We have a Jenn-Air slide in electric range that was purchased in Dec. 2012. My wife was almost burned when the casserole dish tried to slide off the oven rack as she was pulling out the rack to check on the dish.
The design of the rack is that once you start to pull it out it will flip down approx. 3/4 to an inch. Once pulled all the way out to the stop it will become rigid. This action of flipping/falling can/has caused a dish to slide to the front and try to slide right off the rack.
Not sure how to resolve this issue. A call to Jenn-Air customer support resulted in a call back saying " yes that is the way they are designed. We just checked one here and it was the same". End of conversation!
It is the same for all 3 racks/5 positions.Obviously if we would have noticed this dangerous situation in the store we would have never purchased.
Any recommendations?

Aside to all this ... the front right triple burner will not stay energized so repair man reviewed and ordering parts.