Return to the Appliances Forum | Post a Follow-Up

 o
I would hestiate buying thermador freezer column

Posted by chips4000 (My Page) on
Mon, Nov 26, 12 at 16:48

I have spent the past month trying to find experienced repair men to fix the ice maker - they even tried level 1 and level 2 stack bosch support groups that basically said too bad....

it took hours to get he circuit board out...

ONLY BUY Thermador Columns - if you know who is going to repair it if it breaks


Follow-Up Postings:

 o
RE: I would hestiate buying thermador freezer column

We haven't found the Thermador columns to be that hard to work on. Almost the entire unit can be worked on from the front and the control boards slide out on a pull out divider. It takes about 30-40 minutes to change a main control on these units.
The icemakers will show error codes so you know whats wrong before having to pull them.
I don't know who you had work on them but they must not have attended any of the trainings.


 o
RE: I would hestiate buying thermador freezer column

they replaced the icemaker and then the circuit board - and it is still not working. my husband always suspected the optic switch - how can you test for that?


 o
RE: I would hestiate buying thermador freezer column

Sorry you are having problems. We haven't in the 4 years we have had ours. I will say that the ice drawer has to be pushed in completely. It seems that if it is even out a fraction of an inch it won't produce ice. I always push mine in then give it an extra gentle little push to make sure it is seated.


 o
RE: I would hestiate buying thermador freezer column

It sounds like you have had parts replacers insteasd of technicians, I noticed you wrote that they tried level 1 and level 2 stack Bosch support. Since Thermador does not have this is it possible you had an A&E tech. A&E is kind of Sears techs and they use the Sears STAC as their service support instead of Thermador. I call straight to the Bosch Thermador techline and they don't have a level 1 or 2.
Anyway there is a light beam under the icemaker that flashes and you count the flashes to get the error code.

Try calling Thermador customer service and see if they have a different servicer for your area that can contact Thermadors techline. They should be able to figure out your problem pretty quick.


 o
RE: I would hestiate buying thermador freezer column

@jakvis - I had my fill of technicians and think I can fix this myself much faster than the five weeks this has been going on. I think I see the "beam-opening" just above the rocker-switch but there is no light/beam emitting from it and therefore no flashes to count, unless it only flashes when diagnositcs are run. Can you advise further?


 o
RE: I would hestiate buying thermador freezer column

HELP - are there experienced technicians in the Raleigh NC area - they have replaced ice maker, main board - they think it might be the sensor - but no one knows how to replace it -


 o
RE: I would hestiate buying thermador freezer column

To see the light flashes you need to tape the main door light switch closed and then reach back under the icemaker and push the little rocker down so you can see the light flashing. The rockers job is to block the sensing beam when the bucket is removed.


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!


Return to the Appliances Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.


Learn more about in-text links on this page here