What is the model number of the floor sample. Is that the same as is on your sales agreement? Take pictures. If a credit card was invoved contact customer service for your card to dispoute the charge.

Agree. And always remember - to check the appliance BEFORE it enters your house. We had to have 3 deliveries of our Bosch subcompact washer/dryer - since they were damaged. A third party picks them up from Bosch and delivers them to the store warehouse. A different third party delivers them - tossed on the truck along with the discarded appliances being picking up, so lots of jostling. I finally checked with Bosch and they told me it was a common problem and that under no circumstances should I accept delivery or it would become a "repair" problem. They told me they have a person check each item before it leaves Bosch. As it happens, I knew a woman whose husband was an executive at the appliance store in question - and the same thing happened to them. Only difference was that her husband was able to go to the warehouse and supervise his washer. I can't see a restocking fee being applicable if they sent the wrong fridge - so hopefully the fridge info is on your bill. Otherwise you have a problem. I doubt suing would help if you do not have proof.