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NXR's $2000 Professional-Style Range: 2014 Update

Posted by KitchenMonkey (My Page) on
Thu, Jul 17, 14 at 10:50

For those of you who bought your NXR ranges back in 2013, how are they holding up? Do you expect a long, useful life from your $2000 range? Would you hesitate to purchase it again?

I read that NXR changes components quite often. Some of you complained about recent models using cheaper, magnetic stainless steel. Have any of you heard anything about the more recently produced units?

Follow-Up Postings:

RE: NXR's $2000 Professional-Style Range: 2014 Update

Your questions started me thinking about a lot of things, so this response may be more info than you are hoping for. Maybe you were hoping for somebody to say: "all nxrs made since 2013 have been such absolute crap that they rust out and crumble away in six months?" Or maybe, "every possible problem has been fixed and nobody ever has problems with the NXR stoves made after 2013?"No such luck. :>)

First, the so-called "cheaper magnetic stainless steel" (430) has been around for years before 2013, ever since the first DRGB models replaced the original NRG models. If you are seeing reports of 430 stainless being a "new" issue with 2013, the reports are misinformed.

Could rusting happen on the 430 side panels of the DRGB models? Possible but not likely unless you are using the stove on the seashore in a humid and corrosive marine environment. Even marine-grade stainless rusts there, just a little more slowly.

The 430 stainless is actually a bit harder than the original 403 grade and is less likely to scratch. My heavily used (and maybe abused) DRGB3001 was made in February 2012 with 430 stainless and has no rust or significant scratches on the sides or oven door. The top, which is the "better" 403 stainless, does have scratches. (Some will say, "OMG, I can't own a stove that won't always look pristine!." I on the other hand, am not bothered that mine looks about like what a used commercial range would look like. YMMV, of course.)

One thing, though, using strong ammonia-based cleaners has been reported to cause pitting and rust in stainless steel appliance surfaces. I recall a series of complaints a couple of years ago about tiny rust spots on the stainless surfaces of Kitchenaid fridges. Turns out to have been things like commercial grade Windex concentrates did an amazing job of removing fingerprints but also could pit the surface. That said, I often use regular Windex on my NXR (almost daily) and have not run into any pitting after two years of use.

Second, You ask if we've heard anything about the more recently produced units?

Only what I've read here. If you are having trouble turning up threads, try doing the search in google, bing etc. and include "gardenweb" in your search string. None of us are plugged into the company gossip webs. :>) The only sources who claim to know that kind of stuff are the writers whose reports strike me as fanzine-style breathless gush

Third, somebody says that the company changes components quite often? Are you perhaps worried that only the company's original part is an absolute must so that you must pay full-boat expensive and get replacements only from the company's parts department and that there are so many parts that it will be difficult or sometimes impossible to find a correct fit? Maybe you are thinking that NXRs are like Trabants which had unusual parts only porduced in defunct factories of the former East German regime? Maybe something like vintage 1960s and 70s Fiats where finding the right part could require you to know which Fiat factory made the car and the precise month in which the car was made?

If that is the concern, you can relax. One of the attractions of this stove is that most of the components are the same as used in other brands and are widely available --- and at much lower prices.

Another attraction is that there aren't many components to change, and almost all of them can be replaced with generic parts, anyway, The manufacturer, Hyxion --- Duro is just the importer who owns the NXR brand --- changed to Invensys burner reignitor spark modules after the original supplier, Tytronics, was bought up by a German conglomerate. The previous and new modules are interchangeable components. The Tytronics ones are still widely available and can be far less expensive. I recall an NXR thread where somebody linked an Amazon site selling the Tytronics "OEM" modules for less than $40, mostly for the benefit of Viking owners whose out-of-warranty gas and dual fuel range were otherwise costing several hundred dollars for the Viking labeled part and sometimes were being told (incorrectly) that the parts were no longer made.

Apart from the spark module, the only other part that I know of having changed is the bulb-sockets for the halogen lights in the ovens. You can find the bulbs from the Dvorsen's site. Just unscrew the bulb and match the base to the pictures on the web site. That will give you a model and part number that you can order from Dvorson's if it is not carried by your local appliance parts warehouses and electric supply stores.

So, the finding NXR parts is not like trying to track down parts for a 70s Fiat or a Yugo or (God help you) a Trabant.

