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Bertazzoni - problems with 30' All Gas Range

Posted by prestonbeary (My Page) on
Fri, Aug 28, 09 at 9:56

Having lots of problems with our Bertazzoni 30" all gas range. After install we've had a slew of issues and things going wrong. Actually new problems keep happening and after 3 different service companies have come out - no one has come close to fixing even one issue.

The first two service companies Berta sent out had never even seen this brand of range before. The third company has also not worked on a Berta before but was willing to call tech support and work with us. He left yesterday telling us it has too many problems to fix and we might as well start over with a new range. He said he would have to completely dismantle the range and essentally it's a lemon! He told me to buy a Wolf.

At this point we have called the kitchen shop where we purchased and told them no more wasting our time on this (we've already invested over 10 hours on the phone or waiting home for service techs) range - we don't want it anymore. They said they will see what they can do and will call us back.
If anyone is interested in the list of issues we are having here goes:

The range is unstable / legs are wobbly - service tech was supposed to install anti-tip and anti-vibration but did not.

The left front inner burner sounds like a blow torch on lowest setting

The oven door hinges are not working properly, the oven door gets out of whack when opened and closed. Berta sent new hinges but the third tech said they were not the right ones?

The 3 continouous grates are not level. Pans are tipping off them and I amost burnt myself the other day while cooking when the hot pan tipped.

The oven fan starts a loud roar after the oven is on for approx 30 min. Sounds like a small jet engine!

I'm exhausted and not really sure I want another Berta in my house. I have only run the oven 3 times and I can tell you my husband is the only one who can even light the thing. It's a bit complicated and I still don't have it down pat. I put a lot into researching my decision to purchase the Berta and I'm so disappointed.


Follow-Up Postings:

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RE: Bertazzoni - problems with 30' All Gas Range

Update...

Vendor we purchased the unit from is now heavily involved in the issue and has said they really want us to be happy with the purchase.

Berazzoni is not able to replace the unit becuase although we've had 3 repairmen out, only one tried to fix. The other 2 just came inside and left once they saw the unit.

So...Berta say's they need a repairman to say it's not fixable (maybe it is and maybe it isn't) before we can look at a replacement.

New repairman is scheduled for Thurs of this week. We have been assured by vendor that this person has actually seen a Berta before and (gasp!) worked on a unit as well!

I'm hopefull...to be continued


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RE: Bertazzoni - problems with 30' All Gas Range

Ohmigosh, you are having some really bad luck with this! Hope the next tech confirms that you are due a replacement, sure sounds like you should be eligible for one. Good luck and keep us posted here at GW!


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RE: Bertazzoni - problems with 30' All Gas Range

Well the tech came and he was more knowledgable than anyone else we've had out thus far.

He did replace the hinges on the door but the door still pops out of place with any slight upward pressure while closing. He called tech support and they could not tell him if this was normal.

He tried to install the anti-vibration device for the fan - this was intended to reduce the loud noise the oven fan makes after being on for approx 15-20 min. After taking the top off the unit, he saw that the same device was already installed. So, that was unfixable. He did get to hear the fan noise but could not diagnose the source. He said maybe a new fan??

The left front burner going out, he said maybe we need a new burner - not sure?

Showed him how the grates are unlevel/warped. The pans is very unsteady and he said this was definately not normal. I will need new grates - but will they be the same??

Overall, we have now spent another several hours dealing with issues. My husband called the vendor we purchased from, they said they will call Berta about a replacement. Instead of a call back from the vendor, Berta calls my husband and tells him this can all be fixed and Berta will most likely not authorize a replacement.

He then goes on the tell my husband that since berta is an Italian company they use the ranges differently than Americans and we Americans don't really understand how to use the units. What? Then why do you sell to Americans???

Now it's on hold until next week due to the holiday.

I'm thinking of disputing the charge with Discover and trying to return the unit that way.


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RE: Bertazzoni - problems with 30' All Gas Range

I would totally dispute the cost with Discover. I have a Berta and have never had any of the problems you have run into. Sounds to me like you got a lemon. if you are in the DC/MD/VA area, I'd be glad to give you the info on the people who installed my Berta.


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RE: Bertazzoni - problems with 30' All Gas Range

Here's the latest... not what I had hoped.

Husband called the vendor (where we purchased the Berta) after no call this morning. Keeping in mind the salesman at the vendor promised to follow-up today.

Person who answered the phone said salesman was there, "Oh, I see him standing across the way, who is calling?" After husband told him his name, he came back and said this salesman was in a meeting. Left a VM and no call back at all today.

Have a strong feeling he's now avoiding us???

Any advice from other Gwers who have had problems with appliances soon after purchase?

This has caused us so much stress.

Thanks for listening.


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RE: Bertazzoni - problems with 30' All Gas Range

I am now in the process of disputing the charge with Visa (got confused thinking I used Discover - but it was actually Visa).

The retailer is not willing to help and Berta is not either. Berta said we are unwilling to let them fix the unit. Not true when we've allowed 4 service companies to come out to the house and "attempt" to fix. I cannot afford to waste any more time - or take any more time off work for this.

This has become quite a nightmare. I'll update the post with more info when I can as I want everyone to know what kind of company Berta is based upon their actions. Very disappointing.


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RE: Bertazzoni - problems with 30' All Gas Range

Update: I have filed a charge back with my credit card company (Visa). I had to write a letter detailing everything we went through and all the attepmts we made to get a resolution.

Also had to get a letter from a service company that had tried to repair the stove stating their opinion on this unit.

Faxed all that info to them and they did issue a charge back to the vendor. But, now vendor has 45days to dispute this so we'll see what happens.

We have not heard from the vendor at all.


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RE: Bertazzoni - problems with 30' All Gas Range

Folks probably would like to know the name of the vendor, so they can be crossed off the list.


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UPDATE: Bertazzoni - problems with 30' All Gas Range

Update on this in case anyone was interested.

We have been working through the Visa credit card that the purchase was made on. We initiated a dispute and after 2 letters we finally were successful in getting the vendor to return the unit.

They called and picked up the unit yesterday! The credit has already been issued thru Visa.

Looks like the Bert saga has come to an end!

Now we have to find another range - I'm thinking I'll go with something very mainstream. Probably GE Cafe?


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RE: Bertazzoni - problems with 30' All Gas Range

Thank you for the update!


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RE: Bertazzoni - problems with 30' All Gas Range

I love our Italian chef friends, but buy a machine made by them? No way! When I graduated w/MBA, my husband gave me a used Ferrari. Her name was Lola and she loved her mechanic. We put his kid through college with that car! I've received a booster shot that allows me to look at Ferraris without ever wanting another. It worked! No Alpha, no Ferrari, no Italian machine. Only German and Japanese. It's easier to sleep at night knowing the machine will work.


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RE: Bertazzoni - problems with 30' All Gas Range

Hi - I have a 30 Four-Burner Gas Range XE. It is great - except the oven heat. The fan blows the heat out so much, I cannot stand close to the oven! The kitchen temperature is too much even with the air-conditioning on! Please advise! Thanks you.


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