Return to the Cooking Outdoors Forum | Post a Follow-Up

 o
Grill repair in Ct

Posted by ctkathy (My Page) on
Tue, Jul 4, 06 at 11:25

I have an Altima 38" grill that is 5 years old. Starting last summer I have made contact with the company to have various parts replaced--parts that are rusting or wires that are deteriorating.

Continually they send me the wrong size, wrong part, take weeks to ship parts, etc. The company, Sure Heat Manufacturing, is based in Georgia and at present there is no local (near Hartford, CT) company who sells/services this brand; although Dean Stove shows on their website as a dealer, it no longer is. I have conversations weekly (at least) with their customer service department about my parts situation.

Surely the parts I need are not unique to this particular grill. Doesn't every grill use ignitor wires, need flexible metal tubing, ignitors, etc? Does anyone know of a store who might have someone to service my grill? I am getting desperate.


Follow-Up Postings:

 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!


Return to the Cooking Outdoors Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.


Learn more about in-text links on this page here