I would at least look at the Elux ovens. Lots of happy users here in GW, including one user that has both a wolf and Elux oven, and He likes them both. I think He posted that the Elux preheats a bit faster, but rather than take my word for it, do a search on the main appliance page for Wolf Electrolux ovens.

I guess you are "stuck with double wall ovens" since the new ovens are replacements for same, but were it me ,I would do some cabinet work to allow the install of 2 separate ovens. Every single oven, including Wolf is more reliable than a single oven, and in many cases, with double ovens if one goes down, the other is usually inop too.

But there are a lotta folks here with double ovens and they are happy with them, it's just my goal to never have a servicec call on any appliance and so far in 40 years, so far so good, except for a loose handle on the Elux speed oven, that wife wanted me to have serviced rather than fix it myself.

We bought all our new appliances more than 5 years ago, Elux Oven, Elux speed oven, Elux wine fridge, Miele DW, JA 48" built in fridge, and except for a piece of junk fancy cooktop, (Caldera) all have been trouble free except the loose handle on the speed oven. The junk cooktop was replaced with an Elux Icon Induction cooktop a couple of years ago and it too has been trouble free.

I'm not a big fan of Wolf's strong arm price fixing techniques, as I mentioned numerous times and in fact we can thank Wolf/SZ for many $10,000 Fridges on the market and ranges over that amount! Yep the other companies looked at Wolf/SZ prices and thought, "if they can do it, so can we and they did!!!! My 48" JA bulit in fridge with much more modern compressor and better features (crank up/down shelves, 3 different temp zones in the fridge area all digitally controlled, etc etc cost me $4588 in 2006.
That same fridge today will cost you close to 10 grand GRRRRR.

Anyway good luck on your pending decisons and like you I trust that store and folks in it about as far as I could throw an SZ $10,000 Fridge!

Gary

I typed this, "Every single oven, including Wolf is more reliable than a single oven, and in many cases, with double ovens if one goes down, the other is usually inop too."

I should have typed this, "Every single oven, including Wolf is more reliable than double ovens, and in many cases, with double ovens if one goes down, the other is usually inop too.

Sorry about that!!!

Gary

Wolf/SZ has UMRP so it probably was an honest mistake - he probably quoted you for the E series which run a little cheaper. And it probably is true that Wolf won't let the store sell the L ovens that cheap.

I don't know why they wouldn't sell you the floor model though, as far as I know that's the only way to get a discount on Wolf/SZ products, so you'll likely not have any luck with another store either.

Sorry, that sucks :( I'd go to a different store and I second Gary's advice to look at Elux, which is what we're getting in our new home.

They probably did quote you the E series price.

AFAIK Wolf allows 10% off on floor models,but any particular store can only sell so many floor models per year.

Wolf is very very strict on discounting and will revoke dealerships if a dealer is found discounting below UMRP.

I don't think a hand written note by a salesman is an enforceable contract but I am not a lawyer.

As far as what would I do?

What brand ovens do you have? How old are they?

What exactly is the $800 for?

Circuit board,heating element,convection motor?

To me, it sounds like it was just a mistake, albeit a frustrating mistake for you.

When we were appliance shopping a few years back I was amazed at the number of pricing mistakes like this we encountered.
This happened with many brands -- Bosch, Electrolux, Broan, Miele -- and many types of stores, from Sears and P.C. Richards to small mom and pop stores.

Instead of offering a rant about incompetent appliance salespeople
(I've done that before on GW!) let's just say that reading long columns of appliance models with multiple digit numbers may be taxing for some people in the business.

I know that there are others on this forum who don't like the Wolf/Sub Zero fixed pricing system. But you can be quite sure with Wolf/Sub Zero that the appliance dealer is not trying to trick you with the price. I actually like that, perhaps because I'm not very good at the wheeling and dealing of bargaining.

Thanks for all the advise. Our current oven is a 6 year old Whirlpool (came with the house). The electronic display is out and there are two circuit boards that need to be replaced. From what I read on line, this looks to be a common and reoccurring issue with this model. I don't love this oven but don't hate it either but not sure it's really worth repairing.

I'm going to call Wolf directly today and tell them about my experience.

The reason I find it hard to believe that it was an honest mistake is because he made a big deal about not paying attention to the MSRP on the print out, specially writing another lower price, crossing it out and writing and even lower price. I've seen this sales tactic used in other high pressure sales situations with timeshares and car dealerships. If Wolf really doesn't allow a dealer to discount an oven, what was with the writing down a price and crossing it out and writing a lower price in the first place? Why would he tell us to disregard the MSRP on the print out? It just doesn't make sense to me.

This was an older man who said he's been selling appliances for years. You'd think he would notice being off by almost $1k. We were looking at the most expensive oven in his store and he said they sell a lot of them, so you'd think he'd be familiar enough with the price to know he was off by so much.

Depending on what Wolf says, I'll either find another dealer, even if I have to pay a higher price, or I'll start looking into Elux.

I think Elux wasn't on our list of possible ovens because my husband had read some where that they had similar control board issues as our current oven. Perhaps he was mistaken or it was just an isolated issue. Thanks for the recommendation!

-juliew

fyi - there's a difference between MSRP and UMRP. UMRP is what the manufacturer won't let the dealer go below but MSRP is a suggested price (higher than UMRP) that can be discounted. Sometimes dealers show you the MSRP and then discount it to UMRP as if they're giving you a big deal. Wolf won't care what the dealer does as long as they don't discount below UMRP.

Check with other Wolf dealers and you'll find identical prices, at least within a given region.

You asked, What would you do? Me, I would not give my business to this store, even if it was an honest mistake (and I have to agree with you, why would he make a $1000 mistake on a Wolf if he is a Wolf dealer). But, if an honest mistake, then they are careless and poorly-trained. I don't think it's a case of missing a digit on a model number - it's the L series vs. the E series, a pretty distinctive difference. So, if you have another Wolf dealer in your area, and you have your heart set on the Wolf ovens, then buy at the other dealer. Furthermore, I would check into the E series which sounds like it's more in your price range. Is there anything about the E series you dislike so much that it wouldn't be worth the difference in price?

Check with an online dealer. If the price for the Wolf will be generally the same all over, then at AJMadison.com or Abt. com you wont likely pay sales tax, which should save some money. You will get factory trained or authorized(whatever that means) service and all the same benefits as a local dealer. It's nice to give a local the business, so that we will have brick/mortar stores in the future, but here, they are jerky-and dont care about you.

Thanks for the suggestion trying an online company and having it shipped but that didn't work. Wolf will not let stores sell outside their assigned *region*

I'm liking Wolf less and less. I sent them a very detailed email about the situation and haven't heard anything back from them yet.

I just got home and found a message from our local appliance store. Wolf may not have responded to me after they got my email but they sure responded to the store. Things have been resolved and I am thrilled to say we are getting the Wolf "L" series ovens! I guess Wolf customer service really is that good!!!

Whatever you do - don't pay $800 for a repair (replacement parts usually come with a 6 month warranty). Robyn