Insinkerator Hot Water Dispenser

12 years ago

We have a Insinkerator Hot Water dispenser. I discovered yesterday that it was leaking where the heating element went into the tank. Not a lot, but I guess it had been leaking for awhile.

We purchased it when we did a kitchen remodel in 2007.

They are under warranty for three years.

Before I went out and bought a replacement I called Insinkerator to ask if by chance replacement parts were available.

Nope, don't even make this model anymore.

The nice gal on the phone said, 'but here's what we are willing to do for you" I thought ok they are going to offer me a discount on a new unit.

Nope, they are sending out a brand new tank. They aren't sending the faucet, just the tank. Which is fine cause there is nothing wrong with the faucet part.

This unit cost $258.00 five years ago!

What great customer service! Replacing a 5 yr old unit, that is not under warranty....for free.

Shipped it Fed Ex today!

Needless to say, I am very pleased with Insinkerator!

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Comments (5)

MichelleDT
12 years ago
Great customer service. Adding to my short list for our insta hot solution.
Fori
12 years ago
I had great service with them too after my GC burned up my tank. They actually had a knowledgeable person available to help troubleshoot on a weekend. The guy they eventually had to send out was great.

Of course when my faucet started to not turn off and I'd really lost all paperwork (no date sticker on the faucet like the tank), I repaired it based on...Amazon reviews. They got some crazy users there, detailing their faucet repair!

I liked the ISE product a lot, was impressed by the customer service, and they've apparently redone the one faucet that failed me and many Amazon users.
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asolo
12 years ago
Isn't that a pleasant change from the usual!? Good for ISE!
jenni_ca
Original Author
12 years ago
It sure is!
How many companies will replace something that is two years out of warranty.
Insinkerator is the only one I have encountered.
nerdyshopper
12 years ago
I'm glad to hear about the service you got. My daughter had a problem with her new unit almost 10 years ago. I never would consider one. Somewhere I read reviews where people really dissed them. Because of that and my daughters problems, when the Kitchenaid HW dispenser that was in our home when we bought it failed,I got another (fancier) Kitchenaid. I know the Whirlpool corp hasn't got the reputation of the old Kitchenaid stuff but I took a chance. Too bad my daughter's husband just gave up on theirs and they have gotten almostr no use out of it.