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Blue Star oven failure

Posted by jojo40 (My Page) on
Fri, Dec 26, 08 at 16:45

Helpppp.

After years of overall satisfaction, I'm in despair. Two big holidays have passed with no functioning oven on our 4-year old RCS30. Three visits from the local approved retailer-service company in Kingston NY have failed to correct or even diagnose the problem. Is it the valve or the igniter or both? Both have been sequentially replaced but the oven doesn't cook (broiler does). After the first repair visit, the oven went on then failed in the midst of baking my Thanksgiving pies. (We went out and bought a turkey fryer!)

Nearly $400 in service calls later, the tech returned, practically dismantled the stove, tested every electrical connection but could not figure out the problem. Fortunately (oh me of little faith) I hadn't planned on a Christmas goose and I cooked a paella on the Tuscan Grill in our fireplace.

Any suggestions from all you BS fans out there? Obviously, we're not asking for warranty repair, just a functioning oven. My husband (who made the original choice) is threatening to throw it out and get a Sears stove which would cost less than our useless service calls. Are the service techs just dopes?

Frustrated in NY.


Follow-Up Postings:

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RE: Blue Star oven failure

Have you called Bluestar directly to tell them the service vendor has not been satisfactory? They may be able to, and likely will, arrange for a different service rep who can provide real assistance.


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RE: Blue Star oven failure

I was close to purchasing a Bluestar mostly because I want the experience of cooking over their legendary top burners.

But stories like jojo40's push me in the direction of going with Capital-Cooking's new great "Precision Line." HMMMM -- decisions decisions.

Hope you can work this out satifactorily JoJO. Everyone seems to love their Bluestar except that there appears to be a few lemons and a few incompetent service people out there.

I agree that you should talk to Bluestar directly. And please let us know how it goes.

Best Wishes for the New Year


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RE: Blue Star oven failure

These ovens are simple, so it must be the repair people. The ignitor is really a 'glow plug'- it runs off house electricity. It takes a minute or two to get hot-before it allows the gas to flow. And if you remove your racks and lift out your oven floor, you can see if the plug gets red. Once red, the gas should flow to the burners and light up. If the glow plug is red (give it two minutes)but the gas doesn't come on, it's the thermopile- basically a wire and sensor that 'allows' the gas to go to the burner by opening a solenoid valve or relay switch. If the glow plug gets red but the burner doesn't light, this is the problem. Sometimes it's as simple as moving the sensor closer to the glow plug.

As the oven heats up, there is another sensor/thermostat, that is controlled by the knob to cycle the flow of gas on and off to keep an approximate temp in the oven . This regulates the temperature. And I 'think' it works by cutting the electricity to the glow plug.

Now I have never worked on my Bluestar oven, but I have replaced thermocouples on old Wedgewoods, and worked on many old gas furnaces that work similarly.(except they have pilots). But I put new controls and thermostats in them.

From what you said, I think it's the thermopile. (Also called a thermocouple)or the solenoid valve it controls. Otherwise you would have heat. When the oven worked once and shut off - it would have been interesting to see if the glow plug got red again-if it didn't, then the thermostat was bad, but if the glow plug went red but the burner didn't go back on, it's the thermopile.

If the glow plug doesn't get red hot, then it's the glow plug, but like I said, you can see that if you lift out the oven floor.


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RE: Blue Star oven failure

Call the factory evidentally Earl B Fieden can't figure out what to look for.


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RE: Blue Star oven failure

Thanks everyone for the advice. Alex, the ignitor did NOT go back on after the oven failed after the first repair visit. So it sounds like the problem's in the simple thermocouple mechanism? (Simple? As Sr. Wences used to say, "Easy for you, difficult for me." And I was the only girl in my highschool physics course, plus I made our family stereo from a kit back in the days !!! So I should be able to follow this.)

I'm going to try to contact the factory but my husband has had a really hard time getting a callback. I'll let you know if I have better luck.


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RE: Blue Star oven failure

Does the glow plug go on when the oven is first turned on? If so, you can eliminate the glow plug. If the gas never flows, it's the thermocouple. If it repeatedly starts up, but the glow plug does NOT go back on after the oven cycles off, it's the thermostat.


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RE: Blue Star oven failure

The bluestar range is so easy to work on i don't understand why you are still having problems, it could be the retailers service guy is not 100% sure of what to do.

I have emailed Matt at bluestar your first post for his input.

If you send me an email or call me over the weekend i will have Matt call you on Monday. Unfortunately i am not allowed to post my email address or business name, but i am sure someone else will help us out in that department.

You and your husband can rest assured your problem is 100% fixable, you just need the right part or the right guy, both of which Bluestar can provide.


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RE: Blue Star oven failure

Alex: How can I get that info to you?

Just for the record, here is the sequence as I perceived it (I don't have all the details).

1. Mid-November: Oven stopped working. We called repair guys who checked it out then eventually came back with parts, I believe replaced ignitor and oven seemed to work. (I was at work at the time.)

2. Day before Thanksgiving I put a cheesepie in the oven and halfway thru the baking realized that it had come to a halt; nothing was happening. Tried to restart, even let it cool off completely and tried again. No luck. Called the dealer, confirmed that broiler worked, glow plug didn't light.

