Mine is across from the cooktop so the drawer above has different utensils. I have noticed it getting warm, but not uncomfortably warm at all. I don't know if it is an insulation issue or if your drawer is working properly. Have you set a thermometer in it and even in the drawer above to see how the drawer is heating and how much the drawer above is heating.

Good idea. I haven't seen my oven thermometer recently, but will try to buy one soon. When I use the warming drawer & slow cooker option the drawer does not seem to be "over cooking/heating". I am slow cooking on "low" heat for 7 to 8 hours & things are coming out perfectly.

Thanks for the advice.

I reported a repair & had the service technician come out to check out the warming drawer. His explanation after verifying the temperature is correct is that the drawer is UL certified (Underwriter's Laboratory) & pretty much operating as designed -- not a direct quote.

I told him that my assessment of the situation is that this is a design problem. KA has a great idea to add additional capabilities to the warming drawer (slow cooking -- works great, I can do multiple dishes simultaneously), but the drawer is commonly being insulated when placed under a single or double oven. KA does not design for serious cooks (for example, they design a maximum size 30" warming drawer so it will fit nicely under the oven stack). Serious cooks want & need their warming drawers more accessible. Thus I installed under my 36 inch KA cooktop (& scoop drawer). With the gaps left between the drawer & the spice pullouts I had the cabinet maker create filler panels on the island beside the drawer. I asked the technician to report my concerns.

In the meantime I sent an email to KA & their net was working-as-designed, move the utencils (I have to use an oven mit with the metal handled utencils in the drawer after using the slow cooker function.) I have noticed a blog & I will attempt to get there over the next few weeks to see what response I get.

Additionally, DH had some water heater insulation we placed on top of the warming drawer. Although it reduced the temperature a few degrees, I could still not hold my metal-handled utencils with my bare hand. The KD is asking the cabinet guy if a panel can be built above the warming drawer.

If anyone else uses this feature on the KA Warming Drawer I'm interested in your experience.

If you have the room for it, perhaps look for a different type of insulation. I'd look at anything that blocks radiant heat. Could be the foam insulation sheets they use on the exterior of homes, the paint with a radiant barrier, window tinting -- don't know, but it will probably be something used in a different application and possibly applied to the bottom of the utensil drawer and/or the top of the warming drawer.

You might want to repost asking about heating in adjoining cabinets or drawers without the "scoop" drawer terminology. I had no idea what you were talking about and opened the thread originally only to find out what you meant. Also, the building a home forum might have some specific ideas on insulation -- both to keep your tools cooler and probably to save some money on your electricity if you are using that often for long periods. It sounds like you are having a lot of heat loss that could be wasting energy.

We have the same problem with KA warming drawer under the flatware drawer.

I'll be watching to see if the kiln insulation solves the problem for you. Great idea!

My new cabinetry includes a warming drawer that is under my spice drawer. Can't move either and am looking at insulation as a solution. There is room for about 3" thick insulation. Not sure what to use or how to install it. I definitely don't want the spice drawer warming.