Fourth, if what I've said above reminds you of the kind of advice you might see in a forum for diy'ers or 4-wheel drive modder enthusiasts, it kind of is. If that seems offputting, you probably won't be happy with an NXR just as you would not be happy if you were shopping for a family car and somebody starts talking about lift kits, towing capacity and bedliners.

To continue with the automotive analogies, with the NXR, it is kind of like being able to tune an engine and adjust an old-fashioned carburetor. Some people like that need and capability and some hope to never encounter it.

For example, owners sometimes report having trouble with the burners. Depending on the quality of the natural gas or gas supply (our NG qaulity varies greatly) and things like boil-overs and how you clean and etc., you may get a water, or carbon or crud build-up, or a component piece can get out of alignment. Then the ignitors start clicking &/or the flames aren't correct, For me, this is no big deal. Just pull the burner apart, blow all the orifices clear with compressed air or use pipe cleaners, make sure everything is dry, make everything fits in correctly, and I'm back in business in minutes with no problems. (I recall an NXR thread by stacyneil -- one of our pioneer NXR owners --- where after much poking around and discussion, this turned out to be the solution to the problem. Here's the link if you haven't seen the thread.

Later, in another thread, Stacy posted the follow-up:

Posted by staceyneil (My Page) on
Tue, Feb 11, 14 at 14:18

Thank you! We actually fixed it by doing a super-
thorough cleaning including soaking and pressure-air
cleaning. So far so good!

My view is that I am happy to have a stove I can do this with. I also miss having cars I could do this with.

There is a trade off, of course. Having a car you "could work on" meant that you had a car that "you have to work on."

So also with the NXR. The stove gives me capabilities I like and lets me easily fix things that inevitably go awry. Others will find this onerous and daunting, and feel that, for this kind of money, you shouldn't have to work on or fiddle with your stove. After all, we never had to fuss with the old GE/Frigidiare/etc., "Therefore" it must be bad design or components if you need to do that kind of work. For them, the NXR ranges (and other pro-style ranges, as well) will be undesirable.

Nobody should take anything of what I just said as any kind of mockery or criticism. I don't mean to suggest for a moment that there is anything wrong or ridiculous about a "it should just work" viewpoint. To go back to the automotive analogy, there is a lot to be said for cars that need hardly any maintenance for 100,000 miles and use CVT transmissions. Heck, one of my vehicles is a cvt-and-push-button-and-automatic-everything-50-mpg-minimal-maintance Prius and the other is a do-it-all-myself-go-absolutely-anywhere-in-any-kind-of-conditions-at-12-mpg 1970's Dodge W150 Powerwagon. I really like both vehicles and "get" both viewpoints.

Fifth, there definitely are more complaints about NXRs now than there used to be.

That mostly seems to be because a lot more NXRs are getting sold. It does not seem (as far as we can tell) to represent a general fall off in manufacturing quality. Inevitably, in any product line from any manufacturer there will be lemons, shipping damage, and resulting complaints. The bigger their market share, the more complaints you will find posted. The important thing is not that there are complaints, but what the complaints are about.

The complaints I've seen about the NXR seem to fall into three categories:

(a) quality control issues and shipping damage;

(b) uneven and sometimes really crummy warranty service; and

(c) the burner or oven was working fine and now it won't light or the ignitors click a lot or the flame is funny.

The first category happens with all stoves and we have nothing to tells whether the NXR rates are out-of-line with the rates in rest of the industry. (Might or might not be -- we just don't have any way of knowing.)

The second category of uneven and sometimes bad warrranty service is a problem that seems to plague many small-market share brands. (There's nobody madder than spurned Blue-Star owner, either.) Again, before anybody flies off the handle and accuses me of trying to defend NXR by trashing Blue-Star, let me make it clear that I am simply pointing up that the chance of poor warranty service is a consideration that everybody needs to take into account when considering buying appliances from any company with a small market share. I am not implying in any way that it is okay for one company to have bad warranty service because others have bad warranty service.

The first two categories have a simple solution in the case of buying NXRs: do what you apparently plan to do and buy the stove from You get Costco's full money back absolute satisfaction (even after months of use) guarantee. (Of course, this can still put you back into the self-help category because you have to get the defective range back to a Costco store.)

The third category of problems takes us back to the dilemma of do I want a stove "that I never have to work on" or do I want a stove "that I can work on which means that sometimes I will have to work on or fiddle with it?"

This post was edited by JWVideo on Fri, Jul 18, 14 at 13:03

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