No, if he can't get what you want and is willing to give you a refund, take it and buy what you want elsewhere. This is business, nothing more.

Oldhousegal, I am in Portland, Ore! I haven't gotten the soapstone yet -- just ordered it on Monday. They told me it will take 2-3 days to leave the warehouse, and then another 5-10 days of transit. Our cabinets will be here in 2 weeks, so I was holding off on getting the soapstone until we had an ETA on the cabinets so that we didn't have too much construction stuff clogging up our staging area (the garage). I will post pics once the stone comes, though! I ordered 4 slabs of Barocca. I was also told by several places that soapstone was not readily available in Portland, but you can find it at Pentel (on NW Yeon). You can visit their warehouse and see the slabs in person -- the slabs are beautiful, but they only have one variety. The frustrating thing is that Pentel only works with fabricators, so they will give you a list of fabricators, but won't tell you how much a slab costs! Annoying. Our contractor has an account through CFM, who is one of the fabricators on the list at Pentel, so we asked them for a quote -- they said it was going to be $4,700 for the soapstone, including installation. Ordering from Texiera and getting my carpenters (who I love) to cut and install will cost about half of that. So far I have been pretty impressed with Texiera. They have been very responsive to my emails, and phone calls. The sample pack that I ordered arrived within a few days, and they were happy to answer all of my questions. I ordered my slabs, but could not find a way to order the tinted epoxy w/o ordering the entire DIY kit (my carpenters have the necessary blades already), so I emailed them -- they got back to me within 10 minutes and added just the epoxy to my order.

Here is an often ignored, yet very important part of the window/door installation process: Carefully inspect the product for defects/correct size/correct style BEFORE allowing the product to be installed. If there are any questions as to quality, DO NOT allow the product to be installed. The previous posters are all correct, one can 'almost' always find a legitimate problem with installation. If there is an obvious issue from the beginning, there is no reason for the manufacturer to even consider paying to reinstall something that should not have been installed to begin with.

FWIW, I would make sure you can get Miele service. I have had trouble with non-Miele service. As a matter of fact the last time I had it serviced, our local service provider (Yale) said my DW was not worth fixing and that I should get a new one -- and went so far as to recommend Bosch! I called Miele and they arranged for their own service team to come out. They assured me it was fixable -- for a price of course. The biggest problem with Miele service in our area is that it takes forever to schedule them and then if they have to come back you have to go through the whole scheduling loop again. I will say the technicians are good at walking you through simple fixes over the phone. However, if I didn't love the way my DW cleaned, I would think about another brand. Over the 8 years, I have had several repairs on a DW that was supposed to last 15 years. It is a bit frustrating. In fact, I am waiting for service to come out again for an issue -- due to vacation and their schedule it has taken a month to schedule. I could have had a local guy right away, but for me it is worth waiting. Again, I do love the way my Miele cleans -- it is the best DW in terms of cleaning that I have ever had -- but if I am honest -- economically I probably could have bought two or more DW with the amount of $$ I have spent on repairs and service calls. That being said, if I had to do it again, I probably still would by the Miele, because it really does clean well.