DON'T DO BUSINESS WITH APPLIANCES CONNECTION! Too many reasons to get into but their website states the items are "in stock and ready for delivery"... they in fact are not! Took over a month just to get a delivery date on furniture. The day they were supposed to deliver, the driver got sick and wanted to reschedule the following week. I cancelled the order. They refunded some of my money but still charged me almost $300.00 for shipping and "restocking fees" for something that was not my fault in any way!

We are an authorized dealer of ever brand we carry and we
strive to provide excellent service. Customer dissatisfaction is not the norm
for us and we apologize for and aim to correct all negative experiences that
may occur. We do not ship used or damaged items purposefully. That is not how
we conduct our business and we apologize for this uncommon inconvenience. Please
feel free to directly message us if you are still looking for help with a
product or are I need of a solution. We are always willing to help and try to
offer a positive customer experience.

Appliances Connection's response is full of falsehoods. Judging by reviews here and elsewhere, customer dissatisfaction is very much the "norm" at Appliances Connection relative to other retailers. When they ripped me off, they neither "apologize[d]" nor "aim[ed] to correct" my "negative experience." As detailed above, they stole $750 from me for "re-stocking fees" when they refused to deliver a range as agreed. I had to dispute the charge with my credit card company. After a 3-month investigation that examined, among other things, my voluminous communications with Appliances Connection's awful customer service personnel, my credit card company determined that the $750 charge was unauthorized, if not fraudulent, and reversed the charge. Appliances Connection fought it tooth and nail. This is not a business that "apologize[s] for and aim[s] to correct all negative experiences. That is not a business that is "always willing to help and try to offer a positive customer experience." That is a bunch of crooks that you should stay far, far away from.

I agree with Alex. Appliancesconnection purposely shipped me $3000 worth of damaged appliances. When I contacted customer service, I was yelled at and berated. When I filed a credit card dispute, they lied and submitted falsified documents to American Express. The reason the prices are lower is because they purchase damaged goods from the manufacturers. They are truly a scam operation out of Brooklyn posing as a legit company. They hire young impressionable adults to create this great social media image, but behind it all, it's just another Brooklyn camera store scam repackaged for 2017. They are associated with 1stopcamera.

Yesterday I ordered an appliance from AC. After completing the order I received an email asking me to sign a form concerning my credit card, and asking for a copy of the front and back of my credit card. I am suppose to email or fax this form. I have ordered many things online and have never been asked for my signature and a copy of my credit card. This made me suspicious of identity theft so I did not send the form. If someone has my signature and security code they could order anything using my info. Is this a scam??

Given the preceding, it could be. It's interesting about the connection to a camera store. There are a couple of those camera stores that are known to be legit--I even had one I had occasionally dealt with call to confirm an online order shipping to a different state, thereby catching a credit card scammer. It's also been known for decades that many of them are totally shady or downright thieves.

I recently bought an appliance for relatives from Universal-AKB in the L.A. area, but ended up using their phone sales rather than the (national) website because the folks were in their store delivery range and that meant they'd bring it inside. They sent a PDF of paperwork by e-mail that wanted a signature, but it was part of the Adobe signed form package and was just a pen font, rather than the kind of legal documents where you paste in your real signature. They ran my card and didn't require images of it [ETA--I don't remember them asking for images of it, but then remembered one could use one's phone and if I did that, rather than the scanner, I might not remember]. The images probably don't matter. They prove that the physical card is in your possession, not just the numbers, but I've never heard of online stores doing this. You can't order anything without giving them the info on your card, and few check signatures anymore. I'm rarely asked for ID at stores. Recently, I was out without a purse and I wanted to pick up a few groceries and was asked, "Okay, but do I have to trail around the store with you?" by the man with the credit cards. I said no, he could sit in the car and listen to the game. Sure enough, nobody knew or cared whose name was on the card.

