Return to the Appliances Forum | Post a Follow-Up

 o
American Range double oven question

Posted by Peke (My Page) on
Wed, Feb 27, 13 at 22:43

I just received my American Range double hybrid oven. It is still in the crate until we bring it in the house.

We looked through the cellophane wrapping to look inside. We didn't see any electrical element on the bottom oven. The top one looks like it is gas...supposed to be.

So if you bought one, did the elements come installed or did you have to install them later? We are wondering if they sent us the double gas oven instead of the hybrid. (Top gas and bottom electric.)

Thanks,
Peke


Follow-Up Postings:

 o
RE: American Range double oven question

From the American range spec sheet.

Concealed 2,200 Watt Bake Element with the IR Advantage reduces preheat times and creates uniform cooking temperatures.


 o
RE: American Range double oven question

Well I have horrible luck. They ordered and shipped the wrong oven. I waited 2 months for the wrong oven. I called American Range today and they said I have the double gas oven not the hybrid gas and electric one.

GRRRRR!
Peke


 o
RE: American Range double oven question

Called Friday. It will take another 2 months to get my hybrid oven. This was not American Range's fault. It was the salesman's fault.

My kitchen is going to take forever!
Peke


 o
RE: American Range double oven question

I have felt your pain!


 o
RE: American Range double oven question

Ok update.

American Range Hybrid double wall oven ordered Jan. 4th.
Feb. 25th I received the wrong one. Salesman ordered the double gas. They tried to get me to keep it. Said it would cost me $2500 to return it. I said no. Then they said they hoped I would be NICE and pay half. I said no. Then they offered me $1000 if I kept the wrong oven. I said no. I said I was not paying for restocking either. If I would have paid they could have just put it in their showroom and sold it and kept the restocking fee I paid.

So they said it would be 6-8 weeks again. So April 12th I get a call that says it will be another 6-8 weeks. That would mean I had to wait 18-24 weeks total.

I decided one of three things were going on...
1. They forgot to order it in Feb.
2. Distributor forgot to order it in Feb.
3. American Range was really behind in orders.

I believed #1 or #2. I called American Range on April 15th. I talked to 3 or 4 people who said they couldn't do anything. Finally I talked to the fifth person who told me she would check the hybrid double oven orders. She said none were behind schedule. She then called the distributor. She called me back and said the distributor would call me within the next two or three hours.

She then said that I will not be waiting for my oven any longer. She said they would need a week for shipping but that is all. Yahoo! It would be delivered in a week to the store then to me.

Distributor never called. Store did call and left me a message about how they had raised @$*& and made American Range fix the problem. I couldn't believe they took the credit! They did nothing!

Now I am thinking that they were just waiting me out to see if I would finally accept the wrong oven. The wrong one was still in my garage since they never came to pick it up.

So lesson learned.... I should get the oven next week if their promises hold true. Will update then. Peke


 o
RE: American Range double oven question

American Range rocks!

My oven has been delivered to the store. The store will deliver it to me on Wednesday.

How is that for great customer service! It wasn't even their fault.


 o
RE: American Range double oven question

My oven is here just like American Range said. I should have called them directly instead of waiting all this time. Peke


 o
RE: American Range double oven question

Inside the ovens


 o
RE: American Range double oven question

When you get it in and cooking, I'd love to hear about your experience. It's a gorgeous oven! Thanks for posting pics.

By the way, I know reviews are scare on these so far. Anyone know how long they've been out and in the wild?

This post was edited by applnut on Thu, Apr 25, 13 at 9:13


 o
RE: American Range double oven question

Can't find any reviews on the oven, but here is the brochure on American range, including the ovens, (Click the link below).

Gary

Here is a link that might be useful: American Range Products


 o
RE: American Range double oven question

American was the only one that had a hybrid gas and electric double oven. Can't wait to try it. Peke


 o
RE: American Range double oven question

It is in, but the gas is not connected yet. Tomorrow I get to cook in it. It is my only splurge!

Will post when I get to try it out! Peke


 o
RE: American Range double oven question

Update! Gas upper oven works but lower electric oven does not. The broiler is amazing. It just seems wrong to be repairing a brand new oven. Peke


 o
RE: American Range double oven question

Yikes! That stinks. I totally agree. You spend that much and you expect it to work. Repairs out of the box do not instill confidence. Hope it's just a minor glitch and you have happy ending.


 o
RE: American Range double oven question

So Peke-what is the verdict?
Am very interested in American Range wall ovens-how has the customer service so far?
Thank U!


 o
RE: American Range double oven question

Well I am loving the gas oven and my mini flame thrower broiler. I have not tried to broil steaks yet...to see if it comes close to an outdoor grill.

Customer service? I called them and they said they would send a repair man. I called them on April 30th, I think. Haven't heard from them since. I have been too busy to remember to call them. End of the year field trips, grading papers, and entering grades has been my primary focus. Four more days of school, and I will be free to put more effort into my AR problem. Will post when I find out more.


 o
RE: American Range double oven question

Still no repair man. They probably can't find someone who is qualified to repair it. LOL. I live in the middle of nowhere on a lake. Took us two years to find a REAL electrician with a REAL license and insurance. Kept lying to us and when asked to see their license....admitted they didn't have a license. We love the quiet life out here, but geez....it is like living in the dark ages....well almost. 😃


 o
RE: American Range double oven question

I have to say that reading your experience and that of the few other people here (even though I know it's a very limited, anecdotal sample) has totally crossed American Range's double ovens off my list, even though I was VERY swayed by their looks. Too many issues, for too rare a product is my take. I can hardly find any mention of them at all, and what I have found is mostly service issues, most of them there from the get-go. Not something I want to have to tackle.


 o
RE: American Range double oven question

I understand entirely. I wish bluestar had a double hybrid oven.


 o
RE: American Range double oven question

Rethinking this...

American did rush my oven to me since my appliance store messed up my order. Could be it is a simple repair. Could be that my electrician messed up and connected something wrong. Something could have come loose during shipping.

So I will email them again or call.


 o Post a Follow-Up

Please Note: Only registered members are able to post messages to this forum.

    If you are a member, please log in.

    If you aren't yet a member, join now!


Return to the Appliances Forum

Information about Posting

  • You must be logged in to post a message. Once you are logged in, a posting window will appear at the bottom of the messages. If you are not a member, please register for an account.
  • Please review our Rules of Play before posting.
  • Posting is a two-step process. Once you have composed your message, you will be taken to the preview page. You will then have a chance to review your post, make changes and upload photos.
  • After posting your message, you may need to refresh the forum page in order to see it.
  • Before posting copyrighted material, please read about Copyright and Fair Use.
  • We have a strict no-advertising policy!
  • If you would like to practice posting or uploading photos, please visit our Test forum.
  • If you need assistance, please Contact Us and we will be happy to help.


Learn more about in-text links on this page here