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Forum members ratings on Bluestar - running tally

Posted by gtadross (My Page) on
Thu, Apr 24, 14 at 12:15

Hey all. There's alot of posts on this forum about Bluestar, and within each thread, there's people who love it and people who hate it.

i'd like to start a thread as to how each Bluestar owner who's a member here feels about their product, and what kind of product they have.

i'll start. i have a 36" bluestar RNB and i love it. i haven't had any issues with it, and i would certainly recommend it to someone interested in a pro style range.


Follow-Up Postings:

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RE: Forum members ratings on Bluestar - running tally

i sell them and have had great feedback;onyl compalint i really had was a couple yrs ago from a woman a couple yrs ago who complained that the knobs got too hot but found that not only was se holding onto the knobs too long but she also had MS with ltd her feellings


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Have had a 36" RNB for 3 years. Love it, no problems. It's not the most refined product in the world, but the rangetop, oven and broiler each work incredibly well. If I could redesign, I would have a bigger broiler and quicker oven preheat.

Had residential Garland (predecessor to BS) for 10 years (previous home). Only issues were broiler ignitor and oven ignitor each went out at some point. Loved that one too.


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I have a 36" RNB with grill. I love this range and it has changed my relationship to cooking! I look forward to every meal and enjoy cooking more than I ever have.

I agree with daveliv that it is not the most refined product--that is a really good way to describe it--but none of that interferes with its function. The burners are awesome and very easy to clean. I love having the wok sit right in the flames without a ring. The oven heats evenly and is cavernous.

I love that this thing is entirely mechanical with no electronics to break. I wish that my other appliances could be like that.

The little complaints I have are that the convection fan is loud (I hardly ever use it), the broiler is too small (I hardly ever use that either because I grill mostly) and the knobs do get pretty warm. The grill is a bit underpowered--I wish it were more powerful.


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Thank you for this thread, gtadross, as I've been interested in Bluestar but wary of it because of those who post about all their problems. Besides the size & model, could others please include when they bought/installed their Bluestar and if they had any problems, please describe the problems and how they were resolved. I'd be happy with a link to the thread you previously posted your trouble on. Perhaps it would be nice to know the area where the Bluestar owner lives, too, since that seems to be a factor in getting good service. I wonder if it would be also useful to know how often the oven/rangetop is used. If people have time and are so inclined.... Thanks very much!


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I installed mine in October 2012. I live in Manhattan. I had to have service twice. My convection fan was loud and my grill wouldn't light for several days after my housekeeper came and cleaned it. The service company came out within a day and replaced the fan and the grill burner. I then had a grill lighting issue again and called Blue Star. It turns out that the problem was with my housekeeper getting water inside the burner--once it dried out, it was fine. Customer service was helpful about telling me to minimize water when cleaning the grill burner and I have not had a problem since.


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I bought my 36", 6 burner RNB in 2012 from AJ Madison and I live in center city Philadelphia. No problems at all with the range.

My parents also have a 36" RNB purchased in 2005 and also have had no problems, with the exception of two cracked igniters over a 9 year period. Not bad considering my mom cooks 3 meals a day on that thing nearly every day of the week.

Edit: my parents are in central NJ and bought theirs from a brick and morter store.

This post was edited by gtadross on Thu, Apr 24, 14 at 21:04


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  • Posted by ctycdm 10b/Sunset 24 (My Page) on
    Thu, Apr 24, 14 at 18:12

36RNB with griddle for 14 months. LOVE it! Truly a wokrhorse, I cook two or three times a day on it, and no problems to speak of so far. Does that mean it's perfect? No... If the broiler was bigger it would be a plus, luckily broiling is down the list on my choice of cooking methods.
If the convection fan didn't make noise, I would try it, but then again I've never missed using convection.
I was all set on a Wolf, until I saw the open burners on a Bluestar...:)

Edit to add: So Cal, and purchased at Ren-Wes sales in Lake Forest.
And forgot to mention how much I love, love, love the griddle, I think it gets more use than the burners!