You're right to protect your info, but every time you sign a receipt you give people your card number and signature. A bit less so if you sign a screen on the machine, which never looks like anyone's signature anyway. The best way to prevent credit card fraud is to be vigilant, as you're doing. I don't think it was the procedures that were the problem in this case, but the heebiejeebies weren't misplaced if the prior posts are to be believed.

Me i always read reviews first before i purchase on their store online.

Reviving an old thread to vent a little., I just had to deal with Appliance Connection Customer Service team, they wanted to charge me to replace something that arrived damaged. Not worth saving the tax and have to deal with all the hassle.

Thank God I only bought 1 appliance there. I'll just go to the local Ferguson or Best Buy to buy the rest.

I used them for price matching....nothing else. Buying from some place that only knows you from your email address is like buying lunch at a gas station.

Yeah, I have been spoiled by the likes of Amazon, Home Depot, Lowe's, etc where you can replace damaged items bought online no questions asked. My experience here has been the opposite.

I see that compact appliance dot com is still inexplicably in business - still with horrible reviews plastered all over the internet. Why on earth would ANYONE buy from such an outfit when there is such overwhelming evidence that they are major scamsters.

The trick used on me was promising a refund that never seemed to happen -- along with pretending their computer system was screwed up and sending me another refrigerator that I didn't order and didn't want. These emails telling me this other refrigerator (that I didn't order) was being shipped were fake ebay messages - I could tell by the fact that these messages were only sent to my gmail account in box, they didn't exist in my ebay account mailbox.

This all was to create confusion to try to run out the clock so I couldn't get my refund or file a dispute with my credit card co. Ive actually seen reviews where this very same nonsense was pulled on someone else. Luckily I was aware of the deadline so got my dispute claim filed with my credit card co. in the nick of time. Otherwise I would have been screwed - all in all, the weirdest transaction Ive ever experienced in my life.

Oh then somehow right in the middle of all that, my ebay account got terminated which I didn't request. By then I really didn't care - Im so done with ebay anyway - they proved totally ineffectual in resolving any of this mess.

Appliances connection sent me a lot of damaged dented Appliances. Please check BBB before buying from them. I did not check them and it’s a very unethical incompetent company. They have excessive complaints record and positive reviews are probably written by their own marketing group.

I previously wrote about Appliance connection asking for too much ID. Well they accepted my order without it, and sent me my Summit oven. The oven is damaged with a large dent on the side. They gave me a small rebate for the damage. It is a gas over so I hope it does not leak. I think they do sell dent and scratch items, but they do not tell you that.

Count me among those who had a bad experience: a strangely damaged/dented (previously installed?) ventilation hood that they wouldn't make good on once their 30 day return window expired. Expect to take your problems up with the manufacturer, so it's probably not worth the modest savings you get going with a cut-rate online appliances retailer if something happens to go wrong.

I have about ten photos showing at least a half dozen different problems with my "new" hood, but the good folks at Appliances Connection were unmoved. Here are a couple of winners:

Welcome to totally unregulated lassez faire capitalism, folks! be careful what you wish for....

Appliances Connection essentially scammed us out of hundreds of dollars. We were charged but received no services or product. We ordered a washer & dryer set to be delivered to our apartment but they called last minute to reschedule delivery dates 4-5 times. Each time the driver was “on their way” but would not be able to deliver and install the product. We had paid extra for installation. Each time we called to reschedule we asked them to make sure someone could install it and we were told that issue was corrected. It never was and it appeared they were never going to be able to make delivery. We canceled the order after we could no longer repeatedly take time off work to be home for no delivery. We were still charged “shipping costs” with no proof that anything ever shipped. This company is at best incompetent, and likely dishonest. 0/10 do not recommend.

This seems to be common practice - to run out the clock in various creative ways so that you miss the deadline for filing for a chargeback with your credit card company. Anyone foolish enough to buy from these shady outfits (you have been warned!!!) ought to be aware of those deadlines and be sure to get your complaint filed in time.

ETA: Diana have you checked with your state govt - consumer protection office. At least here in my state, they are the entity which enforces laws re: consumer protection, environmental regs, etc. so they do have some legal clout .... unlike say the Better Busines Bureau or posting a Yelp review.

