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grannabelle

Weber S-470 Gas Grill with smoker

grannabelle
12 years ago

we recently got the weber S-470 that comes with a smoker box - this, for us, was one of the appealing things about this model and we had read a good review of the smoker....we have now used it 3 times...every time billows of wonderful smelling smoke come out of the right side of the grill where the smoker is located...when we lift the lid there is no smoke in the cavity of the grill and the food has no smoke flavoring at all...calls to weber (who are known for their customer service) have not led anywhere. Has anyone had this experience?...or does anyone have any suggestions?

thanks

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