|
Mon, Oct 8, 12 at 11:58
| I posted a scenario about my Whirlpool fridge that needed a new compressor after one year's use I'll try to make this short but thought a positive ending may encourage others to become a squeaky wheel. The warranty was for one year. Because I bought it for my cabin, delivery was three weeks after purchase. I wanted Whirlpool to cover the cost of a new compressor since I felt the warranty should begin at the date I took possession. The Customer Service at Whirlpool said no, it was from date of purchase. I filed a complaint with the Better Business Bureau (first time I ever did this) and within two weeks, I got a call from Whirlpool saying they would cover the repair cost. Maybe everyone out there knows how to file a complaint and I'm the only one who never gave it a thought, but it was so easy. Just went on the BBB website and in fifteen minutes I was done. Just have every piece of info you might need before beginning and be short and factual. Yippee! Thank you Whirlpool. |
Follow-Up Postings:
Post a Follow-UpPlease Note: Only registered members are able to post messages to this forum. If you are a member, please log in. If you aren't yet a member, join now!
Return to the Appliances Forum
Instructions
- You must be a registered member and logged in to post messages on our forums.
- Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review the contents and make changes.
- After posting your message, you may need to refresh the forum page in order to see it.
- It is illegal to post copyrighted material without the owner's consent.
- HTML codes are allowed in the message field only.
- No advertising is allowed in any of the forums.
- If you would like to practice posting or uploading photos, please visit our Test forum.
- If you need assistance, please Contact Us and we will be happy to help.