This post was edited by ctycdm on Thu, Apr 24, 14 at 18:47


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30 inch RNB, about one year, no problems that needed service, and love it. Agree with David and nycbluedevil, it is made like a commercial appliance - with function, not looks as the primary goal. Broiler is undersized, though blazing hot for small portions, and knobs should be made out of a composite, so they don't get as hot, but with all that, still love it. BTW, I bought it primarily because of experiences of friends with digital controls on oven or control board malfunctions that kept repeating and were expensive to fix, so decided low tech was the way to go.


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48" with grill and griddle bought in march 2008. I LOVE this appliance. I think I may love it more and more every time I use it. I also love the looks of these. In my opinion the best looking pro style range because it looks like a pro style range. Only problem I have had with it is about a yr ago the ignition module crapped.


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Regarding the warm knob issue ~ Leaving the drip tray pulled out about 3/4" when using the oven helps shield the heat from the oven door vents. When broiling with the door open, I pull it out even a bit more to help block the knobs from the rising heat.


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36” RNB. Purchased from major midwest dealer that no longer sells Bluestar. Installed in fall of 2007, though later found out our range was manufactured in 2006, prior to line changes I was sold as receiving (most notably: glide racks). Status: Never resolved.

Range arrived damaged, with oven completely non-working. Took roughly 3 months to get oven burner replaced and other cosmetic repairs done. Status: Resolved.

Repairs needed since …

-Oven door gets stuck, roughly, once a year. (Though hasn’t, now that I think of it, since 2012, so hope I’m not jinxing myself by taking about this.) Originally, Bluestar replaced door under warranty, but replacement had same issue. (This was before they changed the hinges.) Wouldn’t replace again with new hinge model post-warranty, despite being known problem. Said just to lubricate; Extended warranty calls it a cosmetic issue so also won't replace. Status: Unresolved.

-Bottom of oven collapsed within original warranty period. Speculation by repair person, based on loose screws under range, is that it was never properly assembled at factory. Status: Resolved.

-Replaced oven floor bangs (like a gunshot) when oven is pre-heating. Warranty company calls it cosmetic, will not repair. Status: Unresolved.

-Grates arrived ill-fitting with uneven coating (you can see and feel where it's lacking in places). The flanges they sit on were also bent (at factory or in shipping) and have never held them completely level, despite lots of futzing with adjustment screws and trying to bend back metal. The way they sit may account for some of the ignitor and wiring issues we’ve had (see below), according to at least one repair person, but they are deemed “cosmetic” and extended warranty won’t replace. Bluestar never responded within their warranty period to these concerns. Status: Unresolved. (Once got an estimate from Bluestar on paying out of pocket to replace all six grates and it was something like $150/per + shipping, if I recall correctly, and I wasn’t willing to pay an additional $1,000 out of pocket.)

-Ignitor modules (not ignitors themselves, but the control units) replaced twice on one side, three times on the other, all within original warranty period. Haven’t needed replacing since. Status: Resolved.

-Ignitors: Have replaced all burners at least once, some 4-5 times since install. Ignitor replacement can be trivial (just unscrew and plug in new one), even though they do cost $25/each + shipping from Bluestar, UNLESS you have a cracked ignitor + compounded problems like I sometimes have ... Ignitor wires have melted (fused together) and entire burners have had to be replaced because the original screws used to attach to burners--"those installed by Bluestar--"were not stainless steel and therefore rusted to the burner and broke off inside the burner when ignitor replacement was attempted. Getting parts promptly has been extremely hard, even when paid for from Bluestar, and ignitors have frequently arrived already cracked because they are sent in padded envelopes with no other protection. (Banging against each other when you order more than one.) Status: Ongoing issues continue with regular ignitor replacement, no matter how careful I am. Usually takes 2-3 months from report of problem to repair being completed, if I can’t just unscrew and do myself. Coincidentally, or maybe not, the two burners we’ve had to replace fully have not had an ignitor go out since their replacement. (Again, knock wood.)

