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Unauthorized Dealers
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Posted by guadalupe (My Page) on Thu, Nov 5, 09 at 15:09
| Be aware that 2 dealers located in Brooklyn NY Appliances Connections (Apple Care) and 1 stop Camera are posting BlueStar on their web sites. According to Signature Marketing the East Coast distributor these dealers are not BlueStar authorized |
Follow-Up Postings:
RE: Unauthorized Dealers
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You can find a list of authorized dealers by going to the blue star website. HTH.
Lisa |
RE: Unauthorized Dealers
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| As a consumer, what does it mean if you buy from an unauthorized dealer? Is your warranty void? Does it mean that the dealer is selling foreign-made knockoffs, or selling 'reconditioned' BlueStars as new? |
RE: Unauthorized Dealers
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| "Grey market" has been for ages. Cameras and watches are a great pre-Internet example -- you could buy one from dozens of NYC shops that had been imported through the authorized US distributor and get a US warranty, or one that had been imported through other channels, generally intended for another country, and not get a US warranty. In general, the product was the same as that sold in the other region, and for cameras and watches, generally the worst was that the dates were in French or something. Better dealers made it clear which merchandise was gray market, and what wasn't. Most didn't, and apparently, many still fail to do so. I don't know BlueStar's policy, but most manufacturers that I know of do not provide any warranty to purchasers of grey-market goods. Grey-market goods are a gamble -- you are trusting the retailer to provide a satisfactory resolution to any problem you have, generally without the support of the manufacturer. |
RE: Unauthorized Dealers
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| sfjeff is correct although sometimes gray market goods like watches are just overstocks that distributors sell off at discounts to other retailers - they're the same item but without the manufacturer's warranty. The distributors get volume discounts by buying larger quantities from the manufactuers and the manufacturers sell more goods without officially lowering their prices which would irritate their "authorized" dealers. |
RE: Unauthorized Dealers
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| It is my understanding that any item purchased from any unauthorized dealer will not carry a warranty, nor will they supply parts should they be needed. What Bluestar and SMG (NY distributor) should do is make a purchase from one of the companies above, check the serial number and stop supplying the company who is cross selling to unauthorized dealers. Such action would protect unsuspecting customers but also authorized retailers.
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RE: Unauthorized Dealers
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I thought "1 Stop Camera" was familiar. From BBB:
* 1002 complaints filed against business
* Failure to respond to 11 complaints filed against business
* Government action(s) against business Complaints to the Bureau show a pattern of misleading and deceptive business practices. Consumers report that this firm advertises low cost and new merchandise on its website but consumers received damaged or refurbished merchandise. In addition consumers have been charged shipping insurance fees which raised the price of the item. Consumers also complained that this firm uses high pressures sales tactics when consumers call customer service. Consumers report being pressured to make additional purchases along with their original orders, and if they decline and cancel their orders they are charged an arbitrary cancellation fee. Furthermore, consumers allege customer service representatives gave false shipping dates and tracking numbers. Why you should select a dealer carefully, it seems. |
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