I purchased a Bluestar cooktop and a Prestige hood liner from Eurostoves a couple of months ago. We are now framing the new kitchen and a couple of questions came up regarding the hood liner. I emailed "general info" at Prestige and did not an answer. After a few days I set a copy of the questions to Eurostove and asked if they could help get me a response from Prestige. Trevor at Eurostoves forwarded my note to the correct person at Prestige who responded quickly. Not only did I get my questions answered, the Prestige person returned emails twice on a Sunday.