That's when you contact your credit card company. If that doesn't help, you take them to court

Or file complaint with your state consumer protection office - an entity which has authority to enforce consumer protection laws. At least that's what we have here in WI.

Diana- yours sounds like typical game they play of trying to run out the clock before you file for a chargeback with your credit card company. Exactly what happened to me - except I filed in the nick of time.

Most cards have time limits for filing complaints. Something to be aware of of anyone reading this is foolish enough to go ahead and purchase from any of these shady outfits - you have been warned!

The merchant agreement typically doesn't allow the vendor to charge your credit card more than 30 days before delivery. So, if you're approaching 30 days, even if the merchant told you to expect delays, simply file a dispute. If the merchant legitimately has a valid delay, they can always as you to pay them when they're ready for you.

The absolute worst customer service and online experience of my life. BUYER BEWARE. When I purchased the item the website on 4/24/20 it said it would deliver between 4/29/20 - 5/1/20. When I hadn't heard anything about it in 3 days I called and I was told the status would update in 24 hours, it never did. When I called the next day they said it was getting ready to ship the next day 4/29/20 and I would get it in 7-10 days, I said that's not what the website said and when I pointed that out the representative got extremely rude and basically said take it or leave it. At this point I was stuck and I told that to the lady She asked me if I wanted to cancel I said no, I asked to speak to a superior she said she was a supervisor. I said I wanted what the website promised and told them I would be making a complaint about it and hung up. No sooner than I made a complaint online, my order was cancelled. When I called back to ask why the next rep said because I threatened to complain they cancelled my order. Completely unprofessional and and a true testimate on how they view customers and customer service. Their online ordering has inconsistent information, they are rude and I believe trying to defraud the public. Don't waste your time

They sent a $3000 bedroom suite that was broken and marred, but they would not take it back because I had not opened the boxes in front of the delivery drivers. Well, the drivers took off after two minutes of unloading the furniture, so how could I? Then they refused to let me return the furniture until I had been arguing with four different managers for over three weeks. To add injury on top of insult, they charged me almost $500 to take their broken garbage back!

Do NOT do business with Appliances Connection. They will not stand by their products. Pay a little more, go somewhere, anywhere else

That's when you take them to court. I would absolutely not eat those $500 for a mistake that they made. And from the sounds of it, that type of "mistake" is just part of the business model. Of course, one of the other problems with ordering online is that it is much harder to successfully sue. Easy to take a local dealer to small claims. Much harder to do so, if they are across the country.

Absolutely the worst customer service…

Absolutely the worst customer service of any company ever. From day one they lied as to when I’d get my appliances. I was told five days. It was almost a month. Then when they arrived the delivery company refused to inbox as is their policy. Left trash from his truck on my lawn and said I had until Monday to claim any damages since it was Saturday. Subsequently, we had to unbox everything only to discover both the range and refrigerator are damaged. Called in to report and was told, we will give you $75.00 off. So my brand new refrigerator has multiple dents and the inside plastic is cracked. They refuse to replace it. Refuse to do anything about it as they say it had to be noted at time or delivery. Except delivery company refused to wait, refused to unbox and stated we had until Monday to claim any damages. This company is crooked, unethical and truly has the worst customer service I’ve ever experienced. Do yourself a favor and don’t buy anything from them ever. I’ve disputed the charges with my credit card company as this is not what I purchased. I never purchased damaged appliances.

