I used LL out of Albany/Schenectady NY and was very satisfied with the service and the product. My builder also complimented the quality of the hardwood flooring after putting down approx 1500 SF. I have read previous posts citing complaints and I think it boils down to the integrity of the individual franchise owner.

My daughter and SIL purchased flooring from LL and is very pleased with their flooring.
They ordered online. I went to get the flooring for them at a store near me as they do not have a store close by. It appears the prices online can be less than the store prices. I did receive a comment from the clerk as to the price that was paid for the flooring. The clerk stated everything online is less expensive. It was a much better price than the store offered.
Just wanted you to know that you might want to check the online prices and then pick up flooring at a store close by.

We just put down about 1,000 SF of hardwoods and went to our local LL store first. They had lots of woods to choose from, but IMO, the less expensive woods were not terribly appealing -- very thin, very short, lots of color variation. I kept going back to their web site, to their brochures, and to the store trying to make something work -- but all of their lowest prices were actually for manufacturer's seconds. Look for the asterisks and small print.

After days of research, I ended up ordering from Hosking Hardwoods online, and was very, very pleased with the quality of the wood, the service, and the price. IMO, a much better product and value than LL.

Here's a link to the Flooring Forum and a long discussion on the merits of buying online, including a detailed post of my experiences...

Here is a link that might be useful: Buying Online thread