Most double ovens "share" the same "Main board", so it is unlikely the main board is bad.

Really sorry to hear about your problem, I only mention this
as I have before, (as I know it's too late for you)---but another reason to stay away from double ovens, it is a lot easier to pull out a single oven from the wall than a double oven, add to that the fact that all (even Wolf) double ovens are far more likely to fail than their single ovens.

Good luck with yours!!!

Gary

If you can do something as chac mool suggests that should help too. Too bad there isn't an easy way to get at that reset switch without pulling the ovens???

I recall, maybe it was a Dacor oven, that tripped an over temp switch, and it was assessible from inside the oven by removing a plate, as I recall.

Looking at the age of your oven, it's very possible that is a 2009 model, and some of them did have problems, as I discovered when I was searching for double ovens for Rhome,
we didn't see many problems here on GW, but I did find some problems on the AJMadison site and relayed that info to Rhome. Sorry don't know how big the problem was, and folks say Elux jumped in quickly to address the problems---perhaps a call to them, especially since you are just barely outta warranty, might help, (I hope it does)!

Anyway, Anybody that Sees this post
HOLD OFF SELF CLEANING YOUR OVENS!!!!!!, until AFTER Thanksgiving!!!

Gary

The problem is that the temperature the ovens are taken to during self-clean is close enough to the threshold of the thermal overheat protection device that they are triggered. They have to be positioned close enough to the heater element to "pop" before a runaway condition (stuck triac, thermostat, etc.) causes a fire. But a lot (read:ALL) of the electrical/electronic components going into modern appliances are imported and sometimes the cheaper examples are not capable of performing within the strictest tolerances. So the heating envelope may inadvertently overlap with the thermal cutout device during self-cleaning cycles.

The good news is that more than likely all that will have to be done to "fix" the problem is pull a cover off the back, reach in, and push a little red reset button. BUT, what I would do, when placing the service call, is tell the servicer to bring a new thermal overheat device with him or her. If the thing popped once, it will do it again. Why invite the problem back the next time you do a self-clean cycle?

All the oven makers should make the resettable thermal protection device accessible like Dacor does, I gotta give
Dacor a "Thumbs up" on that one!

It could be worse, in the KA's you have to actually replace a thermal fuse, which for many folks is NOT a DIY!

Mojavean offers good advice, it is entirely possible that the thermal protection device "tripped" at a lower temp than most of them would (Production tolerances), and as long as the ovens are out of the cabinets (a Pita, I know), but might be a good idea to replace that device.

Gary

Other issues are also the glide out racks continuously roll in and don't stay out. When I asked the first technician about this he said that they will stay out when a pan is on them with weight--not so. The non-glide out standard racks (one in each oven) tend to stick unless you pull those out perfectly straight. When I complained to the technician about this problem in September he said "yes they tend to do that and Electrolux is aware, there is no fix, just don't use those racks". BTW these ovens were installed into a brand new custom built kitchen and we have checked and rechecked; everything is plum level in the cabnet box the oven was installed in.This was 100% custom built kitcen not a assemble prefab kitchen boxes kitchen.

I have contacted Electrolux and they are waiting to hear from the technician who comes out for our 5th service call this weekend. I never even got into the issue with the racks and figured that was just something I was going to have to live with.

I also had a problem on my Electrolux Icon Pro slide in cook top that had a cast iron grate crack the first time I used the cooktop. I was told that was not a warenty item and had to purchase a replacement grate.

My experience is soooo different than what I had researched on these appliances

Deal directly with the appliance manufacturer on new appliances not the store's warrant service. Even if they say as a consumer convenience they will handle both the manufacturers and extended warrant issue.
Keep great records of everything and if you can photo copy the service mans paperwork for the repair order.
Conference call all involved parties together so you can all hear the same thing at the same time. There were some huge communication disconnects between the repair companies, Lowe's and Electrolux regarding paperwork and repair /problem and diagnostic history.

If the first resolution offered is not acceptable say so and stand firm. Initially Electrolux offered me a 3 month manufacturers warrant extension and not replacement of my defective ovens. I said no that was useless, especially since I purchased the extended protection plan.

