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| I have a Samsung French Door fridge, RF2666AERS/XAA that has an annoying problem.
Water is pooling under the Cool Select Pantry Tray and requires pulling out the tray to empty by wiping down. Also the water can be completely frozen at times requiring it to melt with a warm sponge to empty out. I attached pictures of the problem. I do not have a water supply line connected to the refrigerator. This occurs whether E.Saver function is ON or OFF. Also Power Cool or Power Freeze is not used. I keep the fridge at 36-summer and 38-winter and the freezer at 4 degrees. You actually have to extend the tray out and look underneath with a flashlight to see it. Has anyone checked or have this similar problem? It happens in all seasons ... winter through summer. I did email Samsung Support and they told me it's out of warranty by 6 months. All they would do for me is provide the name of an authorized Samsung service center. Picture provided below. http://s1226.photobucket.com/albums/ee404/congers/?action=view¤t=Sams ungFridgeWaterPooling.jpg |
Here is a link that might be useful: Samsung Fridge Water Problem
Follow-Up Postings:
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| Are there any Samsung refrigerator owners out here? |
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| My Samsung counter-depth FD fridge has been running here for about a year now, model RFG238. I don't see anything like what Conger describes. Also don't use the E Saver button, and seldom use Power Cool or Power Freeze. I've left the temperature settings at the default 38 and -2, all year. Sorry; I've got no ideas about this problem. |
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- Posted by WhiteRiverSooner (My Page) on Tue, Aug 30, 11 at 20:37
| I have the same issue. I have not tried to do anything about it yet, because my house flooded just a few months after the refer was installed. We got it out before the flood, but just put it back in this week. I probably have no warranty at this point either, as it has been several months of drying out and rebuilding. |
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| The water stain in congers' photo makes this look like a long-standing problem; perhaps it begins before warranty expires and is discovered later on. But when I looked in my RFG238 model, that area was dry and clean. WhiteRiverSooner, can you say which Samsung model you have, and how old it is? I'm not clear if the water pooling is specific to congers' model (or its vintage), or if its a more general issue. |
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- Posted by WhiteRiverSooner (My Page) on Tue, Aug 30, 11 at 23:34
| I will try to look at it tomorrow. I am not in the same place that the refrigerator is located right now. I bought the refrigerator new last summer. I know I do not have any stains like those shown, because I just cleaned it from head to toe this weekend. However, I did have water pooled under the cool select pantry, after being plugged in for just a few days, and I had noticed this before the flood. |
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| On the official Samsung Support site (Trouble Shooting Guide) they have this problem listed and am aware of it. It's listed below but with no explanation. Alot of help this is. TROUBLESHOOTING GUIDE: Answer: If water is pooling underneath your vegetable drawers, your refrigerator requires service. |
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| Yeah, that's not very clear. I'm sorry. But I wonder if you can argue that this is a known issue. Since your photo of the water stain (above) seems to indicate that this initially began during the warranty, perhaps it can be covered under warranty. Is there a way for you to escalate the request for warranty service? Failing that, I am curious what the underlying problem is here. Please let us know what happens, and what you find out. |
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- Posted by theywontgrow (My Page) on Wed, Mar 13, 13 at 14:34
| I have now developed the same issue! I am also about 6 months out of warranty. Has anyone been successful at fixing this, figuring out what the problem is?? Might this be a known issue that should allow us to get support out of warranty?? |
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