3. Waited weeks. After new ignitor arrived they returned the day before Xmas (having been told by Matt? that the problem might also be wiring.) Fiddled for an hour, but the new ignitor wouldn't work. Now think it might be valve but didn't have the right one to swap out. They hope to learn more on Monday. Meanwhile my husband has exploded with both dealer (Guadalupe, why do you conclude it's Feiden?) and on Matt's voicemail. I don't want to blame the wrong party here, but this is ridiculous.


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RE: Blue Star oven failure

Jojo, I don't think you need to get any info to me. You can see for yourself if you remove the floor of the oven as I mentioned several times. If the glow plug doesn't 'glow' then that is the problem. If it keeps burning out, there is a short.
In any case, for your oven to work, it starts with the glow plug, so that is the first thing to check, and it's easy to see whether it's working. There are also easy methods for the service people to see if a new glow plug works before it goes back into the oven.

The problem is with the service people. They don't know what they are doing.


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RE: Blue Star oven failure

Trevor: I'm not sure how to reach you.

Alex: I thought I indicated that the new glow plug doesn't work. And I think the serviceguy suspected a short and tried to find it. It seems that he and Matt need to talk since I can't really say exactly what he's been checking for all these visits.

Guys: If I call Matt tomorrow will I be able to get through to find out what's going on?


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RE: Blue Star oven failure

Hi all!
You can reach Trevor at 978-232-0007.

JoJo, sorry to hear about your oven! Please let us know how you make out!

We ordered the BlueStar 60" range with 24" grill a few weeks ago from Trevor. Can't wait to get it!


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RE: Blue Star oven failure

Trevor: I'm not sure how to reach you.

Alex: I thought I indicated that the new glow plug doesn't work. And I think the serviceguy suspected a short and tried to find it. It seems that he and Matt need to talk since I can't really say exactly what he's been checking for all these visits.

Guys: If I call Matt tomorrow will I be able to get through to find out what's going on?


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RE: Blue Star oven failure

Someone's repeating themselves 6 hours apart. How does that happen? Anyway if you didn't see the phone number for Trevor above, you can Google Eurostoves to get the number.


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RE: Blue Star oven failure

Sorry about the double post. I was working from a very slow old laptop which made it hard to tell that I had actually sent that message already.


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RE: Blue Star oven failure

Hi,

This is the first thread I came upon that addresses a similar problem with my BS oven. The oven temp failed then stopped working altogther. I found a cut in the wire that shorted out the system. I think it damaged one of the components in the oven.

I spoke with both John and Matt at Bluestar and they sent me all the parts I needed to replace on the oven. They were very helpful after I explained about the service people at Elkay in Brooklyn were going to gouge me $1000 to fix my oven. Elkay told me the parts were going to cost $450. It cost me $200 ordering direct from Bluestar myself. Then the repair was going to be another $500. This was after I paid them $150 to come out and look at the thing. They fixed the exact same problem two years ago for $430 total (that's both parts and labor!).

Anyway, I replaced the ignitor and still get no glow. However the broiler does turn on and work. When I turn the knob the other direction to start the oven the light on the front clicks on but I still get no oven ignition. So my question is:

If I replaced a brand new ignitor in the oven and it still won't come on is a problem with the Dual Safety Valve or the Thermostat?


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RE: Blue Star oven failure

Hi Ben,

Just to keep you up to date. Exactly two weeks after the last unsuccessful service call I have heard that our new part (a second dual safety valve) is in at our dealer and they are hoping to attempt repair again tomorrow. (If only someone in our family were courageous enough to perform these tricks ourselves!!!)

To correct my previous chronology. They replaced valve first and then the oven cut out at the first real trial. They thought it must be the ignitor, brought a new one, but couldn't test it because there was still apparently no gas flow. (They really did check a whole bunch of circuits. I witnessed that myself.)

I guess it could be the thermostat; I'll make sure they check that tomorrow when they install the new valve

Stay tuned. My husband is about to write an account of our workarounds living with no oven.


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RE: Blue Star oven failure

Hi Jojo, Don't know if you're still reading this board, but I also live in Kingston and have a Bluestar. No problems in four years. But there is another repair shop that works on Bluestars: H.L. Snyder and Son in Saugerties, 246-2431.


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RE: Blue Star oven failure

You live in Kingston area and called Elkay in NYC for service, Did you ever call Signature Marketing the distributor of Bluestar for a servier recommendation or how about the dealer you purchased from?


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RE: Blue Star oven failure

I was reading this thread and think I have a similar issue with my BS oven. My oven doesn't stay on or get to temp.
When I turn my oven knob the blue light doesn't even come on until I reach the 250 degree setting.
I removed the floor to the oven and the glow light does light, the burner ignites, the glow light shuts down, but after a couple of minutes the burner shuts off.
Waiting a few minutes, the oven cycles, and it repeats this process but never gets over 300 degrees.

It doesn't appear to be the glow light. Based on what I read in the thread, I don't think it's the thermopile. Is it the thermostat?

Thanks! I hope someone has an answer.


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RE: Blue Star oven failure

sounds like a thermostat to me. If you set it to 400 and it stays at 250, then it's the thermostat. There is an adjustment screw in the middle of the stem of the oven dial, but it may be to far off for adjusting


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