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sscruffy_gw

past year viking reliability and service issues

sscruffy
9 years ago

I saw the french door double oven from Viking. I am very short so this would be a perfect option for me. However, I went to three appliance stores that sold Viking products and was told by each store to stay away from Viking because product reliability has taken a nose dive in recent years. Also, I was told that service was terrible. I did see very negative reviews online concerning ovens from a couple of years ago supporting the appliance store sale persons impressions.
However, I know that Middleby corp purchased Viking about a year and a half ago. Middleby is respected in commercial products. My question: has Middleby made improvements in the Viking products? Has customer service seen improvements over the past year. I would like to hear from anyone who purchased wall ovens from Viking this past year and if the product is operating as expected, and if there were problems what was your experience with Viking customer service
Any suggestions would be appreciated.

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