We bought an outdoor commercial kegerator for our new outdoor kitchen, and it has not been able to cool under 45 degrees (our cheap $400 indoor cools to 30 degrees but our $1600 commercial fridge has not been able to chill) We have called summit, they reply that it's within the acceptable temperature range (apparently they dont like COLD beer)...It's been 1 year that we have been shuffled back and forth from Summit to the actual Seller: Appliance Connection. Now that its been a year, the seller says it is Summit's warranty that kicks in, even though this has been going on since day 1. Both of these companies rely on the shuffling blame back and forth with neither doing anything. We asked Appliance Connection to replace unit since day 1. They sent out a repairman once that fixed a thermostat and tubing, and absolutely agreed that it should be cooler. Appliance Connection asked that we get a certified review by a Specialist to say it was not cooling properly. We called several people/plumbers/repairman, but they have no idea what the company wants from them, and they want $200 to come out and give us a written opinion, which they were unwilling to pay for. DO NOT BUY A KEGERATOR FROM EITHER OF THESE COMPANIES!!!!!!

WORTHLESS COMPANY THAT DESERVES NOTHING BUT NEGATIVE STARS! Do NOT bother to order through them! Not only did they delay my order with excuses for 4 months, they also sent a defective product! I have contacted them regarding a return or refund, and they again are only providing excuses. They are obviously not interested in satisfying their customers! I will be demanding a refund through my credit card company as they are failing to rectify anything on their end.

They have no customer service

they had me running arround in circles trying to return an new fridge and did not take it back

i spent 3 hours on hold over 3 calls and being cut off and not called back

do not use this company

Terrible customer service, I bought a $2k couch WITH warranty and when I took it out of the box one of the seats came with no legs to adjust height to balance it so it went up and down like a see saw (my 3 year old plays with it) then the arm came off that same chair.

I reported it in June, bought in May. Neither warranty nor retailer - Appliance connection has done anything to resolve the issue. I sent pictures, a guy came out then they have the audacity to say find a local place to fix it and send us the invoice. WERE IN THE MIDDLE OF A PANDEMIC NOR DO I HAVE A TRUCK AND IM DISABLED.

I mentioned all of this and to please just send a new unit because I am not going out to do that, still going back and forth they respond every 2-3 weeks when they feel like it and I have to constantly follow up. ana.b@ appliancesconnection.com and elizabeth@ appliancesconnection.com are terrible customer service – I work at one of the best customer service organizations in any industry so I have a high bar to meet but regardless the going back and forth with ME following up was not appreciate AT ALL.

Ana mentioned unit cost $300 so ill have to come out of pocket another $300 on top of the $2k that I just spend on a “NEW “ couch then she offered a discount of $150 and NOW she came with you have a 5 year warranty call them. – Simply that, no explanation no nothing. I wish I could attach the thread to show you how much back and forth we’ve been going since June.

It just boggles my mind how terrible people could be this will not be the last hear from me. I will be leaving reviews all over their site, calling higher up management and more.

Only leaving 1 star because it requires me too, I really wanted to order more things from their site but they definitely lost a customer and will lose more after I leave this review on EVERYTHING.

Appliance Connection....

Had to give one star, cant give zero.
I suspect from other reviews theres alot of damaged merchandise delivered. They are a broker and had a 3rd party deliver a frame damaged range oven, without following directions to contact me for tenant delivery. Tenants accepted it packaged, without authority, 10 minutes later i got there and frame was badly bent, called immediately, and was refused pick up. Since they removed the old range, wouldn’t come back, had to install the new one. Then AC sent me a form saying i had to pay for return, AND it couldn’t be used! Suuure!!! I spent time proving frame was bent, and weeks negotiating. They offered $150 with no additional responsibility. Had to take it because i was forced into it; these guys do NOT back up their products. Now i have to remove it and take a chance on time, energy and risk to hopefully repair it. a real mess. DO NOT USE this company! Home Depot, Lowes, RC Willey or your neighborhood dealer would have fixed or replaced in a minute! Instead, i got hardball tactics, a return agreement with onerous terms nobody else in the industry would dare inflict, tenant problems, delivery problems, a bent range, and an ongoing headache. In 40 years of real estate, never dealt with such a consumer tone deaf company. Goodby and may we never cross paths again. There are a ton of better companies to do business with, these guys are nothing but a headache; disaster waiting to happen, and probably damaged merchandise u can’t possibly resolve!
Oh, and btw, read what alerts Better Business Bureau has on these guys too!
Ed in Boulder City NV

I will never order from ApplicanceConnection again. Bad experience. A few problems:

1. They didn't refund as they promised. I ordered five appliances for my new kitchen and the total price dropped by $890 right after the order and before any appliance was shipped. They were reluctant do price match so I compromised to agree to have a refund of $500. After two months I haven't received the refund yet. Sent 6 emails and called them 3 times. The sales person didn't keep the promise and didn't reply to my email anymore.

