Hi folks, Just wanted to stop by and assure you that we are working on these issues. Last week, we launched a new registration tool and there are still some bugs that are being ironed out. I know that it's frustrating and upsetting when things don't work as they should -- I really do feel your pain. Unfortunately, some of these bugs are difficult to recreate because they vary from member to member. What would be enormously helpful would be for you to contact us directly and detail what your issues are. Including information such as a step-by-step overview of your login process, where you are seeing issues, the error messages you are getting and anything else that might have differed from any previous login experiences. Many of you have probably already done this, but please make sure you check your browser settings and make sure that you have cookies enabled. If you would send this information to our contact link below, that would be extremely helpful. If you have specific questions or need something else, you are welcome to email us at the link below or contact me directly at any time -- my email is listed on my profile page. Thank you for your continued patience and support. Best regards, Tamara Amey GardenWeb Community Manager Here is a link that might be useful: Email Us

dnt1 said" john g you have gotten yourself stuck on the wrong area with your business. You have to show people something besides good work and here it is. People dont care how much you know until they know how much you care. Customer service good listening skills and lots of empathy man, now get on it and get that business growing as it should." Well if it was really only that easy. I repaired a Jeep Cherokee that had bounced around between 5 shops/techs. The problem surfaced alledgedly right after a major transmission replacement. The symptom was a surging/high idle speed, missfire/cutout when driving. The AC was inoperative, the clutch would not engage. The customer had already tried adding refrigerant with sealer himself, without gages. Plus the 4WD display was blank. The soultion was the computer had failed, but before the computer could be replaced, every possible reason that something on the car could be causing the computers microprocessor to continually reset had to be explored, and proven to NOT exist. Plus I also had to be sure that something else on the data bus on the car was not causing the reset to occur. There are no training manuals anywhere, nor is there service information/repair manuals written at this level. Guys like me are totally on our own with this stuff, and we often spend two times as much time studying the system at home to make each diagnostic move faster, and in analyzing the results to make sure we haven't overlooked something which would result in a customer potentially buying a part they do not need. I had well over eight hours time in this car, and ultimately billed three. The result had everything working, and I did notice some belt squeal, it was a newer, and properly tightened (within tension specs) serpentine belt. Now do you think this guy appreciated what I did? I did not sell any unneeded parts or service and I even cut him a significant break on the real amount of time required to do that. For my trouble I can tell you that I have 80% of the fuel injection wiring diagram memorized for a 97 Jeep Grand Cherokee. That's how close I had to study this system to be positive I was making the correct call. He went out to the Jeep after paying his bill, five minutes later he came back in and wanted me to go outside and hear something. He was concerned about the belt "chirping" when the AC was turned on. He was complaining that it did not do it before, well of course it didn't, the AC had not worked in the month and a half they had been fighting this. I told him shut the engine off, and went inside and got my laptop, and my belt tension gage. I showed him the spec, then I measured the tension on the belt and showed him it was in spec. The I showed him how the belt that was on the Jeep was one of the discount aftermarket replacement ones, that does not actually fit the pulleys correctly. He still insisted that I do something, and at that point I said fine, I'll take it to the maximum tension allowed on the spec, for a fee. At that point he balked, and said it's not adjustable, it has a spring tensioner, which I really got a laugh out of, because I asked him to show it to me. Then I showed him how the belt adjusted with the idler that is just below and inside of the power steering pump. I then asked him, who put this belt on? He said it was another shop he had dealt with recently, and I asked him why not go back to them and have them deal with it? His reply? Because he didn't pay them for it. I didn't press him for details at this point, but one way or another he managed to coerce them into doing it for free, or flat out managed to rip them off somehow. In the end, he paid me to adjust the belt. I refused to touch the rest of the AC system at all, because the sealers that he added have the potential of damaging my AC recovery/recharge equipment, and I'm not ready to have to spend another $4,000 on a new one. I also told him to the best that I could be sure, the transmission shop had nothing to do with the failure of the computer. Three days later the transmission shop involved called me up. He had not seen this guy and was glad that I had straightened his Jeep out. He was having trouble with a Ford tranny he had rebuilt and needed me to help him figure out what was wrong. He had one dissapointing thing to say. No matter what the outcome was, this guy with the Jeep would bad mouth me about fixing his car. It's just the way the guy is..........

Hi jean001, If your machine is still slow, when you get time post a Hijackthis log and I will look at it for you. It could prove to be very beneficial here are instructions, Click Here to download HJTInstall.exe Download the one on the left Version 2.0.3 (Beta) Save HJTInstall.exe to your desktop. Doubleclick on the HJTInstall.exe icon on your desktop. By default it will install to C:\Program Files\Trend Click on Install. It will create a HijackThis icon on the desktop. Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad. Click on "Edit > Select All" then click on "Edit > Copy" and Paste the entire contents of the log into your next post. DO NOT use the AnalyzeThis button, its findings are dangerous if misinterpreted. DO NOT have Hijackthis fix anything yet. Most of what HJT lists will be harmless or even required by your Operating System.

Hi, Mikie. I didn't realize I could go to the Java control panel. There was a selection for temporary internet files - with a warning that only advanced users should delete files or modify settings. But I clicked "view" anyway to take a look. It brought up a box with a heading that said Java Cache Viewer. But all five selections from the drop down menu - starting with applications - brought up an empty box. And the top of the box said installed size 0.0kb and Cached size 0.0KB. So there didn't seem to be anything to clear or delete. The other option from the java control panel under temporary internet files, is settings. When I click settings, it brings up a box that says temporary file settings - and an option to hit delete. But I got scared to hit delete after the warning. Is that the spot in the control panel that you suggest I do delete? Should I select "delete files?" ------------------------ So next I looked for a shortcut - and don't have one on the desktop. But I had one in the start menu. I clicked on it, hit properties and it brought up several Secunia files. When I moused over them they were all dated October 2011. So clearly my last install yesterday - which indicated that it was removing earlier versions - did not remove this version. Even the one in the system tray - when I click 'about" it also dates this as October, 2011. When I right click and select open (for the Secunia PSI file), it opens the box for a moment - but then the box disappears). Anybody know if 2.0.0.4003 is the latest version? When I look at the Secunia file I downloaded yesterday, it says version 2.0.0.4003 - and is dated may 8, 2012. I'm thinking I should go back to the properties and select uninstall. Should I uninstall? I thought I had uninstalled when I clicked yesterday's download - and it prompted me to first select that it uninstall previous versions. (By the way, I had previously in the fall, tried removing the Secunia program with add/remove programs - and redownloaded, but that didn't work.) So is it possible that I still have a bad version from Oct. 2011 - that's preventing successful downloads? and isn't uninstalling? Help. I count on Secunia to keep my programs up to date - and now I can't run the online or psi version. Thanks. Lynn.