The address of "The Meadows" is 1000 Escalon Ave., Sunnyvale, CA 94086

Three horrible things happened in my short stay since last Mid June.

1. They promised that the construction of pool ended in Sep08, we felt it
was not too long after we moved in so we signed the lease and moved in in
Mid June. However, the constriction was not finished until early Dec08.
Our apartment is close to the pool, and the drilling noise got me a bad
bad headache.
I complained with office manager, she didn't apologize at all, and also
said they didn't have control on the length of the construction and they
would have more constructions, which they didn't mentioned before we signed
the lease. She also didn't allow us to move out early without penalty.

2. In Sep08, I found a huge nail embed in the bottom of the concrete door
frame, tip up. I was very scared, because I have a 13-month old baby, who
was just learning walking. What if she stepped on the nail?! What if she
fell onto the nail?! Even us could step on it sometimes.
However, when I talked to the office manager, she looked so calm, and again
without any apology, she said it was our responsibility to watch the baby
to make sure she wouldn't step onto the nail and it's our responsibility
to make sure her safety before the problem has been fixed.

3. Early this morning (2/5/2009) at 1:42am, I specially checked time because
I was extremely angry when this accident happened! My husband went to
restroom around that time, and right after he entered the restroom and turned
on the light, I heard a "bong" sound, and ran out to check, I found thousands
of pieces of broken glass on the floor in front of the bedroom door. The
glass was the cover of the light on the ceiling of the hall way (my husband
didn't turn this light on). If my husband was 2 sounds later, this would
break his head. It's very hard to clean the floor completely since the tiny
pieces are everywhere!
Again, I went to office this morning even though it's useless, I have to
let them know we didn't break their property, we are victims, and my husband
was almost hurt. But Yes, it was useless!!! The manager was still very cold
with such horrible thing happened in the Mid-Night in my home! She even
suspected us, she said, "This never happened before". Of course, no apology
at all!!!

We have been living in many other apartments in other states, but this is
the first time I met so many troubles in an apartment in such a short time,
and this is the worst lease office I've ever seen that is so cold blooded
to its renters.

1) The owners poured money into a new pool for the benefit of the residents (it looks nice from the air, see the view link below). Instead of being finished at the end of September, it was finished at the beginning of December. That amount of delay is hardly unusual for a project like this. You knew about this construction before you moved in, and the work was done within a reasonable time.

2) A nail was sticking up from the floor, somewhere not too obvious or you would have noticed it before. So? Hammer it down or cut it off, and if you can't do it yourself just keep the baby away from it for a couple of days before the management can fix it. Not a big deal.

3) A light fixture broke. Odd how things like that just "break on their own" around tenants, but rarely in your own home. Still, no big deal. If you are so terrified about broken glass, make sure all of your cups and plates are made out of plastic too.

In the real world, sometimes things break, and sometimes repairs take longer (and cost more) than expected. It is not surprising that the office seems a bit unfriendly, as you appear to be a hysterical drama queen.