Tell them there will be no payments for anything until the tile is right. Last chance.

Yeah that's what were we gonna do anyway but we may decide to go with a different contractor completely.

Problem is going with another crew you will probably be out the money you paid them. I doubt they give you anything back, so be prepared to take them to court to attempt to get your money.

so here's what the contractor said:

"I am really sorry for everything that happened. After talking to Carlos we see two options here to try to resolve this issue:
1- Leave the bathroom the way it is and we will not collect the remaining balance
2- The other option will be for you to buy the material, but then discount it from the remaining balance. We will remove the title and re-install it. This will take 3 days to be completed."

we told them fine, just leave it the way it is but to at least reimburse us for the cost of the tile so we can get another contractor or do it ourselves.

And they said what to your option?

No answer from them yet...they're avoiding my calls!

Here is but one example of the awful job they did.

this is 2x4" tile

It looks like an example of TWI: tiling while intoxicated....

There is really no difference between a thief who tries to swindle you out of your money and a contractor who does work like that. This is what I would do. If you are a member, I would let your tile guy know that you are going to be writing and posting a review on Angie's list. Then if he doesn't respond, post the review and include your pictures. I believe that Angie's list will do some mediation also to try to get you some satisfaction.

Never mind, but in my opinion AL won't help at all. Find out if he is even a licensed and insured contractor because my bet he is not. He or you did pull permits right, you can try reporting him to your municipality or permits office. He has insurance right, threaten to call them maybe

This post was edited by millworkman on Thu, Jul 3, 14 at 13:04

They were licensed and insured...just ran a sloppy business.
They ended up writing us a check for our tile cost. So now we're probably going to do the job ourselves! Family project time:)