If you find out the problem, please post. I'm considering purchasing the freezer thanks

You didn't say which models you have but I've installed a few of these.
1. you need to see the word ice in the control display.
2. your bucket needs to be locked in place and fully pushed back.
3. most Icemakers won't produce ice until the Freezer has been running several hours. I usually tell my customers that they wont see ice until 12+ hours have passed. The Freezer need to get cold enough for ice and the icemaker needs to cycle a couple times before water gets to it.
4. the Freedoms seem to make their fastest ice production when the freezer is set for -4ºF. At least thats what their techline told me.
5. Is the water actually turned on?
6. Is the filter fully turned and locked into place? I have seen a couple units where the filter was not fully turned to lock and that shuts the water off.

I hope this helps
Jakvis

The ice bucket can seem like it's back all the way and still not trip the button that will release ice. To make sure, get dow so that the ice bucket is at eye level and look through so you can see the back wall through it. There is a horizontal switch that is triggered to let ice release. Make sure you can see it flip as you puah the bucket in. You may be able to feel the bucket lock into place too. It might seem like a second stop.

Did you get it working?

Lascatx--thanks for the additional info. Yes, I got it working. I'm not sure if it was my turning the water filter cartridge or pushing the ice bucket back--but we have ice. I'll take a look again at what you suggested with the ice bucket--just to see what you mean. I hadn't seen your post when I messed around with everything. But I'm glad to have all of these tips! Thanks so much!!

Glad you have ice. I think the drawer not being far enough back is the number one problem. It has to click into place, not just glide back, for the ice to dump. If the drawer is full or nearly, it doesn't matter so much, but when my son takes his galon water jug to band practice every day, it matters a lot by the end of the week.

Enjoy!

I purchased a freedom freezer in August. The icemaker never
worked. I had to wait for 6 weeks to get a new icemaker.
When it came the technician told me the cable for the icemaker was not hooked up to power.
There is a cable near the filter that has to plug in.
I hope this help.

My freezer column is about 5 years old - stopped making ice - changed filter and still not making ice - any ideas?

My new freezer (T24IF905SP) column doesn’t make ice even though it would make a little ice like 8 or 10 little cubs right after we power on the freezer. Now we have contacted Thermador and they are gonna send out oursourced technician to look at our Freezer. Any advice would be greatly appreciated.