Ordering a BlueStar range was a financial no brainer for me here in Canada as the Costco 36 inch version is just over $3000 (I noticed that Costco executive members can now get a further $500 off) and is wayyyy less than anything else available. I ordered mine online in December and it was delivered within a week - it sat on its pallet until early April awaiting installation in the newly renovated kitchen.

With the install scheduled with the gas techie a week away, I opened the carton. To my dismay, it was missing the heatguard. On a monday morning, I called BlueStar (calling Costco is pointless!). The customer service told me they would ship the missing sheetmetal and I would have it Thursday ... across the border and all. I remembered all the stories here on GW and just thought ... yeah, really ... But lo and behold, Thursday afternoon the package with the heatguard was in my hands.

The range was installed the following monday - the gas technician did a good job and was very familiar with the model. He checked everything and left me with the confidence that all was well. The range has been operating now for only a few weeks so too short to say it will last BUT so far, the range and the Kobe hood have performed perfectly as advertised.

Maybe BlueStar QC should ensure the whole unit is shipped complete but kudos to their customer service for putting right their error on very short no hassle notice. And my thanks to BlueStar and Kobe for providing quality products at a reasonable price.