Return to the Computer Help Forum | Post a Follow-Up

USB Ports - Only One Working

Posted by suzieque (My Page) on
Tue, Feb 4, 14 at 7:53

This is probably a "stupid user" question.

I have a MacBook Pro. I need to use a mouse (yes, I still use an external mouse vs the touch pad) and also headphones (for work calls). Only one of the USB ports seems to work, so I can either have my headphones on and struggle with the touchpad, or use the mouse and have everyone complain about feedback.

It is a brand new machine. Any ideas how I can activate both?


Follow-Up Postings:

RE: USB Ports - Only One Working

A brand new machine should be under warranty. Can't you return it?

Or call Apple support?

Or go to an Apple store and be helped by a Genius ?

RE: USB Ports - Only One Working

Of course I could. Before going that route I thought I'd start by asking the geniuses here.

RE: USB Ports - Only One Working

That happened to me on my PC desktop. I had a port which either didn't work at all or occasionally worked but would stop and start. I was still under warranty with Dell and they wound up sending someone out who said the port was no good. I remember he had to take the machine apart to put in a new usb.

This was a few years ago but I remember being surprised how much work he had to do to replace one usb port. I could be wrong, but I recall the motherboard being involved. The work was done at my house.

I would call Apple, it isn't an easy fix.


RE: USB Ports - Only One Working

Thank you, Jane!

 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!

Return to the Computer Help Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.

Learn more about in-text links on this page here