… Not a repair, but I've also found the broiler just so-so. It works, but is so small in such a vast oven, you have to be really precise about food placement and can do only a small amount at time because food must be centered to broil effectively, as items at the edges of the broiler burner, amidst the larger oven space, just don’t cook correctly.

The pros of the range are that, when the burners are working they are awesome. Love wok cooking on this thing. And the oven is massive. I can cook 2 20-lb. turkeys side by side with room to spare.

I have said this before, but it bears repeating: I don’t think all Bluestars are bad. I think I got a lemon. Problem is that Bluestar, even though many of these problems occurred in my initial warranty period, wouldn’t agree to replace our range, which I think might have solved a lot of these issues. All of which, by the way, I’ve seen reports of other people also having, too. I’m just “lucky” that I got to experience them all in the same range.

So, for me, quality control and lackluster, at best, customer service have been major problems. Luckily, I did have an extended warranty, or else I probably would have just scrapped the thing long ago.

For all the hassles I’ve had, the good parts of Bluestar--"the raw power"--aren’t enough to outweigh bad, but I can totally see how if I had NOT had these problems, or if they’d been handled better from day one, I would love this range unequivicalbly.


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Thank you all for the comments. They are really helpful in deciding on a range. Any Platinum owners?


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Had a 48" range top for 5 years. Loved it, had some igniter issue, gut it was great to cook on and clean. Building a new house and we're installing a 36 RNB plus 2 Cooktek induction hobs.


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I have a 30" rangetop. Very happy with it and have had no problems. See my other posts for details.


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36" rangetop. The only problem I have is burning things. I now have three pots with black scorched on bits.

I don't know if the burners are not adjusted right and they are much hotter than the specs say. Or maybe I don't know what I am doing.


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Have had our 36" 6 burner Range Top for a little over a year now. Love it, the only small issue was scratches on the drip pan handle caused during shipping. It was resolved by contacting my sales guy and he got BS to send us an entire new drip tray and also the removable drip pans at no charge, had them all within 2 weeks of talking to our sales rep.

Other than that, love the unit, and hope it continues on with no issues.

Phil


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36 RNB with the griddle. I've had it installed for a little over a year now. Minor issue with ignitor clicking that was solved quickly with customer service.

Takes awhile to preheat the oven, but that's understandable. Have a Breville smart oven for smaller tasks.

Both the wife and I love to cook on it. I would definitely recommend one, and would buy one again.


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I had my 30" RNB installed 2 months ago. I love it. It is by far the easiest to clean of any stoves I have had. I hated cleaning the shiny black surface of the Viking I had in a prior house (purchased in 1999) We then lived in a loft with a brushed stainless Miele cooktop that was even worse. When we bought this house in December the range was on its last legs and after cooking on the Bluestar in the showroom I was sold. We cook with a Wok at least once a week and love how well it performs. I have found the oven to be very accurate when baking casseroles (no cakes in this house now that we are empty nesters!)


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36" RNB 6-burners. Installed in August 2013. We love this range. No problems with it at all. Love the burners. I dont think the oven takes that long to pre-heat, given the size of it. Yeah, it would be nice if it was faster, but I'm never waiting so long that I am annoyed. Broiler is good, oven is great. Burners are awesome. No complaints!


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36" RNB 6 burners, installed a year ago. After cooking for 16 years on a 30" gas KA cooktop, which never had more than three burners working at one time, I can honestly say that the Bluestar has changed my relationship to cooking entirely. I love the heat and the satisfying sizzle I get when I'm stirfrying (and the way the wok fits in the grateless well). I love the even oven temperatures and that I can fit two large baking sheets to roast enough asparagus for a dinner party at one time. I love how easy the grates are to clean and how beautifully black the seasoned cast iron is. I love making a bechamel and simmering it gently without burning on the simmer burner. I've never cooked on another pro-style stove, so I can't compare it to other stoves like it, but you can probably tell I imprinted like a baby duck on this stove.


