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my new bluestar range.

Posted by KENWORTH1 (My Page) on
Thu, Mar 7, 13 at 7:49

So happy happy joy joy.....here isthe scoop after a week with my new bluestar.

1, the small oven didnt work, I saw a wire off after shipping and presto! Worked great.
2, the side stainless rails are both bent, and ill have to fight to have replaced will be my guess. No big deal. I love a good fight.
3, the small oven door didnt close quite right,....ill have the repir man fix it, and hes more than willing to collect some warrenty money.
4, I go to use the big oven figuring it was ok,....looked good, closed good,.?? Got me some wings to cook....got it warm,,,,,went to open the door and you should have seen some fast moving when the door came off those junk hinge locks.....looks to me like the couldnt spare the extra 1/4" of rod to make sure they @#$%&''n stay in place. This leads to my beautiful tile floor scratched to @#$%, and my lower kick plate scratched as well....

Week one.?????...... wolf was the other option, hope I didnt make a mistake. This company will be graded by how it looks after me at this point in time. They step up, ill post that too.....hope they do.

Been told this is where this goes and not in the kitchen section....


Follow-Up Postings:

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RE: my new bluestar range.

The first thing I'd do is a major edit of your post before it's brought to their attention - which in all likelihood it will be. Publicly bashing the company and product before even attempting to amicably resolve the issue would not be my strategy, but hey that's just me. I certainly sympathize though - good luck.


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RE: my new bluestar range.

I am in no way bashing the company inmo, what has happened are simply facts, and what I believe will happen. how they are resolved , will also be posted as well, simple as that. I am hoping that the cust service is a step above the rest. In no way am I going to bash a company that has not had the opportunity to repair/replace the issues at hand. I am not a internet soap boxer who is looking for attention.

. I did a lot of research and looking before this purchase, and am hoping that all the praise I see from this company is legit. customer service is what builds a business.

do I like my stove?, yes......am I annoyed by the proceeding issues?, yes......Am i hoping to post a full success story...yes......Am I going to post praise where it is due?,....yes. Do I hope the rep's become involved?. They will today.


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RE: my new bluestar range.

Sounds to me as though your unit was mis-handled in shipping.
I'd try contacting Bluestar as well as your appliance dealer and ask for a replacement.


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RE: my new bluestar range.

Sometimes you increase your chance of getting attention by posting here.

Agree with willtv and I wouldn't use the range until it is replaced in case a line is cracked. If this much is damaged no telling what else is internally.


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RE: my new bluestar range.

I have called my local dealer where I got it,....they are on the case front and center.....and will let me know when they have answers....they have only sold one other unit from them and are eager to see what happens as well.....there is a lot riding on this for sure....

Again I'm not looking to bash, only to show what kind of service one could expect from them......


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RE: my new bluestar range.

A solid answer has been given, the company even knew at what time the stove was built. It would seem on the swing door units that if a slight upwards motion is given when you open the doors it causes it to fall off. A new replacement door with the hinges welded in place will be shipped asap! And I believe my damaged toe kick will also be sent. They want to look at the side rails, and I don't blame them, before making a judgment on them. No argument, no fuss, no monkey tap dancing..... killer service,...they want to make it right.... and right away. They are aware there is an issue with these units built last fall....

There is a issue with there paint bay right now they are having fixed, but will give me a delivery date asap.

This is the kind of service that makes a good company a great company.

I'll keep y'all posted as it play's out


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RE: my new bluestar range.

As promiced an update...... I got my new doors installed yesterday...was happy to have an oven again, ran right to the stove for inspection.....looks great, till you close the door and the glass in the outer door skin rattles. A closer inspection has revealed that the glass has not been installed into the door properly. I am curious how this can be fixed now, seeing as you cannot just unscrew the door and bend the tabs, because they weld the rod in the door now. Call the repairman again......but im not going to let him take this door off till a new one is in my hands.

He also replaced the stainless side rails, and ya, better than. The last ones,.... but still bent...im gonna complain but, have a feeling they are as good its going to get.

