Wow tomtexas, what a nightmare! I found the name of the co. in Austin that services F&P's. Even if you're not in the area, it might be worth giving them a call since they sell F&P & service them. It's called Depew Appliances. Their number is: 512-452-5707. That being said, if you go on Yelp, the reviews for Depew are not raving! The salesman I talked w/ yesterday, Harrison, was very nice. Maybe you can talk w/ him 1st & see what he suggests, or maybe he knows someone he can suggest you call.

I'm sorry you're having such a problem. Good luck. Susan

Interesting the disparity in experience different consumers can have with the same brand. I have four F&P appliances (not including a US-market, GE-sourced frontload dryer) and have had no trouble with any of them -- washing machine 14 years, DishDrawer® 10 years, washing machine 9 years, topload dryer 9 years.

Well, actually, one of the washing machines needed the pump replaced .... at 12 years old.

Bicyclegirl, at this point I am not willing to spend any more money on repairs. The key electronic parts of the oven were all exchanged two years ago. Essentially it is a lemon that needs to be replaced.

As far as dadoes raving reviews of FP appliances go, of course, there is a range of experiences between consumers. I have no experience with FP washing machine, dish drawer, etc., but I can say that the performance of my refrigerator is at best marginal. It simply does not cool enough. This is under-written by a recent US consumer reports that did not include the FP refrigerator in the test results because they were too pathetic (I believe July 2013 edition). And, for that matter, my cook top's ignition is on auto-pilot and will just fire away when a certain plate it on, but I am not willing to have this repaired at this point. So there you have it, 0 for 3 on FP appliances, with the oven the absolute worst.

I am reminded of the old saying "Most folks think well drilling companies drill for water but all of the ones I am familiar with drill for money".
Your experience also reminds me of my first car, a British sports car usually sold as a sideline by hand to mouth Chrysler on down new car dealerships. A tale of woe. The only competent mechanic it ever saw in all those years was the chap who prepped it when I put it up for sale.
Obviously, your oven has one or more difficult to diagnose intermittent faults which card changing zombies avoid like the plague. Donate it to someone who likes solving puzzles.

Don't waste any more nervous energy. Life is too short. Get yourself a nice new oven.

This post was edited by laat2 on Tue, Jul 9, 13 at 14:32

When they said they wouldn't replace it until another repair company confirmed the problem, you should have aggressively pursued that:

>> Based on previous experience with repairs my wife refused to contact yet another repair company.

If you had, you might have a new oven now. Oh well, hindsight is wonderful. Time to move on.

laat2, I would probably have invested in a non-FP oven a long time ago, if FP ovens had standard dimensions. This makes the search for a replacement so much harder. It's the sort of thing one doesn't consider when putting in that shiny new oven...

Dadoes - your excellent experience with F&P was with appliances all 9 years and older. I do not think that is a fair comparison to the OP's experience. Your appliances were made by the old F&P, before several corporate restructures, acquisitions, and ultimately the 2012 takeover by Haier.

Weissman, in terms of going for yet another repair appointment, we actually made that appointment, but they didn't show up. I suppose at this point we could have pestered them some more, but we gave up.

However, my posts at various sites on the internet (including FP facebook) did catch the attention of FP and, after some back and forth and (friendly) explaining, FP agreed to swap the oven for a new one. We are responsible for the cost of the installation, otherwise it is on the house. While I am, of course glad, that FP stepped up to the plate, I'll hold my breath for the next one to work better. I'll be giving an update on this site.

tomtexas, I am hoping that you will let us know about your replacement oven from Fisher Paykel because it seems likely that you did indeed get a lemon. My experience with the same oven, two different examples in two different houses has been outstanding! FP helped me with all the information I couldn't find in their manual. I had a session with their home economist on the telephone after I got my first oven. When we had to move in 2010 we bought a new FP oven exactly like the first because it performed so well. My oven is used several times a week. I bake all our bread, I bake many desserts -- both for us and for other events. And I love the special functions like "Roast" which makes incredible roasted vegetables, and "pastry bake" which makes piazza like you've never tasted before.
I hope you will have as many reasons to really love your new FP oven!

our oven is also a lemon

Tomtexas, I’m hoping you’re still watching this forum. My F&P oven has also gone bonkers. There is no longer anyone nearby to fix it. I’m wondering if you found another oven that will fit that opening. Thanks