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Just installed 36" 6 burner range top about a month ago. Looks and works great. No issues so far. Burners are fantastic. I have dual wall electric ovens that work pretty well so hopefully won't have to worry about many of the oven related issues people have reported with BS. The range top is as simple as it gets. Loving it so far.


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36" RNB installed 2006. Have replaced the oven thermostat, spark module (replaced 2 with 1 for all 6 burners), and igniters. The install and repairs were all DIY.

It's a great range. Simple and mechanical, not a piece of art.

I noticed in applnut's list of issues that they replaced burners due to siezed/broken screws for the igniters. You can see in other threads folks looking for anti-sieze and talking about tapping for new screws for this. To me, that's just the difference in owners- some very handy/mechanical and some who don't deal with any of that. If you are handy and/or have access to someone, it's a very simple range to keep running.

My only two issues lately were realizing that my range slid off the easy glides we used to install it (and away from the wall), as well as re-leveling the grates as the screws had worked their way back into the supports (gravity and all).


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We're a year into using our moss green 36" RNBV1 w/a griddle. It's true about cooking differently after using this range. I've never had an appliance that I feel the way I do about the BS, in fact I don't feel a whole lot about appliances in general :) Now if we're talking dirt bikes or sport cars, I feel a great deal about those (I'm a guy). However the BS elicits that same type of feeling in me, something that's very engaging and for some reason becomes attached to my emotions not unlike a 911 C4S. That, of course, is a very personal opinion, but being a foodie and spending more time in the kitchen than any other guy I know, my BS and I have become quite close ;)
I like things solid, simple, and well built and am one of those people that when hearing about an exceptional 'thing' I'm interested in I become very intrigued. I hadn't heard of BS until I joined GW when researching appliances for our new home. I spent quite a bit of time looking into BS, heard about all the nasty's some were experiencing but the accolades rang much stronger to me so we pulled the trigger with fingers crossed and trusted for the best. It's an excellent appliance and performs exactly as I'd hoped (and my hopes were pretty high). I griddle a lot, 3-4 times a week, wok and hi-heat cook, simmer big pots, boil lots of water, char and sear with delight. My DW's learning curve has been a little steeper, she's more easily distracted w/the twins (currently 5) and things can go south quick on this range. Usually when I'm cooking I'm more focused on just that. Really the only problem that we've experience is the mess, not w/the range top, it's cleans up beautifully, but w/the hood and surrounding counters they get greasier than w/the old coil top. We have a 42" 1200 CFM hood and use it but the outside of it (it's also moss green) needs a good wiping at least a couple times a week, the spatter on the counters isn't a big deal. I think I may actually annoy my DW at times as I'm always thinking of things to cook or bake so I can be in the kitchen, my kitchen. She got the master bath and I got the kitchen when we were designing the house (the master is pretty much all marble).
I don't use the oven as my primary oven but do use it for pizza, braising meats, baking big batches of bread or cookies, big birds, roasting and broiling. I can fit 4 1/2 sheet pans in it, one shot for a batch of cookies. I have a 30" Wolf and a steam oven also, hence not being the primary oven.
I'm super happy with it and will put one in any future home (very loyal to good products). I got a hold of CS once as I broke the griddle thermostat when I was installing the hi back guard and shelf. I had a new one in 3 days after paying. I installed it and adjusted the burners myself, actually I installed the range myself too.
It's a common sense product for common sense people that love to cook, that's why some don't like or appreciate it :)


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I've had a 24" RNB for 2 years. I have a 30" BS Prestige hood with a 1000cfm BS roof mounted blower on an 8" duct.

The simmer burner stopped sparking. I peaked at the spark module and found that the wire to that igniter was coiled up and pushed against another terminal on the module. I think it was arcing through the insulation. I pushed the wire away from the module and it has worked since.