I also had the grate replaced as it was cracked for the grill.....seen that after it got warm.....Put a warm fuzzy smile on my face

All and all great unit to cook on, havent had a chance to use the ovens....so far this unit has my brother killing himself laughing.... I told him to buy wolf for his place and has had ZERO issues with his stove. Tells me I should have taken my own advice....i keep telling, my self that once the bugs are out, it will be a great unit.

Ill keep posting as it unfolds.


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RE: my new bluestar range.

I don't think that is bashing, it is just providing folks here with the info on how the stove arrived!

It does none of us a "servic"e when folks "keep mum" about problems.

Couple of examples.
(1) The low temp problem with the Miele ovens.
There were no posts here in GW about the problem, but
one could read posts on Chowhound, Retrevo, Fixya , etc
etc about the problem.
Then Baver posts about the problem with hers, and
"all of a sudden", up pops 3 or more posts with the
same oven problem.

(2) Wolf oven porcelain chipping, same as above example and
" as I recall", nothing posted until Rhome did, and then
came along several more posts with the same problem.

If folks post, such as this OP did, then at least it gives us a "heads UP"
that maybe we should do a little more investigating
before making our "Final appliance Decision", Ya Thinks?

Nobody got on the guys case that posted about the NXR shipping damage, that I recalls, Even Nunya didn't.

Lets treat all appliance problems the same and not "Reserve" Mum's the word" for "Premium Appliances!!!!! Let's just
"Tell it Like it is" for any appliance!

Thanks again for the post Kenworth1, love the name and the Truck TOO!

Gary


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RE: my new bluestar range.

What kind of bluestar did you have? Was it the one with French doors for the oven?


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RE: my new bluestar range.

Yup.....48" with the french door option....


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RE: my new bluestar range.

Forgot to mention...... the small oven dial reads 475, at full open instead of 500 ....might be the wrong dial for the small stove. The repair man figures its a printing error, but will also be looking into that.


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RE: my new bluestar range.

Why in the world would it be considered unacceptable or bashing for someone to report his true experience (disappointing though it sounds) with a mega buck appliance? If I had had this experience, I probably wouldn't have been as generous with the company as this poster has been.


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RE: my new bluestar range.

I agree guys....and my situation is legit. I hope bluestar does see this log, and I hope they are far enough up on the pole to look into all this and if need be, by all means they can contact me.........they have all my info.


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RE: my new bluestar range.

"guys case that posted about the NXR shipping damage"

If its me, er, ah... guy? Not so much. ;)


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RE: my new bluestar range.

I didn't see it as bashing Blue Star - just reporting the facts . The tone wasn't snarky or whinging about nothing! These are major flaws that need to be addressed PRONTO and well. It is a very expensive piece of metal and the customer service needs to reflect that it is worth being taken care of. I am looking at the Blue Star 48" all gas double oven with the 24' French Cooktop and had the French doors idea as well.
Last had my kitchen updated 24 yrs. ago. I have GE wall ovens that have an actual measurement of 15.5" wide! A cooktop with 3 burners all 9500kBTU's. Our remodel will enlarge our kitchen from a galley with a mere 4' between wall ovens and cooktop. Two people in the kitchen cooking takes dance steps!
I really appreciate people who take the time and effort to write in about their experiences. it really, really is helpful - as long as it is honest of course and not a troll rep. I would like to see more service peeps write about their experiences too.
I hope you get your BS up to star status. I am rooting for you!


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RE: my new bluestar range.

New update.... my new door was installed and upon inspection. The glass in the door rattles and is loose. I can see the tabs that hold the glass in place are not bent properly in place. I called back to the repair shop, and they were not suprised to hear from me. The new door is welded on the pin, and you cannot get it apart to repair it.....not the best idea they have had. I am now waiting to hear what they want to do.


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RE: my new bluestar range.

Well.....I'm told a new door is on order and will be a couple weeks, I hope they get this one right and I can become happy happy happy....

Side note, bought a full 18" wok and those big burners cook great!


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