I feel for ya & I also know what you're going through! I have really horrible, rude, loud, obnoxious, idiotic upstairs neighbors myself! I have lived here for almost 6 years & have never had much trouble with my neighbors before. Then the moron in the office moves in these pigs above me. They have kids who run, stomp, pound & bang on the walls & ceilings & scream at all hours of the night & day with no consequences. The adults are just as bad. Right now, I am sitting here listening to their little party they got going on up there. Loud talking, shouting, banging on my ceiling, obnoxious laughter. And it's 2 am! This kind of thing goes on 24 hours a day, 7 days a week, but the lady in the office won't do anything about it! She also refuses to move them to a bottom floor apartment where they should have been in the first place! People like that have no business living in a top floor apartment so they can keep their neighbors awake! I have also called the cops but it never helps. The cops can't really do much but tell them to quiet down. Then as soon as the police leave, it starts up again. I'm trying to find a different place to move right now, but there's nothing available. I search every single day, so hopefully something will open up soon. I can't deal with this anymore.
About your problem, I would keep bugging the manager about moving you. Tell him/her that you are not making a lot of noise, but your upstairs neighbor keeps banging on your ceilings & stomping around. Say you would prefer a different unit, preferably top floor. If the manager won't do this, then tell him/her about all of the noise & ask him/her to speak to this tenant. If the manager refuses, then you may have to start calling the police on your neighbor. But use that as a last resort! Your neighbors may retaliate if you start calling the police, just to warn you. My neighbors pound & bang on my ceilings all the time, & when I get fed up & bang on the ceiling with a broom handle to shut them up, then they pound back twice as hard! Sounds like you have the same type of neighbor above you. They can dish it out but can't take it. I do hope your problem gets taken care of soon. It's complete hell to have to live with swine like this. Good luck!

Has managment contacted you yet about moving to another unit? You might be put on a list (my parent's currently are).

Did managment say anything about talking to the loud neighbor? Are they going to get in touch with them?

All I can suggest (for now) is keep track of the noise. Also: I know the noise can get to one. Banging on the ceiling isn't a good idea. You want to have the "upper hand" so to speak in this problem. But don't get me wrong (and thegrinch) I've been in your shoes. I too have had my moments were I want to unleash hell on that ceiling. Just try to stay calm and keep us posted.

"They can dish it out but can't take it."-Haha..so true