Do not consider buying these ovens without also getting an extended service plan, but I would say that on any oven today.

In shopping for the appliances in our new kitchen we found that most of the high end appliances (Wolf, Viking, Dacor, Electrolux Icon...) were all priced the same store to store with prices set by the manufactures. We found the saving to occur in combined cost of delivery, installation and especially the cost of the extended service plans. In this we found Sears/ Home Goods to have the most expensive extended service plans on appliances and for Lowe's to have some of the least expensive service plan, especially since they have a reduced price for multiple appliance bundles on the service agreement.

With regards to the cracked cooktop grate (cracked after first time using high heat) on my Electrolux Icon Pro slide in cook top; Electrolux is sending me part of the replacement cost of the grate-- $75 of the $155 I paid for the new grate. They said I never contacted them when it broke, correct I contacted Lowe's since that is what the store said to do for all needs on my new appliances.

To be continued once the replacement ovens are installed...

To OP: I'm glad that they have stepped up to help.

Unfortunately I'm stuck with ELux and have their pro slide in cook top and we want things to match. I have asked ELux to provide a 2 year warranty on the replacement ovens and truly hope I won't need to ever use it but....if you read the posting about these ovens over the past 12 months there are some clear defects in this product.

Very sad and very expensive purchase mistake I feel.

We have the double Elux Icon ovens and they have been great. We would never run the self-clean cycle -- it's easy to clean them manually.

Billy

These ovens were my initial choice and I paused once I read this saga...and went in another direction.

How do you guys clean your ovens if you don't use the self clean? Doesn't it ruin the finish?

Cleaning chemicals DO ruin the finish of continuous-clean ovens ... which is a special porous/treated material to absorb and break-down grease & food soils at normal baking temperatures. However, far as I'm aware, continuous-clean ovens went out of popularity and were dropped from the market some while ago.

We have an E'lux dual fuel range w/double oven. After the big xmas holiday dinner, my wife utilized the self clean (no idea that it was taboo) and now the upper oven does not heat up.

Sounds like it is the safety switch or whatever that was tripped. Since it's a range, can I pull it out and reset it myself?

BUT DO NOT!!!!!! do any work, whatsover, even reaching behind it until you have turned off the circuit breaker for the range, and double checking you got the right circuit breaker (IE whole range should be "dead", no lights etc etc, More than likely there are 2 circuit breakers for the range.

If you can't find the manual or schematic or service manual, post the model number and I will see if I can find it.

Most of my appliances came with schematics so you may want to check that too.

Gary

The notion that the self cleaning feature should never be used is idiotic, once the design flaw is fixed with a heat sheild (read: washer) it works fine.

I can't overstate the value of voicing your opinion on message boards such as this one... you've purchased a very high-end appliance and have every right to expect that it work perfectly for a long time. Companies like Elux have data mining people that scour social media to protect their brand image.

Also, looking at the manual for the Wave-Touch, I see that it has 3 cleaning modes: light, medium and heavy. I don't know if there's a temperature difference among the modes. There's definitely a time difference, with the light taking 2 hours and the heavy taking 4 hours. Do you think that running it on light would be less likely to trip the thermal switch, even if the temperature is the same?

That fix was initiated into their newer models, or so claimed a post that was on GW.

I never use the self clean on mine, My goal is to keep my electric bill around $50/month, (It was $57, last month).
Ours just does not get dirty enough to self clean it, and on our older model Icon, the bottom lifts out for easy cleaning.

But to answer your question, the shorter cleaning time, the easier it is on the oven, use the one with the least time that cleans the oven to your satisfaction.

Gary

A little OT, but the reason for the apparent unevenness of the oven heating was because I wasn't allowing it to pre-heat sufficiently. When the oven reaches the set temperature and beeps, the power oscillates for several minutes. During that time, the heat in different parts of the oven can be higher or lower than the set temperature. The oscillations decrease over about 10 minutes, then stabilize. At that point, the temperatures throughout the oven should be at the set temperature. He demonstrated this by placing thermometers at different locations in the oven.

Cheryl