I think I will buy that Dummies book for Windows One other question I use a wireless mouse to play FB games but I am finding it lagging, is there any way I can speed it up to move quicker. Also I have a WIFI Pixma Cannon Printer, this computer does not have CD reader so I can't download the dsiks. I should be able to still use the printer by plugging the printer into my USB port? Thank you again Anne

Ravencajun, Last night I did another scan, It was very slow. I use Charter's High speed internet Security Suiet. It comes with my internet service. This trojan is not listed in their definitions. To be honest I have run into it previously and thought if they didn't do anything with it, it must not be serious. It was the email that allerted me to a possible connection. I also get some notices that say something that is acting as a server wants access. I always click deny! The following is the report after last night's scan. I really apperciate your concern and helpfulness! _________________________________________ Scanning Report 25 August 2009 20:30:53 - 21:55:14 Computer name: D2JGNZB1 Scanning type: Scan target Target: C:\ -------------------------------------------------------------------------------- Result No malware found -------------------------------------------------------------------------------- Riskware found Downloader.Win32.Agent.q (Riskware) C:\14B5.tmp -------------------------------------------------------------------------------- Statistics Scanned: Files: 132306 Not scanned: 21 Result: Viruses: 0 Spyware: 0 Suspicious items: 0 Riskware: 1 Actions: Disinfected: 0 Renamed: 0 Deleted: 0 Quarantined: 0 Failed: 0 Boot Sectors: Scanned: 2 Infected: 0 Suspicious items: 0 Disinfected: 0 Files not scanned: Cannot open file (click here for more info) C:\PAGEFILE.SYS Cannot open file (click here for more info) C:\WINDOWS\TEMP\AVP427.TMP Cannot open file (click here for more info) C:\WINDOWS\TEMP\AVP428.TMP Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SAM.LOG Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\DEFAULT.LOG Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SAM Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SECURITY Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SECURITY.LOG Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SOFTWARE.LOG Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM Cannot open file (click here for more info) C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM.LOG Scanning of C:\WINDOWS\Installer\149cc.msp\stream 574 was aborted [F-Secure AVP] Scanning of C:\Program Files\Charter High-Speed Security Suite\FSAUA\content\70Software_PSC800\34\program\inst\fsma_7.80-127260.windows.fip\fsma\x86-windows\ILAUNCHR.EXE was aborted [F-Secure AVP] Scanning of C:\i386\DRIVER.CAB was aborted [F-Secure AVP] Cannot open a file in archive C:\DOCUMENTS AND SETTINGS\JUDITH HOESCHEN\LOCAL SETTINGS\APPLICATION DATA\IDENTITIES\(4E3254D7-522A-412A-9296-3F4767B3A2CB)\MICROSOFT\OUTLOOK EXPRESS\ANGUSHIRE MEDOWS.DBX Cannot open a file in archive C:\DOCUMENTS AND SETTINGS\JUDITH HOESCHEN\LOCAL SETTINGS\APPLICATION DATA\IDENTITIES\(4E3254D7-522A-412A-9296-3F4767B3A2CB)\MICROSOFT\OUTLOOK EXPRESS\COMPUTER HELPS AND TIPS.DBX Cannot open a file in archive C:\DOCUMENTS AND SETTINGS\JUDITH HOESCHEN\LOCAL SETTINGS\APPLICATION DATA\IDENTITIES\(4E3254D7-522A-412A-9296-3F4767B3A2CB)\MICROSOFT\OUTLOOK EXPRESS\INBOX.DBX Cannot open a file in archive C:\DOCUMENTS AND SETTINGS\JUDITH HOESCHEN\LOCAL SETTINGS\APPLICATION DATA\IDENTITIES\(4E3254D7-522A-412A-9296-3F4767B3A2CB)\MICROSOFT\OUTLOOK EXPRESS\HAYJUDO50.DBX Cannot open a file in archive C:\DOCUMENTS AND SETTINGS\JUDITH HOESCHEN\LOCAL SETTINGS\APPLICATION DATA\IDENTITIES\(2C545ACC-8A17-4851-B0AB-238D63125F07)\MICROSOFT\OUTLOOK EXPRESS\INBOX.DBX -------------------------------------------------------------------------------- Options Definitions version: Viruses: 2009-08-25_08 Spyware: 2009-08-25_08 Scanning Engines: F-Secure AVP: 7.00.171, 2009-08-25 F-Secure Hydra: 4.00.9271, 2009-08-25 Scanning options: Scan all files Scan inside archives Actions: Viruses: Ask after scan Spyware: Ask after scan -------------------------------------------------------------------------------- Error information "Cannot open file" error occurred: The "Cannot open file" error message means that the scanner was unable to open a file and that this file was not scanned. You can normally ignore this error message as there are many reasons for this message that do not imply a security threat, including: The file was a system file. System files are protected by the operation system by design. You can ignore this message in this case. You do not have permission to read the file. To scan the file, log in with a user account with sufficient permissions (for example the computer's administrator account) and rescan. The file was in use by an application when the scan was performed. To scan this file, close all applications and rescan. -------------------------------------------------------------------------------- Copyright 1998-2008 Product support : Send virus sample to F-Secure

Kaths you have been infected by the antivirus xp virus this is a very nasty one and takes several steps to clean it, you will need to get these 3 programs and run each of them do not stop with one if it seems better do all of them. If you find you are not able to go to these sites to download the programs that means you have a more aggressive type and you will need to come back here and tell me that then I can lead you to another forum where we can help you with that clean up. for now go ahead and get these programs and run them they are all free. ATF-Cleaner.exe be sure you follow the directions as they apply to each type of browser you have. SUPERAntiSpyware Free Edition install it hit the update button tell it to scan your entire drive and allow it to clean anything it finds. Malwarebytes' Anti-Malware Please download Malwarebytes' Anti-Malware to your desktop. * Double-click mbam-setup.exe and follow the prompts to install the program. * At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform full scan, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be found here: C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt when you are done let me know how it is doing then we can go from there. Here is info on your infection. http://www.theregister.co.uk/2008/08/22/anatomy_of_a_hack/print.html