2. After I received items, my $10K built-in fridge was missing parts and the control panel of microwave was bent, which blocked my entire remodeling project. Their customer service had no idea about the products and responded to my ticket very slowly. Eventually I had to directly worked with the manufacturer myself to get it resolved.

3. The price tag on their website is misleading. They make it look like that every item is on sale but it wasn't. They simply raised the original price and their "discounted price" is actually the original price.

Don't buy from Appliances Connection. It was a really bad experience for us!

I am sure they are a fine company if you are sent a working product and don't need to deal with them beyond a few clicks to purchase on their website. BUT if you have any issues with your product, forget about it. They have a complicated, lethargic, unprofessional communication chain for their customer service. They will promise a resolution, keep you waiting for months (yes, months) and then ultimately tell you that YOU (on your dime) can send back the faulty appliance they sent out if you want a working one.

I was sent a dryer that not only had physical damage on its side (dented side that rubs on drum) but also has some computer board issue where it shuts off up to 30 times in 1 dryer cycle. I contacted them right away, sent all sorts of documentation and created a "case". Now I have spent months chasing them, trying to get them to take care of me. I have ordered dozens of appliances online for different remodel projects and I have never had such a terrible experience.

Right now, with the appliance shortage, crap products are being sent out-- ask any local appliance dealer on their experience. Your chance of having to deal with Appliances Connection's customer service is HIGH and it is not good.

I wish I would have seen all of the above reviews on Houzz before I ordered. This company culls real reviews out and buys fake good ones. AVOID if you can!!

Same experience. Received a damaged unit. restocking fees, shipping back, wasted hours. I will lose close to $1000 while customer service slowly replies from the Jersey Shore

I ordered a dishwasher through Appliances Connection on 7/5/2021, and paid $149.99 for professional installation, as offered at the time of the order. AM Home Delivery delivered the dishwasher to my home on 8/6/2021, but refused to install the dishwasher. The delivery team said that they never install dishwashers. They also said that they deliver appliances for Appliances Connection every day. How can it be that Appliances Connection did not know AM Home Delivery would not provide the professional installation services that they charged me for? I am now unable to get a refund from Appliances Connection, until AM Home Delivery confirms that they did not install the dishwasher. AM Home Delivery has been unresponsive to my communication so far.

Call your credit card company. Internal contract negotiations between the vendor and their subs isn't your problem to

Three words: CREDIT CARD CHARGEBACK. These scamsters are profiting from the fact that a certain large percentage of yall don't know your rights as a consumer or don't care to utilize them. You might as well leave an envelope of money on your front porch and expect that someone isn't going to take it. Document everything, and If its getting to be close to the deadline for filing for a chargeback with your credit card company and you havent received complete satisfaction, then file the dang request in spite of what the latest excuse du jour is that you're hearing from the scamster. It really is as simple as that.

Although my item took much longer to come than I was told, that is not my major issue with this company. They didn't bring the color that I ordered. And then when I asked about it they said that was just the stock photo and they don't have that color, however the item number is that color I wanted and ordered. They told me I could return it at my cost, I have been fighting with them for months on this and now they are telling me it looks like the right color in the photo that I sent they won't take any responsibility. I am fighting it through the cc company but they are being difficult too. I would NEVER order from them again, they are not a good company.

Horrible experience very hard to get real info, each opportunity to do simple job —sell & delivery my appliance Epic Fail? I had a delivery of item at 6 weeks ….