The knobs get too hot to touch even when using the oven at moderate temperature. I pull out the drip tray a few inches and it deflects the hot air so they stay cool. Within a few months of use it melted a plastic part inside the oven knob and the knob got floppy on the shaft. A replacement knob is around $45. I wrapped a small piece of aluminum foil around the end of the shaft and it's been tight since.

If you broil with the oven door closed the burner is only on for about half the time. You can't take advantage of the intense heat which is unlike anything I've used before. I like to burn my steak on the outside and keep it cold inside. Other people think my steak is cooked but it's really raw which is how I like it. If people think you're eating raw meat it gags them. I've never been able to do that with another broiler. So I broil with the door open slightly and the element runs continuously, which violates the BS instructions. I don't know if I'm damaging something but I don't care.

My wife likes to use the big front burners for everything but I seem to use the weaker back burners more. Greasy smoke goes into the hood completely at a lower fan speed from those burners.

We're in a 1000 Sq. ft. house. We've never before been able to make all the smoke we want without making the house unbearable. The problems I listed are minor compared with the fun we're having with the stove.


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Mistman, enjoyed reading your whole story :) it could have been written by me!...except for raw steak part, and the twins, we're empty nesters, ...and I've never owned a coil top ;)


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Thanks ctycdm, I think the raw steak part was in the post below mine, I like my meat at least warmed thru :)
We used to be empty nesters but decided we were too young, so at 50 we had twins. Actually I was 46 and my DW was 49 when she delivered. Our oldest kids are married and we have 2 g-children, we just like the commotion on life. Since we were both still working, being an empty nester was getting boring. I told my DW that she could retire if we had more kids, didn't have to say that twice although I think she found that work may have been a cake walk compared to the little 'angels' we have now :) We got lucky and got one of each flavor. It's pretty awesome being our age and raising another family, it's all so 'been there, done that' we're having more fun w/these guys.


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  • Posted by ctycdm 10b/Sunset 24 (My Page) on
    Thu, Jun 19, 14 at 18:31

Oops, I did get the raw steak part from the other post, sorry... but that means we have even more in common about our ranges, and our cars!... And congrats on starting a family over again, more power to you!

This post was edited by ctycdm on Fri, Jun 20, 14 at 22:07


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I forgot to mention another very subjective point about the BS that may transcend my own subjectivity. I feel, not sure what the word is so I'll say 'special' when I use the range. Yeah, I know, spoon down throat. However, I have friends and family that come over and use the kitchen (at my behest) and I observe how they use the range. There are generally 2 reactions, you can see that some people feel the same way I do when cooking on it, 'special'. Like it's a treat to cook on it, grin from ear to ear, lot's of comments about heat or the looow simmer, or the 'pro'/commercial aspects (hi-back-guard w/shelf, big, baffled hood). On the other side are those who are completely intimidated by it and are a bit out of there comfort zone but enjoy the opportunity.


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Another happy BS owner here! I have a 36 RNB all burner range. I didn't even know about BS, open burners and the like until finding GW in my hunt for appliance reviews. I was sold as soon as I saw it, although at the time I thought I would get a range top versus a full range. It really is an impressive looking beast and I feel like I should give it a name - ha! I've always enjoyed cooking, but I certainly have an elevated appreciation for the transformation of raw goods to finished product since using.

I'm in SE Michigan and bought it at Heydlauff's Appliance in Chelsea, MI. I've only had it since Feb 2014 and no issues to report thus far.


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catman, thanks for your post. Yours is perhaps the only post I have seen on the 24" wide Bluestar. I have been considering one of these as I can't fit a 30" wide range in my kitchen without $10-15K worth of modifications. My fault; when I was designing my kitchen it was my first effort and I didn't include any 'wiggle room' in installing the cabinets.

Your comments on the broiler are especially helpful. Thanks again!


