Sneaky.

Anyways, my suspicions were aroused.

I entered "efaucets complaints" in Google and discovered lots of customer complaints. Serious customer complaints.

I wonder if the credit card processor is making them include a bond now.

Needless to say, I am not ordering from efaucets.com.

I am giving a local person a chance to bid my job.

I am prepared to pay more, and sales tax. Will gladly do so. No money is saved to buy from a company like efaucets.com that does not stand behind what they do.

If only we'd been so lucky with the contractor, the flooring guy, and the tile guy.....

I have made several purchases for my remodel from efaucets. I would say that overall my experience is positive - everything arrived reasonably quickly with nothing broken (I was a little nervous about the toilet, since I didn't stupidly didn't open the boxes until 6 months after it was delivered). However, I have a few caveats:

I find the bond thing that plumeria mentions a little annoying.

I just had a fixture arrive in the wrong finish. Not a huge problem BUT it has been a little bit of a pain getting it fixed. I tried sending an email and doing a live chat to get a resolution but was told to call. The live chat representative was not good at answering my question directly, which was a little frustrating. More frustrating was the hold time when calling - 12 minutes the first time before I hung up, then 57 minutes the second time (hung up again), then finally about 6 minutes when someone answered. The rep who finally answered was courteous and helpful, though. This call was just yesterday so I don't yet have a resolution.

My post disappeared about these guys and my experience with a sink from them. Please read there policies for returns and shipments BEFORE buying. It's one of those things, buying on the internet is great when it goes well but, can be a nightmare when it goes bad. In my case I'm out $1000 for a Shaw sink and have no recourse because it was broken when we got it but we didn't open it and let the shipper leave it in our garage. 3 months later, opened it up and it was unusable. Tried to get an exchange or refund, no luck. It was their policy, that if you sign for something sent truck freight it's yours. Since they aren't authorized to sell the Shaw product I bought, the manufacturer can't help either. I filed a complaint with the BBB of WI and someone else sent me to a board (link above) that had a ton of complaints especially about refunds when exchanging.

Just be careful if you purchase from efaucets.com, as you can see they also have several other internet companies too.

http://www.bbb.org/wisconsin/business-reviews/internet-shopping/eimpro vement-com-llc-in-racine-wi-44022465/

We ordered our bathtub from Vintage tubs who had great customer service, but the order got totally messed up.

someone in a post above said that ordering online is great if everything goes perfectly, but not great if things don't go perfectly. I second that! I think we got lucky with efaucets and the experience could have turned out completely differently.

Another area that I found with these web store fronts not just efaucets for home products is that they don't ship right away even though they say they do. One of my light fixtures took months to come from one company which was okay. But, when I needed a valve for my shower fixture I bought off the internet and it said it was in stock and I paid for overnight shipping, I was told that they didn't process orders for 48 hours or more. That's not overnight now is it. At least not along the lines of ordering from a Pottery Barn or someone like that. I had to order and cancel and call 3 different places to get it. In the end, it took like 10 days to get the valve.

We all just need to be careful, read the fine print and err on the side of caution. In some cases many cases you can save a lot of money on the internet. You can also save the cost of time spent, time running around shopping (which I hate) so for me buying online is really more about convenience. It makes me crazy when certain things are only available in a showroom or dealer. But, then that's how companies protect the integrity of their products and service. I know this as I owned a business and hated it when my customers challenged me with online prices that were from shadey sources. It's all a trade off and what your tolerance for risk is.

After my experience with Efaucets, I am a lot more cautious about what I buy and who I buy it from online. I definitely will never by from efaucets.com ever again after the sink issue. That's my opinion though.

I like their stuff big time.

After DAYS and NUMEROUS calls and given the run-around on the 2 missing items, the woman who said she'll look into it decided to cut a major attitude and had the audacity to accuse us of never having ordered or even paid for the 2 items when we have a copy of confirmation receipt and credit card statement.

Besides having wasted my time and having to acquire the missing parts from elsewhere, I now have the added headaches of trying to recover the money that eFaucets technically STOLE from us AND a renovation contractor who can't extend his schedule due to this delay.

I hope enough people read these reviews to put these PETTY CRIMINALS out of business!