*BUT NO REFRIGERATOR ON TRUCK? Trucking company had accident & swiped roof at a underpass/ 🤨 roof gone!?!
So I’m glad refrigerator not on truck.

*1 week later they located appliance I canceled order after 8 weeks NO info except vague emails.

*When I canceled order company shared “item had been picked up- oh let me check on that” 18 mins later back …no info shared, I canceled order then (Customer Representative indifferent =Rude)

Now I’ll start fight get credit back on card 3000.$

NO THANKS ….DO NOT BUY from Appliance Connection!!!!!

Thank you so much for sharing. So sorry about your awful experience with Appliance Connection!

I bought an $1,800 dishwasher on 3/19/21. They broke it when they installed it and it literally NEVER worked. We fought and fought and fought and finally got a refund on 10/26/21. They sent people out several times (weeks apart as they were "busy") and could never get it working and then had the nerve to claim it was too late to get a refund! Then they promised me a refund on BBB and STILL didn't give it to me for 2 more months. These people are scammers of the worst kind. Do not buy anything from them!

I started a kitchen renovation earlier this year and naively thought I could save a bit of money by using Appliances Connection, hoping that the tradeoff in customer service would be worth it. It was the worst decision I've ever made as a homeowner. I ordered early in the process and was told that my appliances were paid for and being held at the warehouse, and that shipping would be delayed until the date that I chose. I called two weeks before the scheduled delivery and was told that they had sold my appliances, and that they wouldn't have my items in stock for over three months. Everyone I dealt with was extremely rude and unhelpful and I ended up having to cancel most of my order and scrambled to find the appliances elsewhere. In the end I had to pay over $1,000 more from separate companies for expedited shipping, and my construction schedule was completely thrown off. There are no circumstances under which I'd ever order from this company again.

Judging by what else I'm reading in this thread, you got lucky.

Apparently, it's not a given that you'd get your money back in this situation. So, you could have been out a lot more than $1000

Their customer service is a nightmare to deal with. They offer this 5% credit after you purchase something, but good luck trying to use it. They mail you this blue credit card with appliances connection on the front and your account number. On the back, the website listed does not work. When you call the 800#, you get Comenity Bank, and when you ask for your balance, they transfer you to appliances connection customer service, who proceed to hop you from place to place. Over an hour on the phone, still have no idea what my 5% balance is. One of their reps said Well your purchase was $8,100 so it should be 5% of that. When I asked how to use it, I got immediately transferred to nowhere land. This is deliberate.

I then tried to use it for a purchase. I added an item to my cart and went into the cart on their website. Said I wanted to use my credit card, put in the number, but I see no discount on the item, it's still full price. You either pay in full or they add it to whatever credit account they have set up for you with Comenity Bank. There's no way to use that 5% credit that I can tell.

Luckily, I ordered one high-end range and hood from them and it was delivered all in good order. But I won't use them again. I've now wasted over an hour just trying to find out the balance and use a silly gift card/credit card. When you call a company and they feel kind of slimy, good chance they are. Done with this company, glad I don't have any nightmare stories to share like the ones above but I was worried the whole time.

HORRIBLE EXPERIENCE …..Do Not Purchase from Appliance Connection.

8 weeks to get refrigerator delivered / EXCEPT NO FRIG on delivery truck!!! They did locate frig after 3 days ….but no scheduled deliver followed?

They can’t communicate by phone, emails mostly form letters, phone calls easily transferred but no answers or accountability.

I canceled order after week 10, (operated said refrigerator had been “picked up” ?!? WTH)

I waited for standard time 10-14 business days NO REFUND. I called my CC company funds back in 3 days.
NO Accuses for this business ….just taking advantage of people again & again.

If after pandemic issue- How can so many appliance store provide quality customer service …But ??NOT APPLIANCE CONNECTIONS !!!

BUY LOCAL. The local places (not big box) that have survived have figured out how to compete. Often they will meet or come down in price if you can find it for lower. Even if its a few bucks extra isnt the better service worth SOMETHING?