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36" cooktop. Not installed yet and looks promising, but I'm a bit nervous after finding 2 washers and a nut roaming free at the bottom of the packaging! I'm sure extras were not on the blueprint; I wonder where they came from.


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Does anyone know of any problems with the Bluestar Platinum series? I wonder if they have addressed the locking of the oven door hinges that seems to be a problem with some BS's. I have narrowed down my choices to the 48" BS Platinum or a Wolf but am getting really nervous about pulling the trigger. I am really drawn to the BS but worry about issues and dealing with customer service. I guess it's a chance you take with anything you buy.


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The oven hinge problem seems to have been resolved with a new design - no reports of that issue on the Platnium series.


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jkom51, you're welcome. I'll answer any question about this one that you have. Here's a pic.


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RE: Forum members ratings on Bluestar - running tally

Like others here I read all of the GW stove posts I could find and evaluated them not only for the nature of the complaints but also for the attitude of the complainants as well.

It wasn't even close. BlueStar won hands down.

We've had our little 24RNB for about 3 months now and are totally pleased with it.

 photo IMG_8027_zps22fecc6c.jpg

We bought it from Curto's in New York even though we live in California. They were chosen by omen. Curto's has been in business since 1948 and I was born in 1948, so that was good enough for me. Their service was top notch.

Even though it was freighted cross country, it arrived in absolutely pristine condition. Nothing bent, nothing dinged, nothing warped. On the first use of the oven a component failed which was quickly and simply resolved. And since then it has performed flawlessly and has TOTALLY exceeded ALL of our expectations.

I love its rugged simple functional robustness. And the all cast iron top is pure eye candy.

 photo IMG_8038_zps1d3dc618.jpg

It says:

Let's cook! : )

(by the way, this thread is a splendid idea to have all the comments about one product all in one place. Thanks, tadross. )

This post was edited by tinyhomebuilder on Sat, Jun 21, 14 at 20:42


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tinyhomebuilder, couldn't agree more....let's cook! :)


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30" RCS here, installed in '09. We had the door issue, and they sent us the newly designed door (free, despite being out of warranty.) Works perfectly and haven't had a door problem since. New purchasers shouldn't have to worry about this problem with the redesign.

Currently having the burner ignitor issue - they sent us a new ignitor free of charge despite being out of warrantee and hubby installed but it didn't solve the problem. I'm sure it WILL get resolved…but it is a hassle.

No one would be happy with dealing with service issues - but the way Bluestar has responded to every call has been exemplary. Their customer service has been wonderful to us. Overall though I do love the range and there are no regrets.


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My 36" RNB 6 burner range has been in the garage for 3 1/2 years waiting for me to get the rest of the new kitchen designed around it (and the $). Finally gutted the old kitchen and have to make a final decision about a backguard: 17 inch guard or island guard with fireproofed wall behind?

Opinions? Especially interested in how easily an island trim gets gunky and how hard to clean for the extra depth gained for deep pots in back.

Thanks!


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Our cooktop is great, with only one issue. Either the top or a grate isn't quite level, causing the iron grate to sit on only three corners and wobble some.


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Are there screws that the grates sit on. I have the range, not the cooktop, but each grate sits on 4 screws, and you adjust them so the grates are level and don't wobble.


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RE: Forum members ratings on Bluestar - running tally

"Posted by michjac
have to make a final decision about a backguard: 17 inch guard or island guard...
Opinions? Especially interested in how easily an island trim gets gunky and how hard to clean for the extra depth gained for deep pots in back.
"

You might want to look at the island trim as it sticks up above the grates and might limit how much extra room you have for big pans. It would give you room for handles or maybe a flared pan but the base is limited. With standard depth counter tops. it is only about an inch or so more if you have island trim that is flush with the grates but if you have deeper countertops(or an actual island) with the idea of allowing pans to hang out a little in back, the BS island trim would impede that. The pictures above illustrate this.


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