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mytb72

mislabelled Baker's and Chefs grill from Sam's

mytb72
21 years ago

I recently bought the Baker's and Chefs grill at Sam's

with the so call advertisement "updated design" and porcelain coated cast-iron.

What i got is cast-iron grid instead of what was stated on the box.

You can also see the specs online @ www.samsclub.com.

Is that considered as false advertisement?

I spoke with Grand Hall customer service manager.

They respond that the porcelain coated cast-iron grid was

discontinued since Jan 2002. They don't plan to

order any more from their supplier unless there is

a "high demand". Funny I asked, "What is your

definition of 'high demand'?". Their response,

about 250 or more complaints. Sam's supervisor hasn't

return my call yet on the mis-labelling.

Hmmm, if I wait until they have enough complaints,

they may send me one. With all the bad rap I've been

hearing about Bakers & Chefs, they will probally sell about

100 grills a year. Assuming 100% complaints, I'll get my

porcelain coated grid in 2 1/2 years!!!

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