Terrible customer service. I paid for all parts and installation. the wrong parts were provided. They said it was MY fault for opening the packaging. First, I didnt open the packaging, the installers did. Also, theres no way to know that the gas line is the wrong diameter until its taken out of the packaging. Also the customer service agent didnt even know what a gas hose was - she asked if it was for the washing machine or the dryer, then she didnt understand that 1” refers to the diameter of the hose, not the length of the hose!

Total scam company, their 5% gift card is a complete lie, they make it virtually impossible for you to get it. You'll call 20 times and get told different things ever time, this is absolutely intentional, no company is this incompetent on accident. You may get lucky and get your order no problem. If you are not lucky, many of their customers are not, you will experience some of the worst and most deceptive customer service ever. It has to be by design to make you give up. Buyer Beware here, no way i would recommend you order anything from these folks. Stick with big box places like Lowe's or HD in my opinion.

Worst experience I've ever had with online purchasing - so much so that I will never do it from HERE on OUT.... Appliancesconnection ( Brooklyn,NYC ------- IS CLEARLY A SCAMMER. ). They just stole $ 2, 336.41 in the form of a treasurers check from me/my bank for the intended purpose of buying a gas range from them. How gracious of them - they say, " shop with confidence " what a moto !

I was crushed ........... b/c I saved to purchase the item without using credit. Gave them a chance to reschedule the delivery and second time over, they did the same horrible event .... never showed up twice, didn't call me, text me, ring the door bell, send an email , leave a note on my door...... NOTHING ..... and apparently took a photo of my house ( the delivery co., that is ( YF lOGISTICS out of Cranbury, N.J. ). When I addressed this with the company the first time, they told me that the delivery people had found " no one home at 1: 50 PM "that day -Sept. 19th . for a 1 pm -5 pm window. My apartment is on the street level and there is a clear view of the street from the living room - NOT EVEN the sound of a truck or person was heard by myself and two witnesses . ( neighbors ). BUY LOCAL.

no!

On 10/31, I purchased an expandable dining room table from Appliances Connection at a price of $2,000. Subsequently, I arranged for professional assembly of the table. A few days after its arrival, on 11/22, the assembly professional and I discovered a defect in the table's extension mechanism, rendering it unusable.

Immediately, on 11/22, I notified Appliances Connection of the defect and my desire for prompt return and replacement of the table. Due to the table's significant size and weight, I stored the dismantled units in their original packaging outside my garage, explicitly informing Appliances Connection of this temporary placement on 11/22.

Despite repeated communication throughout November and December, including follow-up daily messages through their system, emphasizing the exposed, potentially weather-damaged state of the table, Appliances Connection only initiated contact with the manufacturer after a week. Further delays ensued, with the manufacturer requesting video and photographic evidence on which I promptly provided.

This unproductive exchange continued for over a month, culminating in Appliances Connection offering replacement parts instead of a full table replacement. This proposed resolution is demonstrably inadequate for a defective product delivered and rendered unusable due to a pre-existing, undisclosed malfunction.

Unable to reach a satisfactory resolution with Appliances Connection, I filed a dispute with my credit card company. Subsequently, Appliances Connection provided a shipping label, requiring me to bear the cost of returning the malfunctioning table out-of-pocket. Their stated policy, communicated only at this late stage, contradicts prior assurances and imposes an unreasonable burden on the customer in the event of a defective product.

I have challenged Appliances Connection's return policy, highlighting the impossibility of maintaining the table's original condition due to their delayed response and extended exposure to the elements as well as fixing it without any such skillset. Additionally, I refuse to incur the significant expense of shipping a heavy, damaged item when I am the victim of a defective product and its delayed resolution.

As of today, I remain in possession of the malfunctioning table and its packaging, incurring financial loss and significant inconvenience due to Appliances Connection's failure to fulfill their contractual obligations and lack of timely remedial action.

This review will be left untouched and shared on other social media channels until I receive a full refund and paid shipping label to ship the broken table back.