I would def demand that the company pay to fix those scratches. It's at least worth asking.

I had the same issue with venting - I had to cut about 2 inches off the top of the extender piece. But it was easy enough to do.

Congrats on the new equipment. I have the same set up as you, except for a smaller (36") hood. You're gonna love it.

gtadross - Did you go to a sheetmetal person to have it cut?

My contractor did it on site with a sawz-all. A sheet metal guy would work just fine as well. He also put a bead of high-temp silicone around the edges where the extender and the main chimney meet in order to reduce vibrations

Too bad about your floor, hopefully it can be repaired, and the delivery co. can claim responsibility. Congrats on your new range, and welcome to the Bluestar lovers club! 36RNB with griddle and a 36" Prizer hood

I clean mine w/soap and water and buff w/a micro fiber towel. I wouldn't use SS cleaners, too streaky. After I wipe it down, I let it dry and then just go over it quickly w/a MF towel and it looks great. I've even got the hi backquard, so have a lot of SS. Just realized, mine is colored so I have a lot LESS SS that most people, even my hood is colored. Still, I would think just soap and water would work best.

Barkeeper's Friend is great on stainless steel. I have a BlueStat, too. We remodeled our kitchen and converted from electric to gas so I could have a BlueSar 36" rangetop. I love it, love it, love it!!

Do you buy the powder or liquid Bar Keepers Friend?

I filed a claim with the shipping company and 3 days later someone finally called me and asked about the damage and I told him how I had just had my floors refinished in April and he asked if I wanted them to send someone out to look at the scratches and I said yes and I gave him the name of the guy we used back in April. That was late Friday afternoon so hopefully we hear back this week.