We then purchased a different ring. When the package arrived, the ring box was EMPTY. We called, they said they would send us a form to sign and once we returned the form we would be sent the ring. Then we waited, when no new package arrived I called jtv customer service and was told our claim was denied and we would not be getting a refund or the ring. I was livid of course and within 5 minutes we had a different customer service rep on the phone who said it had all been a mistake, and that we would be getting a refund. Didn't want a refund, just wanted the ring, but refund was better than nothing. This time they also refunded the shipping charges.

I haven't decided if I will reorder the ring I want, but if I do, I am going to wait until AFTER it arrives to complain about not being refunded the shipping charges for the 1st item returned. They have some crappy customer service over there!

I have always found the gem business hard to understand, specially with diamonds it's hard for consumer to know what to look for , I prefer dealing with a store that's been in business for a long time.